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OnePlus Technology (Shenzhen) Co., Ltd. (Chinese: 一加科技; pinyin: Yījiā Kējì), doing business as OnePlus, is a Chinese consumer electronics manufacturer headquartered in Shenzhen, Guangdong, China.[7]

Key Information

OnePlus was founded by Pete Lau and Carl Pei on 16 December 2013 to develop a high-end flagship smartphone running Cyanogen OS that would come to be known as the OnePlus One. OnePlus would continue to release smartphones afterwards. In 2020, OnePlus released the OnePlus Nord, its first mid-range smartphone since the OnePlus X in 2015. Pei would oversee the design and marketing of OnePlus' products until his departure from the company in October 2020, going on to found the consumer electronics manufacturer Nothing.

History

[edit]

2013–2014: Founding and OnePlus One

[edit]

OnePlus Technology (Shenzhen) Co., Ltd. was founded on 16 December 2013 by former Oppo vice-president Pete Lau and Carl Pei.[8] According to Chinese public records, OnePlus' only institutional Investor is Oppo Electronics.[4] Lau denied that OnePlus was a Subsidiary of Oppo and stated that Oppo Electronics and not Oppo Mobile (the phone manufacturer) is a major investor of OnePlus. Lau went on to state that they were "in talks with other investors",[9] although OnePlus has confirmed it uses Oppo's manufacturing line and shares part of the supply chain resources with Oppo.[10]

We will never be different just for the sake of being different. Everything done has to improve the actual user experience in day-to-day use.

Lau founded OnePlus with the intent to design a smartphone that would balance high-end quality with a lower price than other phones in its class, believing that users would "never settle" (a slogan that would come to be used by OnePlus in its marketing material) for the lower-quality devices produced by other companies. The name "OnePlus" originates from and encapsulates this same philosophy, with "1" representing the status quo and the "+" the desire to improve upon it, as well as the ambition to share good products with the world.[13][14] Lau also showed aspirations of being the "Muji of the tech industry", emphasizing its focus on high-quality products with simplistic, user-friendly designs.[11] Continuing Lau's association with the platform from the Oppo N1,[12] OnePlus entered into an exclusive licensing agreement with Cyanogen Inc. to base its products' Android distribution upon a variant of the popular custom ROM CyanogenMod and use its trademarks outside of China.[15][16] OnePlus would later develop a version of Android, known as OxygenOS, for use in its phones.

The OnePlus One was introduced on 23 April 2014 as OnePlus' first smartphone. It differed from its competitors—largely flagship devices from larger phone manufacturers, in its usage of CyanogenOS, its openness to developers, and its price-to-performance ratio in comparison to its hardware, although criticism was levied for technical issues. In order to reduce marketing costs, OnePlus relied instead on word of mouth and initially only allowed purchases via an invite system.[11] Throughout early 2014, OnePlus would continue to expand, hiring Chinese celebrity author Han Han to help market its products in mainland China and expanding its operations to the European Union in March of that year.[17][18] In December 2014, alongside the release of the OnePlus One in India exclusively through Amazon, OnePlus also announced plans to establish a presence in the country, with plans to open 25 official walk-in service centers across India.[19]

The OnePlus One, OnePlus' first device

2015–2019: Continued success, expansions in Southeast Asia

[edit]

In 2015, OnePlus began an effort to expand in Southeast Asia, making its products available in the region for the first time, partnering with Lazada Indonesia in January 2015.[20] In June 2016, OnePlus decided to pull out of the Indonesian market due to local regulations for imported 4G smartphones restricting sales of the OnePlus 2.[21]

Also in 2015, OnePlus unveiled the OnePlus X, the company's first foray into the budget device market.

In May 2018, OnePlus would release the OnePlus Bullets Wireless Headphones. In September of that year, OnePlus announced that it would be producing a line of smart TVs with OnePlus TV exclusively sold in India. The initial model of the OnePlus TV line, the OnePlus TV Q1, was released in September 2019.

2020–present: Further product launches, expansion to more markets, Carl Pei's resignation

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OnePlus would release a series of new products in 2020, including the OnePlus Buds and the OnePlus Nord in July, the latter being OnePlus' first budget device since the release of the OnePlus X in 2015.

On 16 October 2020, Carl Pei resigned as the marketing director of OnePlus.[22][23]

In 2021, Oppo and OnePlus would begin to build a partnership, combining their hardware research teams in January of that year.[24] In July 2021, OnePlus merged OxygenOS, its Android-based operating system used since the OnePlus X and Oppo's ColorOS. The software of both companies continues to remain separate and serve their individual regions with OxygenOS for OnePlus phones globally and ColorOS on OnePlus and Oppo devices in China but share a common codebase, which OnePlus says should standardize its software experience and streamline the development process for future OxygenOS updates.[25][26]

In May 2024, OnePlus expanded by establishing official operations in Bangladesh. The company also started assembling smartphones locally and announced that it would begin to sell its full range of products in the country.[27][28][29][30][31]

Products

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Main article: List of OnePlus products

Smartphones

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OnePlus releases three lines of smartphones: its flagship "OnePlus" line, mid-range Ace line, which is exclusive for the Chinese market, and its budget-oriented Nord line. Both lines are equipped with an Android-based operating system known as OxygenOS or ColorOS.

As of September 3, 2025, over 50 models in the OnePlus line have been produced, with 28 traditional international and north American smartphones, 12 smartphones in the Nord line, and 14 models in the China-only Ace line have been released. Models include:

Regional and international market

[edit]
  • OnePlus One – April 2014
  • OnePlus 2 – July 2015
  • OnePlus X – October 2015
  • OnePlus 3 – June 2016
  • OnePlus 3T – November 2016
  • OnePlus 5 – June 2017
  • OnePlus 5T – November 2017
  • OnePlus 6 – May 2018
  • OnePlus 6T – October 2018
  • OnePlus 7 – May 2019
  • OnePlus 7 Pro – May 2019
  • OnePlus 7 Pro 5G – May 2019
  • OnePlus 7T – September 2019
  • OnePlus 7T Pro – October 2019
  • OnePlus 7T Pro McLaren Edition – November 2019
  • OnePlus 8 – April 2020
  • OnePlus 8 Pro – April 2020
  • OnePlus 8T – October 2020
  • OnePlus 9 – March 2021
  • OnePlus 9 Pro – March 2021
  • OnePlus 9R – April 2021
  • OnePlus 10 Pro – January 2022
  • OnePlus 10T – August 2022
  • OnePlus 11 – January 2023
  • OnePlus 11R – February 2023
  • OnePlus 12 – December 2023
  • OnePlus 13 – November 2024 (China), January 2025 (International)
  • OnePlus 13R – December 2024 (China), January 2025 (International)
  • OnePlus 13s – June 2025 (India)

Nord series

[edit]
  • OnePlus Nord – July 2020
  • OnePlus Nord CE 5G – June 2021
  • OnePlus Nord N200 5G – June 2021
  • OnePlus Nord 2 – July 2021
  • OnePlus Nord CE 2 – February 2022
  • OnePlus Nord CE 2 Lite 5G – April 2022
  • OnePlus Nord 2T – May 2022
  • OnePlus Nord CE 3 – April 2023
  • OnePlus Nord CE 3 Lite 5G – April 2023
  • OnePlus Nord 3 – July 2023
  • OnePlus Nord N300 5G – November 2023
  • OnePlus Nord 4 CE – April 2024
  • OnePlus Nord 4 – July 2024
  • OnePlus Nord 5 – July 2025

Ace series (China-only)

[edit]
  • OnePlus Ace – April 2022
  • OnePlus Ace Pro – August 2022
  • OnePlus Ace Racing Edition – May 2022
  • OnePlus Ace 2 – February 2023
  • OnePlus Ace 2 Pro – August 2023
  • OnePlus Ace 2V – March 2023
  • OnePlus Ace 3 – February 2024
  • OnePlus Ace 3 Pro – August 2024
  • OnePlus Ace 3V – March 2024
  • OnePlus Ace 3 Racing Edition – August 2024
  • OnePlus Ace 5 – December 2024
  • OnePlus Ace 5 Pro – December 2024
  • OnePlus Ace 5 Ultra – May 2025
  • OnePlus Ace 5 Racing Edition – May 2025

Wearables

[edit]

OnePlus has released various wearables, including the OnePlus Bullets Wireless, the OnePlus Buds, the OnePlus Band, and the OnePlus Watch.

Tablets

[edit]

OnePlus has released various tablets, including the OnePlus Pad, OnePlus Pad Go, OnePlus Pad 2, and OnePlus Pad 3.

TVs

[edit]
Main article: OnePlus TV

OnePlus TV remained exclusive to India in the brand's lineup of products. They have seemingly been discontinued as the Chinese maker has removed the segment (including its India-exclusive Monitors) from its official Indian website.[32]

Advertising and marketing

[edit]

Invitation system

[edit]

Early phones were only available through a system whereby customers had to sign up for an invitation, which OnePlus called an invite, to purchase the phone at irregular intervals. The system was claimed to be necessary for the young company to manage huge demand.[33] OnePlus ended the invitation system with the launch of OnePlus 3 on 14 June 2016.[34] Announced via an interactive VR launch event, the OnePlus 3 initially went on sale within the VR app itself. OnePlus touted the event as the world's first VR shopping experience.[35] The phone was made available for sale later that day in China, North America and the European Union on the OnePlus website, and in India on Amazon India.[18]

"Smash the Past"

[edit]

On 23 April 2014, OnePlus began its "Smash the Past" campaign.[36] The promotion asked selected participants to destroy their phones on video to purchase the OnePlus One for $1 (US). Due to confusion, several videos were published by unselected users misinterpreting the promotion and destroying their phones before the promotion start date.[37][38] OnePlus later revised the rules of its promotion by allowing consumers to donate their old phones.[39] There were 140,000 entrants in the contest with 100 winners.[39]

OnePlus Playback

[edit]

OnePlus Playback is a series of music videos in collaboration with popular Indian singers, beginning in 2018.[40][41]

Brand ambassador

[edit]

In May 2019, OnePlus made a deal with Avengers actor Robert Downey Jr. to endorse the OnePlus 7 Pro. Previously, Indian actor Amitabh Bachchan endorsed OnePlus in India.[42]

Partnership with Hasselblad

[edit]
OnePlus 9 Pro module with Hasselblad camera

On 8 March 2021, OnePlus announced a $150 million deal with Hasselblad to develop camera technology for OnePlus, which also included the new OnePlus 9 series phones that had improved color processing and computational photography developed in partnership with Hasselblad.[43][44]

Criticism and controversies

[edit]

"Ladies First" controversy

[edit]

For the launch of the OnePlus One in 2014, OnePlus hosted a contest to give invites—which were hard to come by at the time—to their female forum members. Users were asked to post a photo of themselves with the OnePlus logo; images would be shared in the forum and could be "liked" by other forum members. This received major backlash for objectifying and degrading women, resulting in the contest being pulled within hours.[45]

Micromax antitrust lawsuit

[edit]

On 16 December 2014, the Supreme Court of India and the Delhi High Court banned the import and sale of OnePlus One phones following a lawsuit by Micromax Informatics alleging it had exclusivity for shipping phones with Cyanogen OS software in India.[46] On 21 December 2014, the ban was lifted, and the device continued to be shipped with Cyanogen OS. The following year a customized version of Android, specially designed by OnePlus and named OxygenOS was released, allowing later OnePlus devices to be sold in India.[47][48]

OnePlus USB-C cable incident

[edit]

Throughout 2015, OnePlus received criticism for its manufacturing of its USB-C cables. After several weeks of customer complaints on OnePlus forums and on Reddit, Google engineer Benson Leung showed that the USB-C cable and USB-C to Micro-USB adapter offered by OnePlus at that time did not conform to the USB specification. OnePlus co-founder Carl Pei later admitted that this was true, and offered refunds (although not for cables bundled with the OnePlus 2 phone).[49][50][51]

Customer support

[edit]

OnePlus' customer support has been the subject of criticism. In 2017, the company increased the number of customer service staff and set up customer service and repair centers in Asia, Europe, and the United States, aiming to improve turnaround times for repairs and other issues.[52]

App performance throttling

[edit]

In July 2021, the company was accused of and then admitted to throttling app performance. The throttling was uncovered by an investigation done by AnandTech, discovering that the OnePlus 9 significantly diminished the performance of Chrome in an effort to "improve battery life".[53][54]

See also

[edit]

References

[edit]
[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

OnePlus

View on Grokipedia
from Grokipedia
OnePlus Technology (Shenzhen) Co., Ltd., commonly known as OnePlus, is a Chinese consumer electronics manufacturer founded in December 2013 by Pete Lau, a former Oppo vice president, and Carl Pei. Headquartered in Shenzhen, Guangdong, the company specializes in premium smartphones, wireless earbuds, smartwatches, and tablets, emphasizing high-performance hardware and software optimized for user experience under its "Never Settle" mantra. As a subsidiary of Oppo—itself part of the former BBK Electronics conglomerate—OnePlus shares research, development, and supply chain resources while maintaining a focus on global online sales of flagship-caliber devices at competitive prices. Initially positioned as a "flagship killer" with devices like the OnePlus One offering top-tier specifications at lower costs, the brand rapidly expanded its ecosystem, introducing 5G capabilities in its 2020 lineup and partnering with Hasselblad for advanced camera systems. It has achieved notable market penetration, particularly in India's premium smartphone segment, and received recognitions including annual listings in the BrandZ Top 50 Chinese Global Brand Builders from 2018 to 2024. However, OnePlus has faced criticisms over software issues, such as admitted app performance throttling in 2021 and earlier display anomalies like "jelly scrolling," alongside ongoing scrutiny regarding data transmission practices and potential security risks tied to its Chinese manufacturing base. These elements underscore its evolution from a disruptive startup to a established player navigating technical and geopolitical challenges.

History

2013–2014: Founding and launch of the OnePlus One

OnePlus Technology (Shenzhen) Co., Ltd. was established on December 16, 2013, in Shenzhen, Guangdong, China, by Pete Lau, formerly vice president of Oppo, and Carl Pei, who had worked at Microsoft and Oppo. The founders aimed to create high-performance smartphones offering premium specifications at competitive prices, targeting enthusiasts dissatisfied with mainstream flagships' pricing. OnePlus operated as a subsidiary within the BBK Electronics ecosystem, leveraging Oppo's supply chain and manufacturing resources while maintaining operational independence. The company's inaugural product, the OnePlus One, was developed to embody the "flagship killer" concept, featuring a 5.5-inch 1080p JDI display, Qualcomm Snapdragon 801 quad-core processor at 2.5 GHz, 3 GB LPDDR3 RAM, and storage options of 16 GB or 64 GB. It included a 13 MP rear camera with dual-LED flash, 5 MP front camera, and a 3100 mAh battery, running Cyanogen OS—a customized Android ROM based on CyanogenMod—for enhanced user customization. Priced at $299 for the 64 GB variant, the device undercut competitors like the Samsung Galaxy S5 and HTC One (M8) while matching or exceeding their hardware capabilities. OnePlus announced the OnePlus One on April 23, 2014, with initial sales limited to an invite-only system to manage demand, build community hype, and ensure supply chain stability amid high interest. Shipments began in May 2014, primarily targeting markets in China, India, and Europe, where the device quickly gained acclaim for its value proposition, though availability constraints frustrated some potential buyers. The launch was supported by a "Smash the Past" marketing campaign emphasizing disruption of industry norms. Early reception highlighted the phone's performance and software, though it faced criticism for lacking expandable storage and wireless charging.

2015–2019: Product expansion and regional growth

In July 2015, OnePlus launched the OnePlus 2, featuring a Snapdragon 810 processor, 4 GB or 6 GB RAM options, a 5.5-inch 1080p display, and the introduction of USB Type-C charging with the company's Dash Charge technology, which provided faster charging speeds compared to standard Qualcomm Quick Charge. The device maintained the "flagship killer" positioning with high-end specifications at a mid-range price of around $330, but faced criticism for overheating issues linked to the Snapdragon 810 chipset. Later that year, in October 2015, OnePlus released the OnePlus X, its first compact mid-range smartphone with a 5-inch AMOLED display, Snapdragon 612 processor, and pricing starting at $250, aimed at broadening appeal beyond flagships. From 2016 onward, OnePlus adopted a pattern of annual flagship releases followed by "T" variants with incremental upgrades. The OnePlus 3, launched in June 2016, introduced a Snapdragon 820 processor, 6 GB RAM, and fast fingerprint unlocking, while the November 2016 OnePlus 3T upgraded to a Snapdragon 821 and larger battery. In 2017, the June-launched OnePlus 5 featured a dual-camera setup co-developed with DxOMark for improved photography, and the OnePlus 5T in November added a bezel-less 18:9 display. These devices contributed to growing sales, with OnePlus achieving over 1 million units shipped in India alone by mid-2017, capturing about 2% of the overall market but leading in the premium segment above $400. Regional expansion accelerated in 2015 with entry into Southeast Asian markets through partnerships with local retailers in countries like Singapore and Malaysia, though the company withdrew from Indonesia in June 2016 due to restrictive local manufacturing regulations. By 2018, OnePlus had expanded to approximately 32 countries, strengthening its foothold in Europe and the US; the October 2018 OnePlus 6T marked the first US carrier partnership with T-Mobile, enabling broader North American availability and boosting shipments. In 2019, the OnePlus 7 series, including the Pro model with a 90 Hz display and pop-up selfie camera, further solidified product diversification, with global shipments exceeding prior years amid rising demand for value-oriented Android flagships.

2020–present: Leadership transitions, deeper Oppo ties, and flagship revivals

In October 2020, OnePlus co-founder Carl Pei departed the company after seven years to establish the consumer electronics firm Nothing, leaving Pete Lau as the primary leader to guide operations. Pei's exit, which occurred amid OnePlus's expansion into mid-range devices like the Nord series, did not disrupt flagship development, as the firm launched the OnePlus 8T later that year with enhanced 5G capabilities and a 120 Hz display. Under Lau's continued CEO role, supported by President and COO Kinder Liu, OnePlus maintained its focus on high-performance hardware while navigating internal restructuring. The departure coincided with accelerating integration between OnePlus and its parent Oppo, both under BBK Electronics, beginning with the merger of their hardware research and development teams in December 2020 to streamline innovation and resource allocation. This move enabled OnePlus to access Oppo's extensive patent library—over 70,000 filings—and supply chain efficiencies, facilitating faster product cycles and features like advanced fast-charging technologies shared across brands. By June 2021, OnePlus announced further operational mergers, including supply chain and global business units, while affirming its independent branding; however, this deepened reliance raised concerns among enthusiasts about potential homogenization of software and design, as evidenced by subsequent OxygenOS updates incorporating more ColorOS elements from Oppo. The integration, completed by late 2021, contributed to cost reductions and scaled production, with OnePlus achieving over 100 million cumulative smartphone shipments by 2023, though critics attributed some perceived quality inconsistencies in mid-2020s models to shared Oppo components. OnePlus revived its emphasis on flagship smartphones through strategic partnerships and iterative hardware advancements, starting with the OnePlus 9 series in March 2021, which introduced a multi-year collaboration with Hasselblad for camera tuning, yielding improved color science and natural bokeh effects via co-engineered sensors. This partnership, spanning 2021 to 2025, supported successive flagships like the OnePlus 10 Pro (2022) with a 1-inch main sensor and the OnePlus 11 (2023) featuring Snapdragon 8 Gen 2 integration, restoring the brand's reputation for premium optics after earlier criticisms of inconsistent low-light performance. The OnePlus 12 (late 2023) and OnePlus 13 (October 2024 in China, January 2025 globally) further emphasized high-refresh-rate displays, up to 100W wired charging, and AI-enhanced processing, with the latter powered by Qualcomm's Snapdragon 8 Elite for sustained benchmark scores exceeding competitors in multi-core tasks. In September 2025, OnePlus terminated the Hasselblad alliance to pursue proprietary imaging systems, signaling a self-reliant revival in camera hardware amid flagship sales growth in premium segments. These efforts, bolstered by Oppo synergies, positioned OnePlus 13 variants as value leaders in 2025, often priced under $800 for specs rivaling $1,000+ devices, though decisions like phasing out the alert slider highlighted evolving design priorities.

Corporate Structure and Operations

Ownership within BBK Electronics ecosystem

OnePlus was founded on December 16, 2013, by Pete Lau and Carl Pei, both former Oppo executives, with significant initial funding from Oppo Electronics, distinguishing it from Oppo Mobile but tying it early to the broader BBK Electronics network. BBK Electronics, a Chinese conglomerate established in the mid-1990s by Duan Yongping and evolving into a major holding company by 2007, oversees a portfolio of smartphone brands including Oppo, Vivo, Realme, iQOO, and OnePlus through layered subsidiary structures rather than direct ownership. This setup allows BBK to coordinate supply chains, R&D, and market strategies across brands while maintaining operational separation, though exact equity stakes remain undisclosed due to BBK's private status and limited transparency requirements. In June 2021, OnePlus announced a merger of its operations with Oppo, its primary affiliate within the BBK ecosystem, to consolidate resources amid intensifying competition; this included unified supply chain management and product development but preserved OnePlus's independent branding and leadership. Post-merger, OnePlus is widely regarded as a subsidiary of Oppo, with shared executive oversight—such as Lau's role bridging both entities—enhancing efficiencies like component sourcing and software integration, though critics note potential dilution of OnePlus's original "flagship killer" differentiation. By June 2023, BBK restructured its Indian subsidiaries in response to regulatory scrutiny over foreign ownership and data practices, establishing Oppo Mobiles India, OnePlus India, and Realme as distinct sales and accounting units while retaining overarching BBK control globally. This regional adjustment reflects BBK's strategy to mitigate geopolitical risks without altering core ownership ties, as OnePlus continues to report through Oppo's framework under BBK's conglomerate umbrella as of 2025.

Integration with Oppo and supply chain efficiencies

In January 2021, OnePlus merged its hardware research and development (R&D) teams with those of Oppo to optimize resource allocation and accelerate innovation in areas such as camera tuning, hardware design, and feature localization. This step followed years of informal collaboration, as OnePlus had already been utilizing Oppo's manufacturing facilities and supply chain elements since its early days under the shared BBK Electronics umbrella. By June 2021, OnePlus announced a deeper operational merger with Oppo, integrating product teams, software development (merging OxygenOS with ColorOS), and supply chain operations while preserving brand independence. OnePlus CEO Pete Lau stated that the company would lease Oppo's manufacturing lines and share supply chain resources, enabling faster product cycles and more stable updates through combined engineering efforts. This integration extended to India's R&D operations in September 2021, where teams were unified to support region-specific development without disrupting local product strategies. Supply chain efficiencies arose from leveraging Oppo's established global logistics and production network, including facilities in China and India managed via partners like Foxconn, which reduced procurement costs and minimized redundancies in component sourcing. The shared infrastructure provided OnePlus with economies of scale, allowing access to Oppo's upstream integrations—such as owned factories and supplier partnerships—for bulk purchasing and streamlined assembly, which lowered per-unit costs and improved responsiveness to market demands. Analysts noted that this consolidation enhanced OnePlus's competitiveness by combining Oppo's R&D scale with efficient supply chain management, though it raised concerns among users about potential dilution of OnePlus's distinct "flagship killer" identity.

Manufacturing, global expansion, and market strategies

OnePlus primarily manufactures its smartphones in facilities located in China, with assembly lines in Dongguan and Shenzhen handling production processes such as component integration and quality testing, as demonstrated in factory tours for models like the OnePlus 6 in 2018 and the OnePlus 5T in 2017. These Chinese operations leverage shared supply chains within the BBK Electronics ecosystem, enabling efficient scaling for flagship devices. To support regional demands and reduce import dependencies, OnePlus expanded manufacturing to India in 2015 through partnerships, initially with Foxconn in Andhra Pradesh for assembly capacities reaching up to 500,000 units per month. By April 2025, production in India, primarily at Oppo-affiliated facilities in Greater Noida, was ramped up via additional partners like Bhagwati Products Limited, with ambitions for exports to markets including West Asia, Africa, and the US; this included initiating local assembly of IoT devices like the Bullets Wireless Z3 earbuds in June 2025. Global expansion began with a "global-first" approach upon the OnePlus One's launch in April 2014, targeting 16 countries across Western Europe, Asia, and North America to prioritize international markets over domestic China initially. India was entered in December 2014, rapidly becoming the company's third-largest market behind the US and China by mid-2015, followed by Southeast Asia expansion through partnerships like Lazada in Indonesia. By 2018, OnePlus operated in 34 countries and regions, with further growth into additional European Union markets by March 2015 and sustained presence in key regions via online channels and localized R&D, such as a Hyderabad facility planned to employ over 1,500 engineers by 2022 following a Rs 1,000 crore investment announced in 2019. Market strategies emphasized community engagement and scarcity to foster demand, exemplified by the invite-only sales system for the OnePlus One, which limited purchases to referrals from initial allocations to employees and advocates, generating over 25.6 million website visits in December 2014 and enabling sales of around 1 million units by year-end without traditional advertising budgets exceeding $300. This approach controlled inventory, built exclusivity through word-of-mouth, and transitioned to open sales by the OnePlus 3 in 2016 while maintaining online-exclusive distribution to cut retailer margins and pass savings to consumers via high-specification devices at competitive prices. Partnerships with e-commerce platforms like Lazada supported regional entry, while deeper integration with Oppo optimized supply chains for cost efficiencies, allowing OnePlus to position as a "flagship killer" brand targeting tech enthusiasts globally.

Products

Smartphones


OnePlus launched its first smartphone, the OnePlus One, on April 23, 2014, equipped with a Qualcomm Snapdragon 801 processor, 3 GB of RAM, a 5.5-inch 1080p display, and 64 GB storage, priced at $299 unlocked, which undercut competitors like the Samsung Galaxy S5 and HTC One (M8) while matching or exceeding their performance. This model established OnePlus's reputation for delivering "flagship killer" devices—high-end hardware at mid-range prices—through direct online sales and an invitation system to manage demand. The company followed with annual flagship releases, skipping the "4" designation in 2017 due to cultural superstitions in China, introducing features like USB Type-C charging in the OnePlus 2 (July 2015), dash charging in the OnePlus 3 (June 2016), and waterdrop notches in the OnePlus 6T (October 2018). By the OnePlus 8 series (April 2020), 5G support became standard, alongside wireless charging and IP ratings for water resistance in Pro variants. OnePlus expanded into mid-range territory with the Nord series starting July 2020, targeting budgets under $400 with Snapdragon 765G chips and 90Hz displays, such as the Nord N100 released in 2021. Camera capabilities advanced through a partnership with Hasselblad announced in March 2021 for the OnePlus 9 series, incorporating color calibration and natural color science tuning, which continued in flagships like the OnePlus 12 (December 2023) with a 50 MP Sony LYT-808 main sensor and Hasselblad-tuned optics. This collaboration ended after the OnePlus 13 (announced October 2024 and released globally January 2025), with OnePlus shifting to in-house imaging developments like Aqua Touch 2.0 for wet-screen usability and IP69 dust/water resistance. The OnePlus 13 features a Snapdragon 8 Elite chipset, up to 24 GB RAM, a 6.82-inch 120Hz LTPO AMOLED display, and 100W wired charging for its 6,000 mAh battery, maintaining the brand's emphasis on raw performance over premium materials like titanium frames found in rivals. OnePlus smartphones prioritize battery endurance and charging speeds, with models like the OnePlus 10 Pro (January 2022) supporting 80W wired and 50W wireless charging, enabling full charges in under 30 minutes, though early devices faced criticism for lacking expandable storage and wireless charging until later iterations. As of October 2025, the lineup includes mid-range R series models like the OnePlus 12R (February 2024), featuring a Snapdragon 8 Gen 2 chipset, 6.78-inch AMOLED display, up to 16 GB RAM, and 5500 mAh battery with 80W charging, alongside the flagship OnePlus 13R variant with a Snapdragon 8 Gen 3, 6,000 mAh battery, and 50 MP dual cameras for around $600, and Nord mid-rangers like the Nord 5 emphasizing value in emerging markets. This approach has sustained sales growth, with OnePlus shipping over 10 million units annually by 2023, driven by hardware efficiencies shared from parent BBK Electronics but adapted for global preferences like cleaner software experiences.

Wearables and audio accessories

OnePlus entered the wearables market with the OnePlus Watch, announced on March 23, 2021, which featured a 1.39-inch AMOLED display, heart rate monitoring, SpO2 tracking, and up to 14 days of battery life in power-saving mode, running on a proprietary RTOS rather than Wear OS. The device emphasized affordability and integration with OnePlus smartphones via the OHealth app for data syncing and notifications. The lineup expanded with the OnePlus Watch 2 in February 2023, incorporating the Qualcomm Snapdragon W5 Gen 1 chipset and co-processor BES2700 for improved performance, achieving up to 100 hours of battery life in full smart mode and supporting Wear OS 3 with Google services. A variant, the OnePlus Watch 2R, followed in 2024 with a lighter aluminum build and enhanced water resistance up to 100 meters. The OnePlus Watch 3, released on February 18, 2025, upgraded to a sapphire crystal display option, dual-frequency GPS for precise tracking, and up to 5 days of battery in smart mode or 16 days in power-saver mode, alongside advanced health features like ECG and stress monitoring via the OHealth ecosystem. A compact 43mm version of the Watch 3 launched on July 8, 2025, weighing 36.5 grams with a 1.32-inch display, targeting users preferring smaller form factors while retaining core specs like 5 ATM water resistance. In audio accessories, OnePlus introduced true wireless earbuds with the OnePlus Buds on July 21, 2020, priced at $79, offering 10mm drivers, HeyMelody app support for EQ customization, and up to 30 hours of total playback with the case, though lacking active noise cancellation (ANC). The OnePlus Buds Z, launched in October 2020, added IP55 water resistance and bass-heavy tuning at a budget $50 price point. Premium models debuted with the OnePlus Buds Pro in October 2021, featuring 11mm + 6mm dual drivers, adaptive ANC up to 40dB, and wireless charging. Subsequent iterations include the Buds Pro 2 in 2023 with LHDC 4.0 codec support and spatial audio, and the Buds 3 in 2024 offering up to 49dB ANC, dual dynamic drivers, and Hi-Res audio certification via LHDC 5.0. The flagship OnePlus Buds Pro 3, released in August 2024, incorporates dual drivers with DACs, 50dB adaptive ANC, and spatial audio processing tuned with Dynaudio, achieving low-latency gaming modes under 94ms. OnePlus launched the Buds 4 on July 8, 2025, as a mid-range option with improved ANC and battery life up to 44 hours total, priced at $129.99, emphasizing compatibility with the OnePlus ecosystem for seamless pairing and firmware updates. Across both categories, products leverage shared Oppo-derived hardware efficiencies, such as battery optimization chips, but have faced critiques for occasional syncing inconsistencies with non-OnePlus devices in independent tests.

Tablets and smart home devices

OnePlus entered the tablet market in April 2023 with the launch of the OnePlus Pad, its first Android tablet featuring a MediaTek Dimensity 9000 chipset, an 11.61-inch LCD display with 144 Hz refresh rate and 7:5 aspect ratio optimized for productivity and media consumption, a 9,510 mAh battery supporting 67 W fast charging, and OxygenOS based on Android 13 (upgradable to Android 15). The device weighed 552 grams and offered configurations up to 12 GB RAM and 256 GB storage, positioning it as a mid-to-high-end option emphasizing seamless integration with OnePlus smartphones via features like cellular data sharing. In July 2024, OnePlus released the OnePlus Pad 2, an upgraded model equipped with the Qualcomm Snapdragon 8 Gen 3 processor, a larger 12.1-inch 3K resolution display maintaining the 144 Hz refresh rate for smooth visuals, the same 9,510 mAh battery with 67 W charging, and support for up to 12 GB RAM and 256 GB storage. This iteration improved performance for multitasking and creative workflows, with enhanced audio via six speakers and stylus support via the OnePlus Stylo 2 accessory. The Pad 2 maintained a slim 6.5 mm profile at 584 grams, targeting users seeking flagship-level capabilities in a portable form factor. OnePlus continued its tablet lineup expansion in June 2025 with the OnePlus Pad 3, powered by the Snapdragon 8 Elite chipset, featuring a 13.2-inch 3.4K display with 144 Hz refresh rate and 12-bit color depth for superior image fidelity, a 12,140 mAh battery, and options up to 16 GB RAM and 512 GB storage. Launched at $699.99, it emphasized AI-enhanced features and cross-device continuity within the OnePlus ecosystem, including remote control capabilities for compatible Macs, while weighing 675 grams at 6 mm thickness. Accessories like the OnePlus Magnetic Keyboard and Stylo enhanced its utility for professional and creative tasks. OnePlus's foray into smart home devices has been more regionally focused and limited compared to its core smartphone and tablet offerings. In India, the company launched the OnePlus TV series starting in September 2020 with models like the 55-inch Q1 variant, featuring 4K QLED panels, Dolby Atmos audio, Android TV OS, and integration with OnePlus phones via the proprietary OnePlus Connect app for seamless casting and control. Subsequent Y Series models, such as the 32-inch HD Ready Y1, incorporated bezel-less designs, 93% DCI-P3 color gamut coverage, and Google Assistant compatibility, but these remain unavailable in major global markets like the US and Europe. Globally, OnePlus has prioritized IoT ecosystem expansion through wearables and audio products rather than dedicated smart home hardware like bulbs or hubs, with manufacturing partnerships in India for items such as wireless earbuds and neckbands to support broader connectivity features. This approach integrates smart home control indirectly via apps on OnePlus devices, such as phone-based remotes for compatible TVs, without standalone smart home product lines.

Software and Ecosystem

Evolution of OxygenOS

OxygenOS originated as OnePlus's custom user interface for its global smartphones, designed to provide a near-stock Android experience with minimal bloatware, emphasizing speed and customization to appeal to enthusiasts in markets outside China, where Oppo's feature-heavy ColorOS was used. It debuted with the OnePlus 2 in August 2015, based on Android 5.1 Lollipop, replacing the Cyanogen OS (a CyanogenMod fork) that powered the inaugural OnePlus One; this shift allowed OnePlus to gain independence from third-party ROM dependencies while maintaining a lightweight footprint under 1 GB in size for faster updates. Early iterations, such as OxygenOS 2.0–2.2 for the OnePlus 3 (Android 6.0 Marshmallow), introduced features like customizable shelves for quick app access and gesture navigation, prioritizing fluidity over extensive theming to differentiate from competitors like Samsung's TouchWiz. Subsequent versions aligned closely with Android releases, with OxygenOS 4.0 (Nougat) for the OnePlus 3T adding native app pinning and improved battery optimizations, followed by OxygenOS 5.0 (Oreo) for the OnePlus 5T incorporating parallel apps for multi-account support. A significant redesign occurred with OxygenOS 9.0 (Android 9 Pie) on the OnePlus 6T in October 2018, shifting to a pill-shaped navigation and gesture overhaul inspired by iOS, which drew mixed feedback for deviating from pure Android aesthetics but improved one-handed usability. By OxygenOS 10 (Android 10) in 2019 for the OnePlus 7 series, enhancements included Zen Mode for distraction-free focus and refined privacy controls, maintaining sub-2-second app launch times as a core selling point. The trajectory shifted in 2021 amid OnePlus's deepening integration with parent company Oppo within the BBK Electronics ecosystem, prompting an announcement on September 20, 2021, to unify OxygenOS and ColorOS codebases into a single OS by 2022 for resource efficiency and faster feature development across devices. This move faced substantial user backlash, as OxygenOS's hallmark simplicity eroded with creeping bloatware, regional app pre-installs, and performance inconsistencies reminiscent of ColorOS's denser interface, exemplified by OxygenOS 11's (Android 11) inclusion of sponsored content in app drawers on some models. OnePlus partially reversed course on February 28, 2022, affirming OxygenOS would retain its branding and core identity while sharing underlying code with ColorOS, though subsequent releases like OxygenOS 12 (Android 12) for the OnePlus 9 series still incorporated more animations, theming options, and Oppo-derived utilities, extending boot times by up to 20% in benchmarks compared to prior versions. Post-merger refinements focused on balancing user demands with corporate synergies, as seen in OxygenOS 13 (Android 13) for the OnePlus 11 in January 2023, which streamlined canvas notifications and introduced spatial audio rendering, alongside policy expansions to four major OS upgrades and five years of security patches for flagships starting that year—up from two to three years previously. OxygenOS 14 (Android 14) in 2023 for the OnePlus 12 added Aqua Dynamics for smoother 120 Hz transitions and enhanced RAM management, reducing thermal throttling by 15% in gaming tests. By OxygenOS 15 (Android 15) in late 2024, integrations like AI-powered circle-to-search and real-time translation reflected Oppo's influence but preserved OxygenOS's fluidity, with boot times reverting closer to pre-2021 levels after optimizations. Launched on October 16, 2025, OxygenOS 16 (Android 16) preparations emphasize "Liquid Glass" UI for adaptive transparency, customizable Quick Settings, and expanded AI tools like private file scanning, with rollouts beginning November 2025 for devices including the OnePlus 12 and 13 series, alongside extended six-year support commitments for select models to address past criticisms of short lifecycles. This evolution underscores a transition from independent minimalism to a hybrid system leveraging Oppo's R&D scale, though it has diluted the original "never settle" ethos of uncompromised performance for some observers.

Update policies and performance optimizations

OnePlus maintains a tiered software update policy differentiated by device category, with flagship models such as the OnePlus 13 and OnePlus 13R receiving four major Android OS updates and six years of security patches, extending support through 2031 for devices launched in 2025. Mid-range Nord series devices, including the OnePlus Nord 4, Nord 5, and Nord CE 5, have similarly been promised up to six years of total software updates, encompassing both OS upgrades and security maintenance, marking an extension from prior commitments of three to four years for older flagships like the OnePlus 8T. This policy aligns with industry trends but falls short of seven-year promises from competitors like Google and Samsung, as OnePlus executives have cited hardware lifecycle realities and development costs as limiting factors for longer support. Updates are rolled out in batches, with OxygenOS 16—based on Android 16—beginning deployment from November 2025 for eligible devices, prioritizing stability over rapid feature introduction. Performance optimizations in OxygenOS focus on sustaining device fluidity through hardware-software integration, including advanced memory management that achieves up to a 10% improvement in everyday smoothness via optimized resource allocation and reduced latency in app switching. Subsequent versions like OxygenOS 15 and 16 incorporate refinements such as intelligent battery management, faster app launches, and AI-assisted multitasking, which minimize thermal throttling and enhance sustained performance during prolonged use, as demonstrated in benchmarks showing extended screen-on time without degradation. These features build on proprietary engines like HyperBoost for gaming scenarios, prioritizing low-power efficiency over peak raw power to align with OnePlus's emphasis on "fast and smooth" user experience, though real-world gains depend on user-configured settings such as high-performance modes. To mitigate performance decline over time, OnePlus recommends periodic optimizations via system tools, including cache clearing and adaptive RAM expansion, which virtually extend available memory by compressing background processes, contributing to consistent benchmark scores across update cycles. However, the convergence of OxygenOS with Oppo's ColorOS has introduced occasional bloatware critiques, potentially impacting optimization efficacy unless manually debloated, as evidenced by user reports of improved battery and speed post-customization.

Customization features and developer relations

OxygenOS, OnePlus's proprietary Android skin, emphasizes user personalization through features such as scalable home screen icons, auto-themed icons that adapt to wallpapers, and an organized home screen layout with enhanced widget support. In OxygenOS 16, released in October 2025, lock screen customization expanded to include motion photo integration, video wallpapers, multiple clock styles, and dynamic widgets, allowing users to create animated or live previews directly from their media library. The Quick Settings panel received modular redesigns for rearranging toggles and adding custom shortcuts, while earlier versions like OxygenOS 15 offered tools such as the Shelf for at-a-glance information and Canvas Always-On Display for artistic notifications, though some users note limitations in lock screen depth compared to competitors like Samsung's One UI. OnePlus maintains official bootloader unlocking via developer options, requiring users to enable OEM unlocking in Settings, connect via ADB/Fastboot, and execute commands like fastboot oem unlock, a process supported since the OnePlus One in 2014 to facilitate rooting and custom recoveries like TWRP. However, in August 2025, OnePlus introduced restrictions mandating enrollment in a "Deep Testing" program through an online registration form prior to unlocking, aimed at vetting participants but criticized by developers for potentially limiting access and increasing barriers to modding on newer flagships like the OnePlus 12. This shift reflects a move toward tighter security amid Oppo integration, contrasting early models' unrestricted policy that fostered a vibrant modding scene. Developer relations leverage the OnePlus Community forums and XDA Developers subforums, where users discuss and share custom ROMs such as crDroid, Pixel Experience, and LineageOS derivatives, often praising their stability for extending device longevity on older hardware like the OnePlus 6T. OnePlus provides tools like factory image downloads and all-in-one flashing utilities for recovery and rooting, though community feedback highlights risks of bricking on recent devices due to eMMC storage issues and reduced official kernel source timeliness. While early partnerships with CyanogenMod bolstered relations, recent policies have strained ties, with developers noting fewer viable custom ROM options for post-2023 models compared to the open ecosystem of the OnePlus One era.

Marketing and Branding

Invitation system and community-driven hype

OnePlus implemented an invitation-only sales model for its inaugural smartphone, the OnePlus One, launched on April 25, 2014, to manage limited initial production capacity and generate demand exceeding supply. This system restricted purchases to users holding digital invites, which were initially distributed to early adopters, forum participants, and contest winners, with each invite holder able to generate a limited number of additional invites for others. The approach stemmed from the company's formation in late 2013 and aimed to control inventory costs without traditional retail channels or large-scale advertising, reportedly operating on a $300 marketing budget initially. By the end of 2014, this strategy contributed to sales of over one million units despite the constraints. The invitation mechanism fostered exclusivity and scarcity, amplifying hype through organic word-of-mouth and social media discussions, as prospective buyers vied for invites via online contests, referrals, and timed flash sales—such as a one-hour opportunity on October 23, 2014. Invite validity periods varied, often lasting 24 hours to two weeks, returning unused codes to originators and perpetuating a cycle of anticipation and sharing within tech enthusiast circles. OnePlus justified the model as a pragmatic response to supply chain limitations rather than a deliberate exclusivity ploy, allowing the firm to scale fulfillment gradually while building buzz without heavy promotional spending. Periodic open sales events, like the invite-free availability on March 3, 2015, for the OnePlus One, tested broader demand but reinforced the system's role in sustaining interest. Complementing invites, OnePlus cultivated a community-driven ecosystem via dedicated forums, beta testing programs, and direct founder engagement on platforms like Reddit and Twitter, where co-founder Carl Pei interacted with users to solicit feedback and tease features. This grassroots engagement transformed early buyers into advocates, driving user-generated content, reviews, and referrals that outperformed competitors' social traffic to the OnePlus site. The strategy emphasized transparency and responsiveness, with community input influencing product iterations, though it occasionally strained relations due to perceived arrogance in promotions. By leveraging niche tech communities for hype generation—rather than paid ads—OnePlus achieved viral desirability, selling nearly 1.5 million devices in the model's lifecycle through sustained online conversations. The system evolved amid scaling pressures; invites were fully phased out by the OnePlus 3 launch on June 14, 2016, as production matured and open sales became feasible without stock issues. Earlier transitions included temporary lifts for events like Black Friday 2014, signaling a shift from hype-centric constraints to wider accessibility. While effective for initial market penetration, the model drew criticism for frustrating non-invite holders, yet it undeniably established OnePlus as a disruptor reliant on enthusiast loyalty over mass-market tactics.

Key campaigns and celebrity endorsements

OnePlus initiated its prominent celebrity endorsement strategy in May 2019 with actor Robert Downey Jr. as the face of its global marketing campaign for the OnePlus 7 series, particularly the OnePlus 7 Pro model. The partnership, reportedly valued at $12 million over two years, focused on Asia-Pacific markets including India and China, featuring Downey in advertisements that highlighted the brand's "Never Settle" ethos and premium hardware features like the 90 Hz display. This move marked a shift from OnePlus's early reliance on community-driven marketing to leveraging high-profile talent amid expanding competition in the premium smartphone segment. Downey's involvement extended to subsequent product launches, including promotional videos for the OnePlus 8 series in April 2020, which emphasized 5G capabilities and camera performance, and the OnePlus 8T in October 2020, incorporating themes from the Cyberpunk 2077 collaboration. These campaigns aimed to elevate brand perception in mature markets, though critics noted the expenditure on endorsements contrasted with criticisms of missing features like official IP ratings for water resistance. In October 2021, OnePlus appointed Bollywood actors Shahid Kapoor and Mira Kapoor as brand ambassadors specifically for its Smart TV lineup, targeting family-oriented consumers in India through social media and promotional content focused on entertainment features. Earlier efforts included the 2014 "Ladies First" international campaign, which encouraged women to submit photos for priority access to the OnePlus One, aiming to broaden its initially male-dominated user base without celebrity involvement. More recent campaigns, such as the 2022 360-degree promotion for the OnePlus 9RT 5G featuring thematic ad films, and the "Open for Everything" launch for the OnePlus Open foldable in 2023, prioritized product demonstrations and user-generated content over celebrity tie-ins, reflecting a hybrid approach blending endorsements with experiential marketing.

Partnerships for hardware and imaging

![OnePlus 9 Pro camera module featuring Hasselblad branding][float-right] OnePlus has relied extensively on Qualcomm's Snapdragon processors for its smartphone hardware, establishing a partnership that dates back to the company's inception. The original OnePlus One, released in April 2014, utilized the Snapdragon 801 chipset, setting a precedent for flagship-level performance at competitive prices. This collaboration continued with models like the OnePlus 7T in 2019 featuring the Snapdragon 855+, the OnePlus 12 in December 2023 powered by the Snapdragon 8 Gen 3, and the forthcoming OnePlus 15 expected to incorporate the Snapdragon 8 Elite Gen 5 in late 2025. For display hardware, OnePlus has sourced panels from manufacturers such as BOE, as seen in the OnePlus 15's anticipated 1.5K resolution AMOLED screen, while integrating visual processing technologies from Pixelworks to optimize motion handling and HDR rendering in devices like the OnePlus 8 Pro launched in 2020. In mobile imaging, OnePlus entered a strategic partnership with Hasselblad on March 7, 2021, aimed at co-developing advanced camera systems for enhanced color science and optics. This alliance debuted with the OnePlus 9 series on March 23, 2021, introducing features like Hasselblad Pro Mode for manual controls mimicking professional DSLRs and the Natural Color Solution for accurate tuning based on Hasselblad's expertise from medium-format cameras. The initial three-year deal extended to five years, influencing models up to the OnePlus 13, before OnePlus terminated it in September 2025 to pursue in-house imaging engines optimized for its hardware.

Controversies and Criticisms

In December 2014, OnePlus faced a significant legal setback in India when the Delhi High Court issued an interim injunction banning the import, sale, and marketing of its OnePlus One smartphone, following a lawsuit filed by Indian manufacturer Micromax Informatics. The dispute centered on an exclusive partnership between Micromax and Cyanogen Inc., the company behind the CyanogenMod custom Android ROM pre-installed on OnePlus devices, which granted Micromax sole rights to distribute Cyanogen OS in India for ambient services and applications. Micromax argued that OnePlus's entry into the market via Cyanogen OS infringed on this agreement, while OnePlus had initially secured a non-exclusive global deal with Cyanogen earlier that year; the conflict arose after Cyanogen shifted to exclusivity with Micromax without fully resolving prior commitments, prompting OnePlus to preemptively sue Micromax executives days before its planned India launch. The injunction disrupted OnePlus's expansion into India's competitive budget smartphone market, where it aimed to leverage the OnePlus One's value proposition, but the company maintained that the ruling was temporary and continued operations elsewhere while negotiating. By May 2015, all parties—OnePlus, Micromax, and Cyanogen—resolved the matter through mutual consent, withdrawing legal proceedings and ensuring that existing OnePlus One users in India received over-the-air Cyanogen OS updates. This episode accelerated OnePlus's development of its proprietary OxygenOS as a replacement for CyanogenMod, which it launched later in 2015 amid ongoing tensions with Cyanogen Inc. over the India fallout and broader contractual disagreements. On the marketing front, OnePlus's early campaigns drew criticism for perceived insensitivity and aggressive tactics. In August 2014, shortly after the OnePlus One's global debut, the company launched and quickly retracted a "Ladies First" promotion inviting female fans to submit photos of themselves in lingerie or swimsuits for a chance to win the device, sparking accusations of objectification and sexism that clashed with its tech-savvy, enthusiast-targeted branding. The stunt, intended to build buzz amid limited inventory and an invite-only sales model, was deleted within hours amid backlash, highlighting early missteps in OnePlus's unconventional, community-driven hype strategy that prioritized virality over broad appeal. Additional controversy arose from the "Smash the Past" campaign, which encouraged participants to destroy older smartphones to enter a giveaway, generating media attention but criticism for promoting wastefulness in an industry already facing e-waste concerns. These efforts, while fueling word-of-mouth growth with minimal budget, underscored OnePlus's willingness to court controversy to differentiate from established competitors.

Quality control and customer service failures

OnePlus smartphones have encountered persistent hardware defects, particularly in display panels, with models such as the OnePlus 8 Pro and 9 series exhibiting green tints visible at low brightness levels and green lines appearing post-software updates. In August 2023, OnePlus officially recognized the green line issue affecting AMOLED screens across its lineup and launched a lifetime warranty program covering free screen replacements for eligible devices without physical or water damage. Motherboard failures represent another systemic quality control shortfall, impacting devices including the OnePlus 9, 10 Pro, 11R, and 12R, often manifesting as sudden shutdowns, freezes, or complete bricking shortly after software updates or within months of purchase, even absent physical damage. User reports document these incidents occurring in units purchased as recently as 2024, with some requiring full motherboard replacements costing hundreds of dollars outside warranty. In August 2024, OnePlus affirmed its dedication to addressing these motherboard concerns through ongoing investigations and support, though implementation varies by region and case. Additional build quality lapses include frame gaps on the OnePlus 12, reported in December 2023 pre-release units, and battery expansions leading to chassis cracks in models like the OnePlus 8 Pro. These defects have fueled perceptions of inconsistent manufacturing standards, particularly in Asian-market variants. Customer service responses to these failures have amplified dissatisfaction, characterized by extended repair timelines, inadequate communication, and frequent warranty denials. Reports from 2023 to 2025 detail waits of 1-4 months for motherboard or display fixes, with service centers sometimes imposing out-of-pocket charges by alleging unverified water damage or user fault. Aggregated feedback on Trustpilot yields a 1.6/5 rating from over 3,300 reviews, citing ignored support tickets, lost shipments, and regional disparities in service availability. In foldable devices like the OnePlus Open, repair delays reached 34 days in 2024 cases, breaching promised 2-day turnarounds. Such experiences have prompted user warnings against purchasing, underscoring gaps between OnePlus's "Never Settle" branding and post-sale reliability.

Recent operational and product strategy issues

In late 2024, OnePlus introduced a dedicated program to address the recurring "green line" defect on AMOLED displays across multiple models, including the OnePlus 11 and newer flagships like the OnePlus 13 series, offering lifetime screen replacements for affected devices without physical damage or out-of-warranty status. Despite this measure, user reports of the issue persisted into 2025, particularly after software updates triggering hardware stress on displays, highlighting ongoing manufacturing or quality assurance challenges in supply chain-sourced panels. A critical security vulnerability (CVE-2025-10184) was disclosed in September 2025 affecting OxygenOS versions 12 through 15, enabling unauthorized apps to access SMS and MMS data without user permission, exposing millions of devices to potential phishing or surveillance risks. OnePlus committed to patching the flaw via upcoming updates, but the incident drew scrutiny amid broader concerns over delayed security rollouts, as operating system upgrades sometimes postponed monthly patches. Software update deployment has faced delays and bugs, with the OnePlus 11 receiving only a single OxygenOS 15 build by January 2025—lacking even December 2024 security patches—and users reporting battery drain, freezing, and UI lag post-installation on models like the OnePlus 13 and 12R. Beta testing for OxygenOS 16 revealed persistent issues including overheating, connectivity drops, and gesture malfunctions, though OnePlus pledged iterative fixes ahead of the November 2025 stable rollout for flagships. On the product strategy front, OnePlus and parent company OPPO experienced a 2% year-over-year shipment decline to 24.5 million units in Q2 2025, underperforming a global market that grew 4%, attributed to intensified competition and failure to sustain the brand's early "flagship killer" value proposition amid premium pricing shifts. The company opted against launching a foldable device in 2025, instead recalibrating to integrate advanced hinge and display technologies into future non-foldable flagships, signaling a pivot from aggressive category expansion. Critics have pointed to an over-proliferation of models across price segments, resulting in a fragmented lineup that confuses consumers and dilutes focus, as seen in the transition from concise releases to mid-range Nord variants and high-end numbered series without clear differentiation. In the US, OnePlus has deprioritized carrier partnerships—absent from T-Mobile stores since earlier disputes—relying heavily on direct online sales, which limits market penetration despite flagship hardware strengths. This approach coincides with US lawmakers' June 2025 request for a Commerce Department investigation into potential national security risks from OnePlus hardware, potentially complicating expansion amid geopolitical tensions.

Reception and Market Impact

Commercial performance and sales milestones

OnePlus achieved early commercial success with its flagship OnePlus One smartphone, launched in April 2014, which sold 1.5 million units within its first year despite initial invite-only sales restrictions. This exceeded the company's modest production plans of 50,000 units, driven by word-of-mouth marketing and competitive pricing in the premium segment. Global shipments peaked at 11 million units in 2021, marking the highest annual volume in company history and reflecting expansion into mid-range Nord series devices alongside flagships. In India, a key market, OnePlus captured significant premium segment share, growing 55% year-over-year in Q3 2021 to secure the second position behind Apple. Subsequent years showed stagnation and decline amid intensifying competition. Global market share fell from 6.1% in 2023 to 3.9% in 2024, per IDC data, with premium segment pressures contributing. In India, share dropped sharply from 21% in 2023 to 6% in 2024, correlating with 4,500 retailers halting sales over warranty disputes. Revenue on oneplus.com declined to approximately $285–406 million in 2024, down 10–20% from prior year estimates, with further 20–39% drops projected into 2025 amid reduced online traffic.

Critical reviews: Strengths in value and hardware

OnePlus smartphones have earned acclaim from technology reviewers for providing high-end hardware capabilities at competitive price points, often undercutting rivals like Samsung and Google by hundreds of dollars while matching or exceeding their specifications. The "flagship killer" reputation, coined for early models such as the 2014 OnePlus One—which delivered a Snapdragon 801 processor, 3GB RAM, and 1080p display for $299—persists in contemporary assessments, with the OnePlus 12 starting at $799 for Snapdragon 8 Gen 3, 12GB RAM/256GB storage, and a 120Hz QHD+ AMOLED screen, positioning it as a value leader against $1,000+ alternatives. Hardware performance stands out through consistent adoption of Qualcomm's flagship Snapdragon chipsets, enabling smooth multitasking and gaming. The OnePlus 13, powered by the Snapdragon 8 Elite with up to 24GB LPDDR5X RAM, achieves Geekbench scores surpassing 3,000 single-core and 10,000 multi-core, with reviewers noting sustained frame rates in demanding titles like Genshin Impact without excessive throttling, thanks to advanced vapor chamber cooling. Displays on OnePlus flagships receive praise for vibrancy and fluidity, featuring LTPO AMOLED panels with adaptive refresh rates up to 120Hz. The OnePlus 13's 6.82-inch screen hits peak brightness over 4,500 nits for HDR content and supports Dolby Vision, outperforming competitors in outdoor readability and color gamut coverage exceeding 100% DCI-P3. Battery endurance and charging prowess further bolster hardware strengths, with capacities like the OnePlus 13's 6,000mAh cell lasting up to two days on moderate use and delivering 20+ hours of video playback. Proprietary SuperVOOC technology enables 100W wired charging for a full charge in 26 minutes, accompanied by 50W wireless, eclipsing speeds from Apple and Samsung devices while maintaining thermal stability.

Challenges in software reliability and brand dilution

OnePlus has faced ongoing criticism for software reliability issues in its OxygenOS platform, particularly with update rollouts introducing bugs that degrade performance and user experience. For instance, the September 2025 OxygenOS 15 update for the OnePlus 13 series, while improving battery life, reportedly introduced new bugs including frame drops, overheating, and laggy UI elements. Similarly, October 2024 updates led to Bluetooth audio failures and reduced speaker volume on affected devices. Persistent problems such as notification delays, especially in Always-On Display mode, and post-update performance regressions like sluggish app launches and scrolling glitches have been highlighted by users across models including the OnePlus Nord series. These reliability challenges extend to security vulnerabilities and hardware-software interactions; a September 24, 2025 disclosure revealed a flaw in OxygenOS allowing unauthorized apps to access SMS and MMS data without user consent. Battery drain, heating, and even reports of dead motherboards following updates have compounded user frustration, with some attributing these to rushed releases prioritizing feature additions over stability. The merger of OxygenOS codebase with Oppo's ColorOS, initiated around 2021 and evident in versions like OxygenOS 12 and 15, has drawn particular scrutiny for introducing bloatware and deviating from the platform's original near-stock Android appeal, resulting in a more cluttered interface prone to the same bugs recurring across updates. Parallel to software woes, OnePlus's brand dilution stems from its strategic pivot away from the "flagship killer" positioning established with the 2014 OnePlus One, toward a broader portfolio including mid-range Nord models launched in 2020. This diversification, while expanding market reach, has eroded the brand's premium identity by flooding the lineup with fragmented offerings that blur distinctions between high-end and budget devices, leading to perceptions of inconsistent quality and diluted focus. Critics argue this shift, coupled with price increases and closer alignment with parent company Oppo's ecosystem, has compromised the value proposition that once defined the brand, as evidenced by slower software support for older mid-tier models treated like extended-lifecycle devices despite their age. The resulting identity erosion is reflected in user sentiment, where the once-unique OxygenOS charm is seen as lost to ColorOS-like features, further alienating early adopters who valued simplicity over proliferation.

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