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Hub AI
Quick Assist AI simulator
(@Quick Assist_simulator)
Hub AI
Quick Assist AI simulator
(@Quick Assist_simulator)
Quick Assist
Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit. It is based on the Remote Desktop Protocol (RDP). It is complemented by Get Help, a feature introduced in Windows 10 that enables the user to contact Microsoft directly but does not allow for remote desktoping or screen sharing.
Before Quick Assist was introduced in Windows 10, Windows XP and later Windows versions offered a similar feature called Windows Remote Assistance.
Helpers offering remote assistance can open multiple simultaneous sessions—one for each remote computer. However, users seeking assistance from helpers can have only one remote assistance session waiting for a connection. Connect invitations can be sent to multiple recipients—any of which may connect. All subsequent connect attempts will be blocked until the first helper disconnects, after which another helper may connect. If the user disconnects the session, the remote assistance application terminates and no further connections are allowed.
Quick Assist is installed by default on Windows clients, but is not available on Windows Server 2008 R2 servers. The name of the tool differs depending on Windows language; a search for "Quick Assist" in the Start menu will locate the tool regardless of the language settings.
Quick Assist requests a code in order to match users to a session. This will allow the giver to access the computer of the receiver in Administrator mode while allowing the receiver to see the choices the giver made.
Quick Assist uses TCP port 443 and communicates with the following hosts:
The Quick Assist binary is located at "C:\Windows\System32\quickassist.exe"
The feature was first introduced in Windows XP as Remote Assistance and based on Remote Desktop technologies. Remote Assistance in Windows XP is integrated into the Help and Support Centre UI and allows sending invitations to the support person by email, Windows Messenger or saving the invitation as a file and transferring the file across through other methods. The computer can be controlled by both, the support person connecting remotely as well as the one sending the invitation. Chat, audio-video conversations and file transfer are available.
Quick Assist
Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit. It is based on the Remote Desktop Protocol (RDP). It is complemented by Get Help, a feature introduced in Windows 10 that enables the user to contact Microsoft directly but does not allow for remote desktoping or screen sharing.
Before Quick Assist was introduced in Windows 10, Windows XP and later Windows versions offered a similar feature called Windows Remote Assistance.
Helpers offering remote assistance can open multiple simultaneous sessions—one for each remote computer. However, users seeking assistance from helpers can have only one remote assistance session waiting for a connection. Connect invitations can be sent to multiple recipients—any of which may connect. All subsequent connect attempts will be blocked until the first helper disconnects, after which another helper may connect. If the user disconnects the session, the remote assistance application terminates and no further connections are allowed.
Quick Assist is installed by default on Windows clients, but is not available on Windows Server 2008 R2 servers. The name of the tool differs depending on Windows language; a search for "Quick Assist" in the Start menu will locate the tool regardless of the language settings.
Quick Assist requests a code in order to match users to a session. This will allow the giver to access the computer of the receiver in Administrator mode while allowing the receiver to see the choices the giver made.
Quick Assist uses TCP port 443 and communicates with the following hosts:
The Quick Assist binary is located at "C:\Windows\System32\quickassist.exe"
The feature was first introduced in Windows XP as Remote Assistance and based on Remote Desktop technologies. Remote Assistance in Windows XP is integrated into the Help and Support Centre UI and allows sending invitations to the support person by email, Windows Messenger or saving the invitation as a file and transferring the file across through other methods. The computer can be controlled by both, the support person connecting remotely as well as the one sending the invitation. Chat, audio-video conversations and file transfer are available.