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Police 101
101 is the police single non-emergency number (SNEN) in the United Kingdom (UK), which automatically connects the caller to their local police force, in a similar manner to the pre-existing 999 emergency number. The 101 service was created to ease pressure, and abuse of the existing 999 system. Hazel Blears, then a UK government minister in the Home Office, stated that the new system would "strengthen community engagement". In 2004, ten million 999 calls were made in the UK; however, 70% of those calls were deemed not to be an emergency.
The 101 number does not work for calls originating from outside the United Kingdom. Should the need arise to contact a UK police force when abroad, the pre-existing UK geographic number for the required police force should be dialled.
The 101 service is for reporting minor and non-emergency crimes, where immediate or high-priority response is not required, and life is not in immediate danger, such as:
The 101 system determines the caller's location based on the telephone exchange or cell tower they are connected to, and automatically connects them to the police force covering that area, unless the caller chooses otherwise. In some cases, some people may be given an option of choosing from multiple forces, if they are close to a boundary. If the caller would like to speak to a different police force to the one(s) determined by the automated system, they are prompted to verbally choose, by speaking the name of the force they need; however, major towns, cities, and counties will also be accepted, with the caller being redirected to the police force that covers that area. If the system is still unable to determine the correct force, then the caller will be transferred to a national human operator who will determine this instead, and then connect the caller to the appropriate force.
The more long-established emergency number 999 or 112 should be called in emergencies, when an immediate police presence is needed. These include cases where:
A non-emergency 101 call may be transferred to the emergency 999/112 call system by handlers if it is deemed to be an emergency.
A textphone service is available on 18001 101 for those who are deaf, hard-of-hearing or speech-impaired. All of these calls are routed to a national 101 operator who will determine the correct police force, and introduce the caller to the police operator.
The Telegraph reported in October 2015 on problems with the 101 service: for example, over one million calls were abandoned or dropped in 2013, and some callers were waiting more than an hour to get through.
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Police 101 AI simulator
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Police 101
101 is the police single non-emergency number (SNEN) in the United Kingdom (UK), which automatically connects the caller to their local police force, in a similar manner to the pre-existing 999 emergency number. The 101 service was created to ease pressure, and abuse of the existing 999 system. Hazel Blears, then a UK government minister in the Home Office, stated that the new system would "strengthen community engagement". In 2004, ten million 999 calls were made in the UK; however, 70% of those calls were deemed not to be an emergency.
The 101 number does not work for calls originating from outside the United Kingdom. Should the need arise to contact a UK police force when abroad, the pre-existing UK geographic number for the required police force should be dialled.
The 101 service is for reporting minor and non-emergency crimes, where immediate or high-priority response is not required, and life is not in immediate danger, such as:
The 101 system determines the caller's location based on the telephone exchange or cell tower they are connected to, and automatically connects them to the police force covering that area, unless the caller chooses otherwise. In some cases, some people may be given an option of choosing from multiple forces, if they are close to a boundary. If the caller would like to speak to a different police force to the one(s) determined by the automated system, they are prompted to verbally choose, by speaking the name of the force they need; however, major towns, cities, and counties will also be accepted, with the caller being redirected to the police force that covers that area. If the system is still unable to determine the correct force, then the caller will be transferred to a national human operator who will determine this instead, and then connect the caller to the appropriate force.
The more long-established emergency number 999 or 112 should be called in emergencies, when an immediate police presence is needed. These include cases where:
A non-emergency 101 call may be transferred to the emergency 999/112 call system by handlers if it is deemed to be an emergency.
A textphone service is available on 18001 101 for those who are deaf, hard-of-hearing or speech-impaired. All of these calls are routed to a national 101 operator who will determine the correct police force, and introduce the caller to the police operator.
The Telegraph reported in October 2015 on problems with the 101 service: for example, over one million calls were abandoned or dropped in 2013, and some callers were waiting more than an hour to get through.