Virtual volunteering
Virtual volunteering
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Virtual volunteering

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Virtual volunteering

Virtual volunteering refers to volunteer activities completed, in whole or in part, using the Internet and a home, school buildings, telecenter, or work computer or other Internet-connected device, such as a smartphone or a tablet. Virtual volunteering is also known as online volunteering, remote volunteering or e-volunteering. Contributing to free and open source software projects or editing Wikipedia are examples of virtual volunteering.

In one study, over 70 percent of online volunteers chose assignments requiring one to five hours a week and nearly half chose assignments lasting 12 weeks or less. Some organizations offer online volunteering opportunities which last from ten minutes to an hour. A unique feature of online volunteering is that it can be done from a distance. People with restricted mobility or other special needs participate in ways that might not be possible in traditional face-to-face volunteering. Likewise, online volunteering may allow people to overcome social inhibitions and social anxiety, particularly if they would normally experience disability-related labeling or stereotyping. This empowers people who might not otherwise volunteer. It can build self-confidence and self-esteem while enhancing skills and extending networks and social ties. Online volunteering also allows participants to adapt their program of volunteer work to their unique skills and passions.

People engaged in virtual volunteering undertake a variety of activities from locations remote to the organization or people they are assisting, via a computer or other Internet-connected device, such as:

In the developing world, innovative synergies between volunteerism and technology typically focus on mobile communication technologies rather than the Internet. Around 26 per cent of people worldwide had Internet access in 2009. However, Internet penetration in low-income countries was only 18 per cent, compared to over 64 per cent in developed countries. While the costs of fixed broadband Internet are falling, access still remains unaffordable to many. Despite this, online volunteering is developing rapidly. Online volunteers are "people who commit their time and skills over the Internet, freely and without financial considerations, for the benefit of society."[full citation needed] Online volunteering has eliminated the need for volunteerism to be tied to specific times and locations. Thus, it greatly increases the freedom and flexibility of volunteer engagement and complements the outreach and impact of volunteers serving in situ. Most online volunteers engage in operational and managerial activities such as fundraising, technological support, communications, marketing and consulting. Increasingly, they also engage in activities such as research and writing and leading e-mail discussion groups.

Online micro-volunteering is also an example of virtual volunteering and crowdsourcing, where volunteers undertake assignments via their smart devices . These volunteers either are not required to undergo any screening or training by the nonprofit for such tasks, and do not have to make any other commitment when a micro-task is completed, or, have already undergone screening or training by the nonprofit, and are therefore approved to take on micro-tasks as their availability and interests allow. Online micro-volunteering was originally called "byte-sized volunteering" by the Virtual Volunteering Project, and has always been a part of the more than 30-year-old practice of online volunteering. An early example of both micro-volunteering and crowdsourcing is ClickWorkers, a small NASA project begun in 2001 that engaged online volunteers in scientific-related tasks that required just a person's perception and common sense, but not scientific training, such as identifying craters on Mars in photos the project posted online; volunteers were not trained or screened before participating. The phrase "micro-volunteering" is usually credited to a San Francisco-based nonprofit called The Extraordinaries.

The practice of virtual volunteering to benefit nonprofit initiatives dates back to at least the early 1970s, when Project Gutenberg began involving online volunteers to provide electronic versions of works in the public domain.

In 1995, a new nonprofit organization called Impact Online (now called VolunteerMatch), based in Palo Alto, California, began promoting the idea of "virtual volunteers". In 1996, Impact Online received a grant from the James Irvine Foundation to launch an initiative to research the practice of virtual volunteering and to promote the practice to nonprofit organizations in the US. This new initiative was dubbed the Virtual Volunteering Project, and the web site was launched in early 1997. After one year of operations, the Virtual Volunteering Project moved to the Charles A. Dana Center at The University of Texas at Austin. In 2002, the Virtual Volunteering Project moved within the university to the Lyndon B. Johnson School of Public Affairs. The first two years of the Virtual Volunteer Project were spent reviewing and adapting remote work manuals and existing volunteer management guidelines with regards to virtual volunteering, as well as identifying organizations that were involving online volunteers. By April 1999, almost 100 organizations had been identified by the Virtual Volunteering Project as involving online volunteers and were listed on the web site. Due to the growing numbers of nonprofit organizations, schools, government programs and other not-for-profit entities involving online volunteers, the Virtual Volunteering Project stopped listing every such organization involving online volunteers on its web site in 2000, and focused its efforts on promoting the practice, profiling organizations with large or unique online volunteering programs, and creating guidelines for the involvement of online volunteers. Until January 2001, the Virtual Volunteering Project listed all telementoring and teletutoring programs in the USA (programs where online volunteers mentor or tutor others, through a nonprofit organization or school). At that time, 40 were identified.

In August 1999, the NetAid.org initiative was launched. The initiative included an online volunteering component, today known as the UN Online Volunteering service. It went live in 2000 and has been managed by United Nations Volunteers since its inception. It quickly attracted a high number of people ready to support organizations working for development. In 2003, several thousand people already contributed to the UN's Online Volunteering service – volunteers with very diverse backgrounds, including university graduates, private sector employees, and retirees. While the UN's Online Volunteering service became independent, NetAid continued as a joint project of UNDP and Cisco Systems. It aimed "to utilize the unique networking capabilities of the Internet to promote development and alleviate extreme poverty across the world".

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