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Key Information

Asus
Traditional Chinese華碩電腦股份有限公司
Literal meaningASUS Computer Stock-share Limited Company
Transcriptions
Standard Mandarin
Hanyu PinyinHuáshuò Diànnaǒ Gǔfèn Yǒuxiàn Gōngsī
Tongyong PinyinHuashuo Diannao Gufen Yousiang Gongsih
Hakka
RomanizationFà sa̍k thien-nó kú fun yû han kûng-sṳ̂
Southern Min
Hokkien POJHôa se̍k tiān-náu kó͘ hūn ū hān kong si
Tâi-lôHôa se̍k tiān-náu kó͘ hūn ū hān kong si
ASUS
Traditional Chinese華碩
Literal meaning"Chinese-Eminent"
Eminence of/by the Chinese people
(華人之碩)
Transcriptions
Standard Mandarin
Hanyu PinyinHuáshuò
Hakka
RomanizationFà sa̍k
Southern Min
Hokkien POJHôa se̍k
Tâi-lôHôa se̍k

ASUSTeK Computer Inc. (/ˈeɪsuːs/,[3] /eɪˈsuːs/,[4] /ɑːˈ-/,[5] /əˈ-/;[6] ASUSTeK for short), doing business as Asus (stylized as ASUS), is a Taiwanese[7] multinational computer, phone hardware and electronics manufacturer headquartered in Beitou District, Taipei, Taiwan. Its products include desktop computers, laptops, netbooks, mobile phones, networking equipment, monitors, Wi-Fi routers, projectors, motherboards, graphics cards, optical storage, multimedia products, peripherals, wearables, servers, workstations and tablet PCs. The company is also an original equipment manufacturer (OEM).

As of 2024, Asus is the world's fifth-largest personal computer vendor by unit sales.[8] Asus has a primary listing on the Taiwan Stock Exchange under the ticker code 2357 and formerly had a secondary listing on the London Stock Exchange under the ticker code ASKD.

Etymology

[edit]

The company is usually referred to as ASUS or Huáshuò in Chinese (Chinese: 華碩, literally "Eminence" in Chinese[9]). According to the company website, the name ASUS originates from Pegasus, the winged horse of Greek mythology.[10] Only the last four letters of the word were used to give the name a high position in alphabetical listings.[11] As its marketing taglines, Asus has used Rock Solid. Heart Touching (2003–2009) and subsequently Inspiring Innovation Persistent Perfection (2009–2013). Since 2013, the company's tagline has been In Search of Incredible.[12]

History

[edit]

Asus was founded in Taipei in 1989[13] by Tzu-Hsien Tung, Ted Hsu, Wayne Hsieh and M.T. Liao,[14] all four having previously worked at Acer as hardware engineers. At this time, Taiwan had yet to establish a leading position in the computer hardware business. Intel Corporation would supply any new processors to more established companies like IBM first, and Taiwanese companies would have to wait for approximately six months after IBM received their engineering prototypes. According to company history, Asus created a motherboard prototype for using an Intel 486, but it had to do so without access to the actual processor. When Asus approached Intel to request a processor to test it, Intel itself had a problem with its own 486 motherboard. Asus solved Intel's problem and it turned out that Asus's motherboard worked correctly without the need for further modification. Since then, Asus was receiving Intel engineering samples ahead of its competitors.[15][16]

In September 2005, Asus released the first PhysX accelerator card.[17] In December 2005, Asus entered the LCD TV market with the TLW32001 model.[18] In January 2006, Asus announced that it would cooperate with Lamborghini to develop the VX laptop series.[19]

On 9 March 2006, Asus was confirmed as one of the manufacturers of the first Microsoft Origami models, together with Samsung and Founder Technology.[20] On 8 August 2006, Asus announced a joint venture with Gigabyte Technology.[21] On 5 June 2007, Asus announced the launch of the Eee PC netbook computer line at the Computex trade fair. On 9 September 2007, Asus indicated support for Blu-ray, announcing the release of a BD-ROM/DVD writer PC drive, BC-1205PT.[22] Asus subsequently released several Blu-ray based notebooks.

In January 2008, Asus began a major restructuring of its operations, splitting into three independent companies: Asus (focused on applied first-party branded computers and electronics); Pegatron (focused on OEM manufacturing of motherboards and components); and Unihan Corporation (focused on non-PC manufacturing such as cases and molding).[23][24] In the process of the restructuring, a highly criticized pension-plan restructuring effectively zeroed out the existing pension balances. The company paid out all contributions previously made by employees.[25]

On 9 December 2008, the Open Handset Alliance announced that Asus had become one of 14 new members of the organization. These "new members will either deploy compatible Android devices, contribute significant code to the Android Open-Source Project, or support the ecosystem through products and services that will accelerate the availability of Android-based devices."[26]

On 1 June 2010, Asus spun off Pegatron.[27]

In October 2010, Asus and Garmin announced that they would be ending their smartphone partnership as a result of Garmin deciding to exit the product category.[28] The two companies had produced six Garmin-Asus branded smartphones over the prior two years.[28]

In December 2010, Asus launched the world's thinnest notebook, the Asus U36, with Intel processor voltage standard (not low voltage) Intel Core i3 or i5 with a thickness of only 19 mm.[29]

In January 2013, Asus officially ended production of its Eee PC series due to declining sales caused by consumers increasingly switching to tablets and Ultrabooks.[30][31] In April 2022, the company unveiled its new logo.[32][33]

Corporate affairs

[edit]

The key trends for Asus are (as of the financial year ending 31 December):[34][35]

Year Revenue (TWD bn) Net profit (TWD bn)
2019 351 14.3
2020 412 23.9
2021 535 44.5
2022 537 14.6
2023 482 15.9

Operations

[edit]
Asus US headquarters in Fremont, California
An Asus shop in Hong Kong

Asus has its headquarters in Beitou District, Taipei, Taiwan.[36]

As of 2009, Asus had manufacturing facilities in Taiwan (Taipei, Luzhu, Nangang, Guishan), China (Suzhou, Chongqing), Mexico (Ciudad Juárez) and the Czech Republic (Ostrava). The Asus Hi-Tech Park, located in Suzhou, covers 540,000 m2 (5,800,000 sq ft).[37][citation needed]

Products

[edit]

Asus's products include 2-in-1s, laptops, tablet computers, desktop computers, smartphones, personal digital assistants (PDAs), servers, computer monitors, motherboards, graphics cards, sound cards, DVD drives, computer networking devices, computer cases, computer components and computer cooling systems.

One of Asus main lineup is the Vivo lineup consisting of laptops (VivoBooks), All-in-Ones (Vivo AiO), desktops (VivoPC), Stick PCs (VivoStick), Mini PCs (VivoMini), smartwatches (VivoWatch), computer mouse (VivoMouse) and tablets (VivoTab).[38]

  • Asus ZenFone
    Asus ZenFone
  • An Asus Nvidia GeForce GTX 1080 graphics card
    An Asus Nvidia GeForce GTX 1080 graphics card
  • An Asus x21 ultrabook
    An Asus x21 ultrabook
  • An Asus motherboard
    An Asus motherboard
  • An Asus mouse
    An Asus mouse

Smartphones

[edit]

Asus also launched many Android-based smartphones, predominantly with Intel rather than ARM processors and often with two sim slots. Asus is currently very influential in big mobile markets like India, China, and other Asian countries. It is known as the ZenFone series. Before the ZenFone line, Asus released feature phones such as the Asus v70 and smartphones running on Windows Mobile during the mid-2000s.

First Generation (2014)

  • ZenFone 4 (available in either 4-inch or 4.5-inch variant)
  • ZenFone 5
  • ZenFone 6

Second Generation (2015)

  • ZenFone Zoom
  • ZenFone C
  • ZenFone 2
  • ZenFone 2 Laser
  • ZenFone Max
  • ZenFone Selfie
  • ZenFone Go[39]
  • ZenFone 2E – made specifically for AT&T and released in 2015[40]

Third Generation (2016)

  • ZenFone AR
  • ZenFone 3 series

Fourth Generation (2017)

  • ZenFone 4 series

Fifth Generation (2018)

  • ZenFone 5 series
  • ZenFone Max series (M1 and M2)
  • ZenFone Live series (L1 and L2)
  • ROG Phone series

Sixth Generation (2019)

  • ZenFone 6 series
  • ROG Phone 2 series

Additionally, Asus also produced some hybrid devices with smartphones that can be docked in a tablet screen, known as PadFone series. The product lineups are:

  • PadFone (A66)
  • PadFone 2 (A68)
  • PadFone Infinity (A80)
  • PadFone Infinity Lite (A80C)
  • new PadFone Infinity (A86)
  • PadFone E (A68M)
  • PadFone X (A91)
  • PadFone S (PF500KL)
  • PadFone Mini (PF400GC)
  • PadFone Mini 4.3 (A11)
  • PadFone X Mini (PF450CL, US only)

Most of Asus's smartphones are powered by Intel Atom processors with the exceptions of a few Padfone series and some ZenFone 2 models that use Qualcomm Snapdragon, though later phones in the series now either use Qualcomm Snapdragon or MediaTek systems-on-chip.

Seventh Generation (2020)

  • ZenFone 7 series
  • ROG Phone 3 series

Eighth Generation (2021)

  • ZenFone 8 series
  • ROG Phone 5 series

Ninth Generation (2022)

  • ZenFone 9
  • ROG Phone 6 series
  • ROG Phone 6D series

Tenth Generation (2023)

  • ZenFone 10
  • ROG Phone 7 series

Eleventh Generation (2024)

  • ZenFone 11 Ultra[41]
  • ROG Phone 8 series[42]
  • ROG Phone 9 series[43]

2-in-1s

[edit]
  • Asus Transformer
  • Asus Vivobook Flip
  • Zenbook Flip
  • ExpertBook Flip
  • Chromebook Flip

Laptops

[edit]
  • Zenbook
  • Asus Vivobook
  • AsusPro
  • ExpertBook
  • ProArt StudioBook
  • The Ultimate Force (TUF Gaming)
  • Republic Of Gamers (ROG Gaming)
  • Chromebook
  • EeeBook
  • G Series
  • N Series
  • K Series
  • X Series
  • E Series
  • Q Series
  • U Series
  • B Series
  • V Series
  • F Series
  • A Series
  • T Series

Discontinued series previously offered by Asus includes the EeeBook Series, K Series, X Series, E Series, Q Series, B Series, V Series, P Series, F Series, A Series, u2e Series and G Series.

Tablets

[edit]
Asus Memo Pad road show

Two generations of the Nexus 7, manufactured for and branded as Google, were announced on 27 June 2012 for release in July 2012.[44] On 24 July 2013, Asus announced a successor to the Google Nexus 7. Two days later, it was released.[45] Asus has also been working with Microsoft in developing Windows 8 convertible tablets.[46] In 2013, Asus revealed an Android-based tablet computer that, when attached to a keyboard, becomes a Windows 8 device, which it called the Transformer Book Trio.[47] The keyboard can be attached to a third-party monitor, creating a desktop-like experience. Asus is also known for the following tablet computer lines:

  • Eee Pad Transformer
  • Eee Pad Slider
  • Eee Slate
  • Memo Pad 8
  • VivoTab
  • ZenPad: 7.0 Z370CG, C 7.0 Z170MG/Z170CG, 8.0 Z380KL, 8.0 Z380C*, S 8.0 Z580CA*, 10 Z300C* (Released 2015); 8.0 Z380M*, Z8 ZT581KL, 3 8.0 Z581KL, 10 Z300M*, 3S 10 Z500M*, Z10 ZT500KL (2016); 3S 8.0 Z582KL, Z8s ZT582KL, 3S 10 Z500KL (2017) (* no SIM)[48]

Asus Server

[edit]
GPU Rack Server
  • ESC8000 G3 (Up to 8 GPU high density & hybrid computing)
  • ESC4000 G3/G3s
2-Way Rack Server
  • RS720Q-E8-RS8-P
  • RS720Q-E8-RS12
  • RS700-E8-RS8 V2
  • RS700-E8-RS4 V2
  • RS500-E8-RS4 V2
  • RS500-E8-RS4 V2
  • RS400-E8-PS2-F
  • RS400-E8-PS2
  • RS720-E8-RS24-ECP
  • RS540-E8-RS36-ECP
  • RS520-E8-RS12-E V2
  • RS520-E8-RS8-E V2
1-Way Rack Server
  • RS300-E9-PS4
  • RS300-E9-RS4
  • RS200-E9-PS2-F
  • RS200-E9-PS2
  • RS100-E9-PI2
2-Way Tower Server
  • TS700-E8 V3 Series
  • TS500-E8-PS4 V2
1-Way Tower Server
  • TS300-E9-PS4
  • TS100-E9-PI4

Desktop & All-in-One PCs

[edit]
Tower PCs
  • VivoPC
  • ROG series
  • Gaming series
Mini PCs
Chrome Devices
All-in-One PCs

Eee line

[edit]

From its launch in October 2007 and until the line was discontinued in January 2013, the Eee PC netbook garnered numerous awards, including Forbes Asia's Product of the Year,[49] Stuff Magazine's Gadget of the Year and Computer of the Year,[50] NBC.com's Best Travel Gadget, Computer Shopper's Best Netbook of 2008, PC Pro's Hardware of the Year, PC World's Best Netbook, and DIME magazine's 2008 Trend Award Winner.

Asus subsequently added several products to its Eee lineup, including:

  • Eee Box PC, a compact nettop
  • Eee Top, an all-in-one touchscreen computer housed in an LCD monitor enclosure,
  • Eee Stick, a plug-and-play wireless controller for the PC platform that translates users' physical hand motions into corresponding movements onscreen
  • Eee Pad Transformer, is a tablet computer that runs the Android operating system.[51]
  • Eee Pad Transformer Prime, the successor to the original Transformer.

On 6 March 2009, Asus debuted its Eee Box B202, which PCMag saw as "the desktop equivalent of the Asus Eee PC", (the "Asus Eee Box" computer line was later renamed in 2010 to "Asus Eee Box PC").[52]

Essentio Series

[edit]
Asus N55 S Package

Essentio is a line of desktop PCs. As of December 2011 the line consisted of the CG Series (designed for gaming), the CM series (for entertainment and home use) and the CS and CP slimline series.[53]

Digital media receivers

[edit]

Asus sells digital media receivers under the name Asus O!Play.[54]

GPS devices

[edit]

Asus produces the R700T GPS device, which incorporates Traffic Message Channel.[55]

Republic of Gamers

[edit]
Asus Republic of Gamers logo
An Asus promotional model presenting ROG products

Republic of Gamers (ROG) is a brand used by Asus since 2006, encompassing a range of computer hardware, personal computers, peripherals, and accessories.

AMD graphics cards were marketed under the Arez brand due to the Nvidia's GeForce Partner Program.[56]

In 2013, Asus launched the RAIDR Express, a PCI express-based RAID 0 SSD subsystem with two SSDs on one PCB.[57]

In January 2022, Asus announced the ROG Flow Z13 during ROG's CES 2022 launch event. Equipped with the high-performance Intel's Core i9 processor and Nvidia's GeForce RTX 3050 Ti graphic performance, making the biggest innovation breakthroughs in tablet markets. It is the world's first RTX 30 series computer in tablet form factor.[58]

ASUS ROG Ally handheld gaming computer

In June 2023, Asus released the ROG Ally, a handheld device designed to compete with the Steam Deck. The Ally possesses a 7-inch (diagonal), 1080p touchscreen display with a 120 Hz refresh rate capability and a 16:9 aspect ratio, versus the Steam Deck's panel that only manages 800p and 60 Hz with a 16:10 aspect ratio.[59] In June 2025, the ROG Xbox Ally, co-developed by Asus and Microsoft, was unveiled during Xbox Games Showcase; it is scheduled to be released on 16 October 2025.[60]

The Ultimate Force

[edit]
Nvidia GeForce GTX 1660 Asus TUF Gaming X3

The Ultimate Force (TUF) is a brand used by Asus since about 2010.[61][citation needed] The brand is for Asus affordable, mid-range gaming products focusing on performance and durability.[citation needed]

Sound cards

[edit]

Asus released its first sound card, the Xonar DX, in February 2008. The Xonar DX was able to emulate the EAX 5.0 effects through the Asus GX software while also supporting Open AL and DTS-connect.[62] In July 2008 Asus launched the Xonar D1, which offered largely similar features to the Xonar DX but connected to the motherboard through the PCI interface instead of the PCI-E ×1 connection of the Xonar DX.[63] Asus then released the Xonar HDAV 1.3, which was the first solution enabling loss-less HD audio bit streaming to AV receivers.[64]

In May 2009, Asus launched the Essence ST sound card, targeted at high-end audiophiles, and featuring 124 dB SNR rating and precision audio clock tuning.[65] In the same month, Asus refreshed the HDAV family by releasing the HDAV 1.3 slim, a card targeted for HTPC users offering similar functionality to HDAV 1.3 but in a smaller form.[66] During Computex 2010, Asus introduced its Xonar Xense, an audio bundle composed of the Xense sound card and a special edition of the Sennheiser PC350 headset.[67][68] In August 2010, Asus released the Xonar DG sound card targeted at budget buyers and offering 5.1 surround sound support, 105 dB SNR rating, support for Dolby headphone and GX 2.5 support for emulating EAX 5.0 technology.[69][70]

Asus Vivo PC line

[edit]

Asus entered the box-PC market with the Vivo PC line in November 2013.[71] Asus Vivo PCs come without a pre-installed Windows operating system.

On 23 October 2013, Asus launched two models of VivoPCs in India.[72] VivoPC was initially announced with Intel Celeron processor equipped VM40B model. But in India, the company released VivoPC along with a new model called VC60 which is equipped with Intel Core series processors.[73]

Portable monitors

[edit]

In 2013, Asus released the MB168B, a USB 3.0-powered, portable external monitor. The base model shipped with a resolution of 1366 × 768, while the MB168B+ had a resolution of 1920 × 1080.[74] At the time of its release, the MB168B+ was the only 1080p portable monitor. According to Asus, it is the "world's slimmest and lightest USB monitor".[74]

Desktop monitors

[edit]
  • ROG Swift OLED PG27AQDM
  • ROG Swift OLED PG42UQ
  • ROG Swift OLED PG48UQ
  • ROG Swift PG279QM (2560x1440, 240 Hz, IPS)
  • ROG Swift PG27AQN (2560x1440, 360 Hz, IPS)
  • ROG Swift PG279Q[75]
  • ROG Swift PG348Q
  • ROG Swift PG35VQ[76]
  • ROG Swift PB27UQ
  • ROG Strix XG27AQ
  • ROG Strix XG27AQM
  • ROG Strix XG27AQMR
  • ROG Strix XG27AQV
  • MX34VQ
  • VZ279Q

Motherboards

[edit]
Q-Connector

Asus motherboards sometimes include a Q-Connector which sits in between the motherboard front panel connectors and the front panel cables. The Q-Connector is marked with bigger text than the front panel connectors on the motherboard, as well as protruding from the motherboard, limiting obstruction from heatsinks and other connectors.[77][78]

The Q-connector allows the many front-panel connections to be removed as a single unit for maintenance. This greatly reduces the risk of incorrect connections when reassembling.[79]

Other initiatives

[edit]

Esports

[edit]

Asus ROG has been an active advocate for esports, having established some of their very own professional gaming teams.[80]

In January 2021, ROG announced the establishment of a new esports academy in India, with plans to scout and train professional gamers for the Counter-Strike: Global Offensive (CS:GO) PC game.[81] The initiative will provide shortlisted gamers with coaching, gaming equipment, and stipends to prepare them for competitive esports tournaments on both the national and international levels.[82]

Environmental record

[edit]

GreenAsus

[edit]

In 2000, Asus launched GreenAsus,[83] a company-wide sustainable computing initiative overseen by a steering committee led by Jonney Shih, the Chairman of Asus. According to the company, Asus pursues green policies in "Design, Procurement, Manufacturing, and Marketing."[84]

Recognition

[edit]

In 2006, Asus obtained IECQ (IEC Quality Assessment System for Electronic Components) and HSPM (Hazardous Substance Process Management) certification for its headquarters and all of its manufacturing sites.[85]

In 2007, Oekom Research, an independent research institute specializing in corporate responsibility assessment, recognized Asus as a "highly environmental friendly company" in the "Computers, Peripherals and Office Electronics Industry".[86]

In October 2008, Asus received 11 Electronic Product Environmental Assessment Tool (EPEAT) Gold Awards for its products,[87] including four of its N-Series notebooks, namely the N10, N20, N50, and N80. In the following month, it received EU Flower certification for the same N-Series notebooks at an award ceremony held in Prague.[86] In December 2008, Det Norske Veritas conferred the world's first EuP (Energy-using Product) certification for portable notebooks on these machines.[86]

Recycling campaign

[edit]

In April 2008, Asus launched its "PC Recycling for a Brighter Future"[88][89] program in collaboration with Intel and with Tsann Kuen Enterprise Co. The program collected more than 1,200 desktop computers, notebooks and CRT/LCD monitors, refurbished them and donated them to 122 elementary and junior high schools, five aboriginal communities and the Tzu Chi Stem Cell Center.

Controversies

[edit]

In September 2008, PC Pro discovered through a reader that Asus had accidentally shipped laptops that contained cracked and unlicensed software.[90] Both physical machines and recovery CDs contained confidential documents from Microsoft and other organizations, internal Asus documents, and sensitive personal information including CVs. At the time, an Asus spokesperson promised an investigation at "quite a high level", but declined to comment on how the files got on the machines and recovery media.[91] It was demonstrated that an unattended installation of Windows Vista could accidentally copy material from a flash drive with a parameter in the "unattend.xml" file on the personal flash drive being used to script the installation.[92][unreliable source?]

In February 2014, a security vulnerability in the AiCloud functions on a number of Asus routers was compromised to distribute a text file warning of a vulnerability, disclosed in June 2013, allowing the ability to "traverse to any external storage plugged in through the USB ports on the back of the router" via the open internet. Before making the vulnerability public, the researcher was told by Asus that the behavior was "not an issue", but the vulnerability was reportedly patched shortly before the breach.[93] The IP addresses of 12,937 routers, and 3,131 AiCloud accounts were also leaked by the hackers.[94] The U.S. Federal Trade Commission issued a complaint about the breach for the company's "failure to employ reasonable security practices has subjected consumers to substantial injury", alleging that Asus had also failed to perform basic penetration tests, allowed users to maintain a default admin password for the AiDisk feature and failed to notify users of security updates in a timely fashion. As a result, it was also deemed that Asus had misled consumers over the security and protection that its routers provided. In February 2016, Asus settled the complaint, agreeing to implement a "comprehensive security program", including independent audits every two years for the next 20 years.[95][94]

In March 2019, Kaspersky Lab researchers disclosed a supply chain attack that affected the Asus Live Update software bundled on its laptops, dubbed ShadowHammer. Kaspersky stated that between June and November 2018, Asus servers had been compromised to distribute a modified version of Live Update, signed with an Asus signature, that contained a backdoor. It deployed a further payload if the device's network adapter matched an entry on an internal target list of around 600 MAC addresses. In response to ShadowHammer, Asus released a patched version of Live Update with improved security measures. Kaspersky and Symantec estimated that between 500,000 and 1 million devices were infected with the backdoor, although Asus attempted to downplay the severity of the breach by noting the extremely targeted nature of the attack. The breach did not affect the similar, identically named software associated with its motherboards.[96][97][98]

In April 2019, ESET disclosed that a group known as BlackTech had performed targeted attacks with malware known as Plead, distributed via the updater for the Asus WebStorage service. ESET stated that the group was likely using a man-in-the-middle attack via a vulnerability in routers, in combination with the updater using an unencrypted HTTP connection.[99]

In January 2022, Asus recalled some of its Z690 Maximus Hero motherboards due to a manufacturing flaw, where a RAM capacitor was installed backward—causing them to burn out associated MOSFETs and prevent the motherboard from detecting memory.[100]

Following the Russian invasion of Ukraine in 2022, Asus initially refused to join a widespread withdrawal of businesses from the Russian market. In mid-March, the company did announce it was halting its operations in Russia, following a social media boycott and government pressure.[101][102]

In April 2023, a post on the PCMasterRace subreddit began gaining popularity regarding the user's AMD Ryzen 7 7800X3D CPU, which had visible burning, along with the socket of the Asus motherboard.[103] This sparked the attention of both people interested in PCs, who initially thought it was an issue with the 3D V-Cache Technology (as there had been previous user reports similar to this incident),[103] as well as enthusiast YouTube channels such as Gamers Nexus, who ran tests to successfully recreate the burning of their CPU.[104] They realised that the cause of the burning was due to a voltage error in the BIOS. In May, Asus responded to the incidents by releasing a Beta BIOS, which was supposed to fix the error. However, not only did the new BIOS not fix the issue; by installing it, the user voided their warranty as it was a Beta BIOS, which Asus clearly stated in the BIOS's description.[104][105][106] Later that month, Asus responded to the public backlash by reversing course, releasing a statement informing users that they will continue to honor warranty on motherboards that have been updated to beta BIOS versions, as well as extend motherboard warranty coverage to uses of AMD EXPO, Intel XMP, and DOCP memory overclocking technologies.[107][108]

In May 2024, hardware reviewer Gamers Nexus sent a ROG Ally in for warranty repair due to a faulty thumbstick. Asus denied the warranty repair, claiming that the thumbstick issue was due to "customer-induced damage". Furthermore, Asus demanded a repair fee of US$191.47 for replacement of the LCD panel and the top case because of a "small mark" on the casing, despite it not being related to the original issue that the device was sent in under warranty for. Asus also stated that it would send the device back to Gamers Nexus in a "disassembled state" if it did not pay the repair fee.[109] Several days later, Asus honoured the warranty and performed the repair of the original issue under pressure from Gamers Nexus,[109] as well as subsequently apologised for the poor service.[110][111]

See also

[edit]

References

[edit]
[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia

Asus

View on Grokipedia
from Grokipedia

ASUSTeK Computer Inc., commonly known as ASUS, is a Taiwanese specializing in the design, manufacture, and sale of and , including motherboards, personal computers, monitors, graphics cards, and gaming peripherals. Founded in 1989 in by four engineers—T.H. Tung, , M.T. Liao, and Wayne Tseng—who previously worked at Acer, the company derives its name from , symbolizing and in . Initially focused on motherboards, ASUS rapidly expanded its portfolio, becoming the world's leading motherboard producer by 1995 and entering the notebook market in 1997. ASUS has achieved prominence through targeted product lines such as the Republic of Gamers (ROG) brand launched in 2006 for high-performance gaming hardware, the premium Zenbook series for ultraportable laptops, and durable TUF (The Ultimate Force) gaming equipment. The company reported net revenue of TWD 548.5 billion in 2024, reflecting a 22% year-over-year increase, and marked its second-highest annual profits, driven by growth in notebooks, motherboards, and AI-related server solutions. Innovations include pioneering 2-in-1 devices like the 2011 Eee Pad Transformer and accumulating over 10,000 patents globally, with 738 granted in 2023 alone, earning recognition as a Clarivate Top 100 Global Innovator in 2025. ASUS also secured 14 CES 2025 Innovation Awards, including "Best of Innovation" for the ProArt P16 workstation, underscoring its hardware engineering prowess. Listed on the since 1996 and headquartered in , , ASUS maintains a global presence with subsidiaries and emphasizes sustainable practices alongside employee satisfaction, contributing to its inclusion in TIME's World's Best Companies 2025 list for the second consecutive year. While dominant in PC components and gaming, the firm faces competitive pressures in but sustains leadership through iterative advancements in , display , and AI integration.

Name and Etymology

Origin of the Name

The name "Asus" derives from the last four letters of "," the mythical winged horse from known for symbolizing purity, aspiration, and progressive spirit. Founded in 1989 as ASUSTeK Computer Inc., the company selected this etymology to evoke qualities of strength, creativity, and forward momentum, aligning with its initial focus on innovative components. Pegasus, born from the blood of Medusa after her decapitation by Perseus, is depicted in ancient lore as a divine creature that sprang from the earth, ascended to Mount Olympus, and inspired the Muses' fountain of knowledge at Hippocrene. Asus leadership intended the name to reflect these attributes—particularly the horse's association with speed, wisdom, and unbridled potential—positioning the brand as a leader in technological advancement rather than a mere acronym or descriptive term. This choice differentiated Asus from competitors during its early motherboard manufacturing phase, emphasizing aspirational ideals over literal functionality.

Branding and Logo Evolution

The ASUS brand name derives from the last four letters of "Pegasus," the winged horse from Greek mythology, selected to symbolize strength, purity, creativity, and the pioneering spirit. This etymology underscores the company's aspiration to embody qualities of innovation and reliability in the technology sector. The original logo, introduced in 1989 upon the company's founding, consisted of the wordmark "ASUS" in uppercase letters using a bold geometric typeface, often paired with "Computer" and a rudimentary graphical evoking the mythological inspiration. This design emphasized the firm's initial focus on computer components and hardware . In 1995, ASUS streamlined its branding by adopting a simplified featuring solely "Asus" in a custom-designed font, removing extraneous text and symbols to enhance recognizability and modernity. This iteration, refined periodically for sharper lines and better scalability, became the cornerstone of the brand's visual identity, appearing consistently on products and marketing materials. A notable update occurred in April 2022, when ASUS unveiled a refreshed variant that stylized the initial "A" with , dynamic elements to convey forward momentum and technological advancement, while retaining the full wordmark's essence. This evolution aligned with broader branding shifts toward emphasizing AI integration and user-centric innovation, as articulated in the company's "In Search of Incredible" slogan adopted around 2011. Sub-brands like Republic of Gamers (), introduced in 2006, further diversified the portfolio with distinct logos targeting gaming enthusiasts, featuring aggressive, angular designs to differentiate from mainstream offerings.

History

Founding and Early Focus on Components (1989–2000)

ASUS was founded on April 2, 1989, in Taipei, Taiwan, by four engineers—T.H. Tung, Ted Hsu, Wayne Hsieh, and M.T. Liao—who had previously worked together at Acer on hardware development. The company began operations from a modest apartment, initially concentrating on the design and production of computer motherboards as original equipment manufacturer (OEM) components rather than branded consumer products. This focus stemmed from the founders' expertise in PC hardware engineering and the growing demand for reliable, high-performance motherboards amid the rapid evolution of Intel's 386 and 486 processors. The inaugural products included the ISA-386C motherboard, followed shortly by the Cache386/33 and 486/25 models in 1989, which were supplied to major OEMs such as IBM and ALR for integration into their systems. In 1990, ASUS introduced the EISA 486 motherboard, enhancing compatibility with enterprise-level extended industry standard architecture (EISA) buses and establishing early credibility in professional computing environments. These offerings emphasized quality control and innovation in chipset integration, allowing ASUS to differentiate from competitors through rigorous testing and customization for specific CPU architectures. By the mid-1990s, the company's motherboard production had scaled significantly, achieving the position of the world's largest motherboard vendor by 1995 through consistent output and adaptations to emerging standards like PCI buses. Throughout the 1990s, ASUS maintained its emphasis on core PC components, expanding into graphics cards and other peripherals while avoiding full system assembly until later years. This OEM-centric strategy enabled rapid growth, with motherboards forming the backbone of one in three global PCs by the early 2000s, though exact shipment figures from the period remain tied to cumulative reports exceeding hundreds of millions units since inception. Innovations such as proprietary BIOS features and overclocking support began to emerge, fostering a reputation for reliability among system integrators and early DIY enthusiasts, without venturing into end-user branding during this foundational decade.

Expansion into Consumer Systems and Innovation (2001–2010)

In the early , Asus shifted emphasis from primarily components for original equipment manufacturers to developing and its own branded systems, including and desktops, building on its established expertise in and cards. This expansion capitalized on growing demand for portable computing, with Asus increasing its notebook production capacity and introducing models targeted at business and segments. By 2005, the company had diversified further into multimedia systems, entering the LCD TV market to complement its PC offerings. A pivotal innovation came in 2006 with the establishment of the Republic of Gamers (ROG) sub-brand, dedicated to high-performance gaming hardware and systems. The inaugural ROG product, the Crosshair motherboard, featured advanced overclocking capabilities and was designed for enthusiasts seeking extreme performance, setting Asus apart in the burgeoning PC gaming sector. This launch aligned with the rapid evolution of 3D gaming, enabling Asus to capture a niche market for premium, customizable systems. The period's most disruptive development was the 2007 introduction of the Eee PC, a compact, low-cost that pioneered the category. Announced at in June 2007 and released in on October 16, the base Eee PC 701 model featured a 7-inch screen, , and a price point around $399, emphasizing portability and basic internet functionality over traditional power. Running initially on a Linux-based operating system, it addressed affordability barriers in emerging markets and among students, sparking a global trend that pressured competitors to develop similar ultra-portable devices. Asus followed with variants in 2008, further broadening accessibility and contributing to millions of units shipped by the decade's end. Throughout the decade, Asus also advanced motherboard innovations, such as the first model launched in 2005, incorporating reduced hazardous materials in line with emerging regulatory pressures. These efforts supported the company's revenue growth, with consumer systems driving expansion amid a competitive landscape dominated by established players like and HP.

Diversification and Global Growth (2011–2019)

In 2011, ASUS introduced the Eee Pad Transformer, recognized as the world's first detachable 2-in-1 tablet that combined a tablet with a keyboard dock functioning as a netbook, expanding its portfolio into hybrid mobile computing devices. The company also debuted the PadFone series, a smartphone that docked into a tablet for enhanced versatility, signaling early diversification into smartphone-tablet ecosystems. Concurrently, ASUS advanced its gaming segment with the ROG CG8565 desktop and reinforced component durability via the TUF Sabertooth P67 motherboard, the first armored model designed for extreme reliability. By 2012–2013, ASUS deepened mobile innovation with the TAICHI 21, the first featuring dual screens usable in or tablet modes, and the Transformer Book series, including the T100 hybrid that supported , tablet, and desktop configurations via detachable components. A partnership with yielded the Nexus 7 tablet in 2013, boosting ASUS's visibility in the Android ecosystem and contributing to global in consumer tablets. Gaming diversification continued with products like the ROG Xonar Phoebus audio card and Poseidon GTX780 , targeting high-performance enthusiasts. The 2014 launch of the ZenFone series (including models 4, 5, and 6) marked ASUS's major entry into the competitive market, emphasizing affordable yet feature-rich devices with large displays and pixel-perfect cameras to capture emerging markets in and beyond. Wearables followed with the ZenWatch smartwatch, while gaming saw the compact ROG G20 desktop, described as the world's most powerful in its class. ASUS also ventured into automotive tech through its Unimax subsidiary, partnering with on smart driving systems. These moves supported global expansion, with revenue streams diversifying as PC shipments stabilized amid rising mobile demand. From 2015 onward, ASUS accelerated gaming hardware innovation, releasing the ROG GX700 in 2015—the first liquid-cooled laptop for sustained high-performance gaming—and the ultra-thin ROG Zephyrus in 2017, which integrated advanced cooling in a slim chassis. Mobile diversification intensified with the ZenFone Zoom (2015, featuring 3x optical zoom), ZenFone 3 series (2016), dual-camera ZenFone 4 (2017), AI-enhanced ZenFone 5 (2018), and the gaming-oriented ROG Phone (2018) with dedicated cooling and accessories for esports. Emerging categories included the Zenbo home robot (2016) for AI-driven family assistance and the Windows Mixed Reality Headset (2017) for virtual experiences. Retail growth materialized with the opening of its first experiential store in Taipei in 2015, enhancing direct consumer engagement. This period reflected sustained global scaling, as ASUS's net revenue grew from approximately 300 billion New Taiwan dollars in 2011 to over 400 billion by 2019, driven by diversified segments like mobiles (e.g., ZenFone shipments exceeding expectations in India and Southeast Asia) and gaming, which comprised an increasing share amid PC market maturity. Innovations such as ScreenPad touchpads in 2018 ZenBook Pro models and AiMesh Wi-Fi systems further broadened connectivity offerings, solidifying ASUS's position in consumer electronics across North America, Europe, and Asia.

AI-Driven Developments and Recent Milestones (2020–Present)

In 2024, ASUS expanded its consumer laptop lineup with AI-optimized models featuring dedicated Neural Processing Units (NPUs), enabling on-device AI tasks such as real-time noise cancellation, automated video editing, and predictive battery management. The Zenbook S 14 (UX5406), announced on September 12, 2024, incorporated Intel Core Ultra Series 2 processors delivering up to 47 TOPS of NPU performance for efficient local AI processing, alongside a 3K OLED display and AI-enhanced software like StoryCube for media organization. Similarly, the ProArt P16 workstation, reviewed in October 2024, integrated AMD Ryzen AI processors with NVIDIA RTX graphics for AI-accelerated content creation workflows, achieving high scores in benchmarks for generative tasks. ASUS advanced its AI PC ecosystem in early 2025, launching Copilot+ certified devices at CES on January 7, 2025, including the Zenbook A14, marketed as the world's lightest 14-inch model at under 1 kg with Snapdragon X Series processors supporting up to 32 hours of battery life and integrated AI features for productivity apps. These systems, part of ASUS's "AI PC" initiative, leverage 10+ TOPS NPUs for features like voice-to-text transcription and smart scheduling via Windows AI tools, reducing reliance on cloud processing for privacy and speed. Additional releases included refreshed Zenbook 14 OLED variants with Intel Core Ultra Series 2 and AMD Ryzen AI 300 series chips, emphasizing hybrid AI performance for creative and professional users. On the enterprise front, ASUS announced its "All in AI" initiative in 2024, committing fully to AI servers after the business topped its NT$100 billion (US$3.1 billion) revenue target. The company shifted toward AI infrastructure in 2025, partnering with Taiwan's National Health Research Institutes to deploy an AIHPC supercomputer platform for biomedical applications, announced in September 2025. At Computex 2025 on May 20, 2025, the company showcased a broader AI ecosystem, including sovereign AI solutions for data sovereignty and edge computing, alongside tools for healthcare diagnostics and industrial automation. In September 2025, ASUS introduced professional services for sovereign AI at its inaugural AI Tech Summit in Dubai, focusing on customizable infrastructure to mitigate geopolitical data risks. These developments reflect ASUS's strategic pivot to AI hardware amid growing demand for localized processing, with enterprise solutions targeting small and medium businesses for productivity gains in global operations. In January 2026, Chairman Jonney Shih confirmed ASUS's commitment to an "all in AI" strategy, stating the company would cease development of new smartphone models and redirect R&D efforts toward commercial PCs and physical AI devices, such as robotics and AI glasses.

Corporate Governance

Leadership and Key Executives

Jonney Shih has served as Chairman of ASUSTeK Computer Inc. since 1993 and as Chief Branding Officer, having previously acted as CEO until 2007. Shih holds an MBA from National Chiao Tung University and has been instrumental in shaping the company's branding strategy during its growth into consumer electronics. The company is led by two co-Chief Executive Officers: S.Y. Hsu (Hsien-Yuen Hsu) and Samson Hu (Shubin Hu), both appointed in January 2019. S.Y. Hsu oversees research and development strategy, innovation management, and talent development, with prior board experience contributing to product engineering focus. Samson Hu manages general operations and business group performance, holding a direct ownership stake of approximately 0.014% in the company as of recent filings. Their dual leadership structure emphasizes coordinated execution across hardware divisions, as highlighted in quarterly earnings discussions. Ted Hsu serves as Vice Chairman and Chief Strategy Officer, appointed to the vice chairman role in 2022, with an EMBA from National Taiwan University. He contributes to long-term strategic planning, drawing from his role as a founding member in 1989 alongside T.H. Tung, Wayne Tseng, and M.T. Liao. Other key executives include Jonathan Tsang as President and Director, focusing on operational oversight, and Joe Hsieh as Chief Operating Officer and Senior Vice President since 2011. The board of directors, elected at the annual general meeting on May 28, 2025, includes figures such as Tsung-Tang Shih and Chiang-Sheng Tseng, ensuring alignment with shareholder interests in governance matters. This structure supports ASUSTeK's emphasis on innovation in computing hardware amid competitive pressures from global tech markets.

Financial Performance and Ownership

ASUSTeK Computer Inc., trading under the ticker 2357 on the , reported consolidated revenue of NT$587.09 billion for fiscal year 2024, marking a 21.72% increase from NT$482.31 billion in 2023, driven by strong demand in notebooks, gaming hardware, and AI-related components. Gross profit for 2024 stood at NT$103.47 billion, yielding a of approximately 5.60%, reflecting operational efficiencies amid competitive pressures in the sector. In the first quarter of 2025, revenue reached NT$147.69 billion, indicating sustained momentum into the new year, though quarterly fluctuations were noted with subsequent periods showing variability up to NT$188 billion. The company's stock performance has exhibited volatility tied to global tech cycles, with a 23.18% annual gain in 2024 following a robust 90.57% rise in 2023, contrasting with a 25.25% decline in 2022 amid post-pandemic supply chain disruptions and softening PC demand. Enterprise value as of mid-2025 hovered around US$14.58 billion, supported by a trailing twelve-month revenue of approximately US$20.4 billion. These figures underscore ASUSTeK's resilience in a maturing PC market, bolstered by diversification into high-margin segments like Republic of Gamers (ROG) products and server solutions, though profitability remains sensitive to component costs and currency fluctuations.
Fiscal YearRevenue (NT$ billion)Year-over-Year Growth
2023482.31-
2024587.09+21.72%
ASUSTeK operates as a publicly traded company with no dominant single shareholder, as the general public holds the largest portion of shares, promoting broad market accountability. Institutional investors constitute significant ownership, with Cathay Securities Investment Trust Co., Ltd. at 4.4%, followed by individual stakeholder Chongtang Shi at 4.05%, and BlackRock, Inc. at 3.58%. Other notable holders include Yuanta Securities Investment Trust Co., Ltd. at around 2.95%, reflecting diversified institutional interest without concentrated control that could skew strategic decisions away from shareholder value. This structure aligns with Taiwan's corporate governance norms for tech firms, emphasizing transparency through regular disclosures to the Taiwan Stock Exchange.

Employee Relations and Internal Policies

ASUS maintains internal policies aimed at fostering a non-discriminatory , prohibiting and ensuring , , and promotions are free from influence by factors such as , race, , marital status, age, or appearance. The company's Statement affirms equal treatment for all employees, with protections extending to job seekers and service providers, and emphasizes compliance with supplier codes addressing labor standards. ASUS promotes and provides employee welfare programs, including emergency medical referrals, assistance for personal hardships, and initiatives for support and workplace safety. These efforts align with a stated of inspiring, motivating, and nurturing employees through transparent communication channels that incorporate feedback for operational improvements. In Taiwan, where ASUS headquarters are located, the company does not have an in-house labor union, though it permits employees to form or join independent unions; globally, 23.2% of employees were represented by independent trade unions as of 2023. Recruitment adheres to principles of public openness, fair selection, and merit-based hiring without quotas. ASUS has been recognized by Forbes as one of the World's Best Employers for the sixth consecutive year in 2025, based on employee satisfaction surveys highlighting well-being initiatives, AI-driven tools for productivity, and career development opportunities. However, employee reviews on platforms like Glassdoor and Indeed frequently cite challenges including extended work hours averaging 10-12 hours daily, pressure for overtime, limited work-life balance, and a hierarchical culture perceived as political and low-trust, with some U.S. operations reporting mandatory activity monitoring and below-market compensation. Relations with migrant workers at subsidiaries like Askey Computer Corp. have faced scrutiny, with labor unions in Taiwan protesting alleged rights violations, debt bondage risks, and threats of factory relocation impacting job security as of 2023; workers rallied for better protections amid rumors of operational shifts. ASUS addresses supply chain labor risks through Responsible Business Alliance compliance requirements for suppliers, though direct internal employee controversies have primarily involved isolated intellectual property disputes with defecting executives rather than widespread policy failures. The company supports hybrid work models emphasizing inclusivity, equity, and technology-enabled collaboration to bridge location-based disparities.

Operations

Manufacturing and Supply Chain

ASUS conducts manufacturing operations primarily in , with key production facilities historically concentrated in and . The company maintains assembly and component production sites in , including areas around , while leveraging Chinese suppliers for large-scale and component fabrication in regions such as , , and . These locations support the assembly of products like motherboards, , and peripherals, drawing on Taiwan's expertise and China's cost-effective labor and scale. In response to escalating U.S. tariffs on Chinese imports, ASUS relocated over 90% of its U.S.-bound PC and motherboard production from China to Southeast Asia by mid-2025, establishing or expanding sites in Thailand, Vietnam, and Indonesia. This diversification aims to mitigate tariff impacts and enhance supply chain resilience amid geopolitical tensions, though it introduces challenges in logistics and quality control consistency across new facilities. Production for other markets remains more distributed, with ongoing reliance on Taiwanese R&D-integrated manufacturing for high-end components. ASUS's supply chain encompasses over 693 global partners for materials, manufacturing, and assembly, with critical suppliers selected based on purchase volume, supply scarcity risks, and technological dependencies. The company publishes an annual list of major direct-spend suppliers, covering fiscal year 2023 data, which includes firms providing semiconductors, displays, and casings predominantly from Asian vendors. To promote sustainability, ASUS enforces a three-step supplier evaluation framework—initial screening, audits, and ongoing compliance—prohibiting certain materials like mineral oils in packaging and requiring adherence to environmental standards. Disruptions, such as those from global chip shortages, have prompted investments in AI-driven procurement tools to optimize supplier selection and inventory.

Research and Development Infrastructure

ASUS's research and development infrastructure is predominantly based in Taiwan, leveraging the region's technological ecosystem for hardware and software innovation. The company's primary R&D hub is located in Taipei, including specialized facilities such as the ASUS Robotics & AI Center, a dedicated laboratory focused on advancing robotics, artificial intelligence, and related technologies through multidisciplinary teams. This center emphasizes integration of hardware and software, drawing on Taipei's status as a global technology nexus to prototype and develop next-generation solutions. Collaborative efforts form a key component of ASUS's R&D framework, exemplified by joint centers with academic institutions. The ASUS-National Taiwan University (NTU) Joint R&D Center, established to foster industry-university partnerships, targets areas like electromagnetism, next-generation computing, smart IoT, and AI, aiming to position itself as a leading Asian research entity. Additional partnerships, such as the AI digital twin lab with National Taiwan University of Science and Technology (Taiwan Tech) and NVIDIA, support talent development and applied AI research aligned with industrial demands. These collaborations enhance ASUS's capacity for innovation without relying solely on internal resources, though they remain anchored in Taiwan's academic and tech infrastructure. ASUS employs approximately 5,000 in-house engineers dedicated to R&D, contributing to cumulative investments exceeding $450 million in targeted product lines and broader technological advancements. Annual R&D expenditures are projected at 3% to 5% of , reflecting a strategic commitment to sustaining competitiveness in , AI, and enterprise hardware amid evolving market demands. While hosts the core infrastructure, global R&D activities support regional adaptations, though specific overseas labs remain secondary to the domestic focus. This structure prioritizes empirical prototyping and causal engineering principles to drive verifiable product improvements, as evidenced by ASUS's patent outputs originating largely from Taiwanese operations.

Global Presence and Workforce

ASUS, headquartered in Beitou District, Taipei, Taiwan, maintains a worldwide operational footprint spanning over 75 markets through 160 branch offices and 2,500 support centers. The company has established regional hubs, including its North American headquarters in Fremont, California, with additional branches in Markham, Canada, and Mexico City, Mexico. Its presence extends across Asia, Europe, the Americas, Australia, New Zealand, and South Africa, supported by 40 primary office locations globally. As of recent reports, ASUS employs approximately 16,332 individuals worldwide, comprising about 7,950 at its Taiwan headquarters and 8,382 in overseas regions. This workforce underpins operations in research, manufacturing, sales, and support, with over 5,000 dedicated to R&D across more than 70 countries. Manufacturing activities, integral to its global operations, have shifted significantly due to U.S. tariffs, with over 90% of motherboard and PC production relocated from China to facilities in Thailand, Vietnam, and Indonesia as of 2025. Core production retains roots in Taiwan, including sites in Taipei, Luzhu, and Nangang, while additional assembly occurs in China and emerging Southeast Asian hubs to optimize supply chain resilience. This diversification reflects ASUS's strategy to mitigate geopolitical risks while sustaining its international manufacturing scale.

Product Portfolio

PC Components and Motherboards

ASUS entered the PC components market in 1989 by developing its first , the ISA-386C, which supported the Intel 80386 processor. This marked the company's initial focus on production, leveraging reverse-engineering techniques to create compatible hardware without direct access to Intel processors. By 1990, ASUS released the ISA-486 , establishing a foundation for independent development. ASUS motherboards achieved global leadership, capturing approximately 40% market share by the early 2000s through innovations such as the first boards supporting Serial ATA interfaces, AGP 8X graphics, Pentium 4 processors up to 3 GHz, and Hyper-Threading Technology. The company maintained the largest global motherboard market share for multiple consecutive years, driven by demand for reliable PC components. In 2009, ASUS introduced the TUF (The Ultimate Force) series with the Sabertooth 55i, emphasizing military-grade durability for overclocking and stability. The product lineup includes the Prime series for mainstream users, offering balanced features like enhanced power delivery and utilities; the TUF Gaming series for robust builds with reinforced components; and the Strix and Crosshair series for enthusiasts, incorporating AI-driven , PCIe 5.0 slots, DDR5 memory support, and advanced cooling solutions. These high-end models feature tools like AI Cooling II and Aura Sync RGB lighting, optimized for gaming and workloads. Beyond motherboards, ASUS produces graphics cards in partnership with NVIDIA and AMD, spanning Prime (efficient cooling for general use), TUF Gaming (durable fans and backplates), and ROG Strix (triple-fan designs with overclocking potential). These components emphasize Auto-Extreme manufacturing for precision and longevity, though ASUS's AMD GPU offerings have faced criticism for underperforming relative to competitors like Sapphire in cooling efficiency. ASUS also offers branded RAM modules under series like ROG and TUF, which do not involve in-house DRAM manufacturing but are rebranded products sourced from manufacturers such as Samsung or Micron, selected for quality and compatibility with ASUS hardware, along with complementary items like power supplies and chassis, but motherboards remain the core of its PC components dominance.

Laptops and Mobile Computing


ASUS produces a diverse lineup of laptops tailored for consumer, professional, and gaming applications, emphasizing portability, performance, and recent integrations of AI capabilities. The company's laptop portfolio includes mainstream models under the VivoBook series, premium ultrabooks in the ZenBook line, and high-performance gaming options via ROG and TUF Gaming brands. The VivoBook series targets everyday users with affordable, versatile devices featuring modern processors and displays. For instance, the Vivobook S 14 (M5406) and S 15 (M5506), announced in 2024, incorporate Snapdragon X processors for Copilot+ PC functionality, enabling on-device AI processing with neural processing units (NPUs). These models offer up to 16-inch OLED screens, 32GB RAM, and 1TB SSD storage, prioritizing slim designs and long battery life for mobile productivity. Similarly, the ZenBook series focuses on lightweight, high-end ultraportables, such as the Zenbook A14 unveiled at CES 2025, which utilizes Qualcomm Snapdragon X Elite for efficient AI tasks in a 14-inch form factor weighing under 1kg. In gaming, ASUS's ROG (Republic of Gamers) and TUF series dominate with robust hardware for demanding applications. The Zephyrus G14 (2024) combines a 14-inch display with Ryzen processors and GPUs, achieving high frame rates in games while maintaining portability at 1.5kg. TUF Gaming models, like the TUF Gaming A14 launched in 2024, emphasize durability with MIL-STD-810H certification, up to i9 CPUs, 32GB LPDDR5X RAM, and 2TB SSDs, alongside 165Hz displays. ASUS laptops captured 40% of the global gaming market in 2016, particularly those equipped with GeForce GTX graphics. ASUS extends mobile computing to hybrid devices, including 2-in-1 convertibles and detachable tablets for flexible usage. The lineup features models like the ASUS ProArt PZ13, a detachable 2-in-1 with Snapdragon X Elite, 13-inch touchscreen, and stylus support for creative workflows, and the ProArt PZ14, a 14-inch creator-focused 2-in-1 device with Snapdragon X2 Elite processor, detachable keyboard, and stylus support emphasizing mobile content creation capabilities. Chromebook Flip series, such as the CM30 detachable, provide 10.5-inch 2K displays with 360-degree hinges or removable keyboards, running Chrome OS for lightweight tasks and fast charging up to 60% in 49 minutes. These devices support tablet-laptop transitions, catering to education and entry-level professional needs.

Gaming and High-Performance Hardware

![ASUS promotional model and Republic-of-Gamers products at Computex 20100603.jpg][float-right]
ASUS's gaming and high-performance hardware centers on the Republic of Gamers (ROG) brand, established in 2006 to deliver premium components for enthusiasts, beginning with the Crosshair motherboard optimized for AMD Athlon 64 dual-core processors on Socket AM2. The ROG lineup encompasses laptops, desktops, graphics cards, motherboards, monitors, and peripherals engineered for extreme performance, featuring advanced cooling, high-refresh-rate displays, and top-tier GPUs like NVIDIA GeForce RTX series. Key ROG laptop models in the 2025 series include the Zephyrus G14 and G16 with up to RTX 5080 Laptop GPUs and Nebula Display technology for superior color accuracy and refresh rates, the Strix SCAR 18 supporting RTX 50 Series for desktop-level power in portable form, and the Flow Z13 as a detachable gaming tablet with Intel Core i9 and RTX graphics. Graphics cards under ROG, such as next-gen GeForce RTX 50 Series variants, emphasize overclocking capabilities and custom cooling solutions for sustained high frame rates in demanding titles. Motherboards and components integrate PCIe 5.0 support, AI-enhanced power delivery, and RGB customization for build enthusiasts. The TUF Gaming series complements ROG by prioritizing durability and value in high-performance hardware, undergoing military-grade testing for reliability in laptops with competitive GPUs like RTX 4070 and AMD Ryzen processors, as well as motherboards featuring 80A DrMOS power stages and AI Cache Boost for stable overclocking. TUF products target gamers seeking robust builds without premium pricing, including high-refresh displays and extended battery life in models like the TUF A17. Peripherals across both lines, such as mechanical keyboards and mice, incorporate optical switches and programmable macros for competitive edge. ROG's focus on innovation extends to handhelds like the ROG Ally, a Windows-based portable gaming device with AMD Ryzen Z1 Extreme and upgradable components, bridging console-like play with PC versatility. These offerings position ASUS as a leader in balancing raw power, thermal efficiency, and portability for gaming demands.

Servers, Desktops, and Enterprise Solutions

ASUS provides enterprise-grade servers, workstations, and desktops primarily through its Enterprise and Server Solutions (ESC) division, focusing on applications in data centers, high-performance computing (HPC), artificial intelligence (AI), cloud infrastructure, edge computing, and 5G networks. These solutions emphasize scalability, power efficiency, and compatibility with advanced processors such as 5th Gen Intel Xeon Scalable and AMD EPYC 9004/9005 series, alongside support for NVIDIA GPUs like H100 and Blackwell B200 for AI workloads. Server offerings include rackmount, GPU-optimized, multi-node, and tower models designed to minimize total cost of ownership (TCO) and environmental impact through features like optimized thermal design and energy-efficient components. For instance, the ESC4000-E11 is a dual-socket 2U rack server supporting up to four double-width GPUs and PCIe 5.0 expansion for enterprise AI infrastructure. GPU servers such as the ESC8000A-E12 and ESC8000A-E13P accommodate up to eight NVIDIA H100 or H200 GPUs in a 4U form factor, with NVLink interconnects and dual NVMe storage for HPC, hyper-converged infrastructure (HCI), and virtual desktop infrastructure (VDI). Tower servers support AMD EPYC and Intel Xeon processors across generations, including 3rd to 5th Gen Intel Xeon Scalable, for flexible deployment in smaller-scale enterprise environments. Server motherboards, such as the P13R-E series, feature LGA 1700 sockets, DDR5 ECC memory, dual LAN ports, and multiple M.2 slots for robust storage and networking. Workstations and enterprise desktops target professional workflows, including AI/deep learning, 3D modeling, content creation, and small-to-medium business (SMB) operations. The ExpertCenter series, such as the D5 small form factor (SFF) and P500 mini tower models, incorporate up to 13th/14th Gen Intel Core processors, NVIDIA GeForce RTX graphics, up to 64 GB DDR5 RAM, and enterprise-grade security features like TPM modules and remote management tools. Recent models like the ExpertCenter PN55 Mini PC, unveiled at CES 2026, include a dedicated Copilot key for instant AI access. These systems support tool-less upgrades and Windows 11 Pro for streamlined IT administration in large enterprises. ASUS workstations prioritize role-based configurations, such as GPU-intensive setups for designers and compact mini-PCs for back-office tasks, with an emphasis on reliability and green computing practices. In fiscal reporting, workstation motherboard revenues grew 50% year-over-year in Q1 2022, reflecting demand in open-platform enterprise segments. Enterprise solutions integrate hardware with features for remote servicing, secure boot, and AI-optimized pods like the ASUS AI Pod for scalable deployment in generative AI and data analytics environments. Models such as the ESC N8-E11 support NVIDIA HGX H100 eight-GPU configurations with NVLink for large-scale AI training, while emphasizing power efficiency to reduce total cost to the environment (TCE). Overall, these products position ASUS as a provider of high-density, performance-oriented hardware, though specific enterprise server market share data remains limited compared to consumer PC segments.

Displays, Peripherals, and Emerging Devices

ASUS manufactures a diverse lineup of displays, encompassing gaming-oriented ROG Swift and Strix series, professional-grade ProArt models, and mainstream TUF and Eye Care variants. ROG monitors emphasize high-performance features such as refresh rates exceeding 500 Hz, OLED panels with 0.03 ms response times, and NVIDIA G-SYNC compatibility for reduced motion blur in competitive gaming. ProArt displays, targeted at content creators, incorporate Calman-verified color accuracy, support for DCI-P3 and Adobe RGB gamuts, and panel options including mini-LED and OLED for HDR workflows up to 4K resolution. General consumer monitors, spanning 23 to 49 inches, include ergonomic adjustments, low blue light certification, and USB-C connectivity for versatile office and hybrid work setups. Peripherals from ASUS, particularly under the ROG banner, include mechanical keyboards with hot-swappable switches like the (75% layout, announced April 2025), wireless gaming mice such as the featuring 8K Hz polling rates, and headsets with AI-powered noise-cancelling microphones for immersive audio. These devices often integrate ROG-specific software for customizable RGB lighting, macro programming, and sensor tuning, with battery life extending up to 1,500 hours in select mice. Keyboard-mouse combos emphasize power-saving 2.4 GHz transceivers for cordless reliability. Emerging devices reflect ASUS's exploration of portable and hybrid form factors, including the ROG Ally handheld gaming PC (launched 2023, with Xbox-branded variants in 2025 featuring AMD Ryzen Z1 processors and up to 24GB RAM for Windows-based cloud and local gaming). Innovations extend to foldable OLED displays, as in the Zenbook 17 Fold (unveiled CES 2023), enabling tablet-to-laptop transitions with 17.3-inch bendable screens, and portable ZenScreen monitors for on-the-go productivity. Accessories like the ROG Ergo monitor arms support these with cable management for modular setups, while CES 2025 previews highlighted AI-integrated peripherals for extended reality applications.

Technological Innovations

Key Product Breakthroughs

ASUS introduced the Eee PC in October 2007, pioneering the netbook category with the model 701, which featured a 7-inch display, 4 GB solid-state storage, Intel Atom processor, and a customized Linux distribution, all for under $400. This compact, affordable device emphasized portability and basic web-centric computing, sparking a market surge in low-cost subnotebooks that peaked at over 30 million units sold industry-wide by 2010, though netbooks later declined due to tablet competition. In 2006, ASUS launched the Republic of Gamers (ROG) sub-brand with the Crosshair motherboard for AMD Socket AM2 processors, introducing advanced overclocking capabilities, extensive BIOS customization, and enthusiast-grade features that established new benchmarks for high-performance PC building. The ROG line expanded in 2008 to graphics cards, debuting the world's first consumer dual-GPU solution for enhanced multi-GPU performance and cooling innovations. By 2023, ROG extended to handheld gaming with the ROG Ally, a Windows-based device powered by AMD Ryzen Z1 processors and supporting Xbox Game Pass, which broadened accessible PC gaming beyond traditional laptops and desktops. ASUS also advanced motherboard design with the Q-Connector accessory in the mid-2000s, simplifying front-panel cable installation via a modular interface that reduced assembly errors during PC builds. In 2005, the company released Taiwan's first environmentally friendly motherboard using lead-free soldering and reduced hazardous materials, contributing to early compliance with emerging green standards. These innovations, alongside ROG's evolution, solidified ASUS's position in PC components, with ROG products capturing significant shares in gaming hardware markets by emphasizing thermal efficiency and overclocking stability. More recently, ASUS integrated AI-driven features across products, such as adaptive overclocking in ROG motherboards starting around 2020, using machine learning to optimize CPU performance based on real-time workloads and thermals, though empirical benchmarks show gains of 5-10% in select scenarios over manual tuning. The Zenbook Duo, evolving since 2019 with dual-screen configurations, reached a milestone in 2024 as the first 14-inch model with tandem OLED panels for productivity multitasking, enabling seamless window extension without external monitors. These developments reflect ASUS's focus on form-factor versatility and performance efficiency, verified through independent reviews confirming superior multi-tasking utility compared to single-screen ultrabooks.

Patent Portfolio and R&D Outputs

ASUSTeK Computer Inc., operating as ASUS, maintained a global patent portfolio of 6,711 granted patents as of the end of 2023. In 2023, the company secured 738 new patents worldwide, reflecting a 9% year-over-year increase from 2022, with 416 granted in Asia and 322 in Europe and the United States. Within Asia, Taiwan saw 258 patent applications filed (a 26% rise from 2022) and 30 grants (19% increase), underscoring focused domestic innovation efforts. ASUS's patent activity emphasizes and standards-essential technologies, with 368 in the communications field by end-2023 and 322 standard-essential (SEP) families declared to from 2018 to 2023. The company's , ASUS Technology Licensing Inc., established in 2022, manages participation in mobile standards, licensing essential for , , and technologies. ASUS received Clarivate's Top 100 Global Innovators designation in 2025, citing its strong strategy in high-end , including 234 applications filed by Q3 2024 and ongoing SEP declarations reaching 367 by year-end. R&D investments supported these outputs, with expenditures of NT$22 billion in 2024, equivalent to approximately 4% of total revenue, backed by over 5,500 global R&D personnel. Planned 2025 spending targets 3% to 5% of revenue, prioritizing AI integration, modular designs, and energy-efficient hardware such as Copilot+ PCs and AI servers. Outputs include advancements in AI-driven platforms like the proprietary AI Hub and large language models, alongside smart manufacturing systems deployed in facilities since 2022.
YearGlobal Patents GrantedKey Regional BreakdownNotes
2023738Asia: 416; Europe/US: 3229% YoY increase; total portfolio: 6,711
Taiwan-Specific (2023)30 granted; 258 filedN/A19% grants increase, 26% filings increase

Industry Awards and Recognitions

ASUS has garnered extensive recognition across design, innovation, and performance categories from international bodies and industry publications. In 2025, the company secured 14 CES Innovation Awards, including the Best of Innovation honor for the ProArt P16 laptop in the & Components category. Previously, at CES 2024, ASUS received nine such awards for products spanning laptops, monitors, and peripherals. Design accolades form a core of ASUS's honors, with 22 wins at the 2025 iF Design Awards across gaming, consumer electronics, and software categories, positioning it as Taiwan's top brand with a cumulative 345 iF awards. Similarly, ASUS earned 41 Red Dot Product Design Awards in 2025, alongside three Red Dot Brand and Communication Design Awards for packaging and branding elements like the Strix SCAR/G series. At the Good Design Awards, ASUS claimed 15 honors in 2025—leading Taiwan in ICT equipment—and 23 in 2024. In gaming hardware, ASUS ROG products have excelled in reader-voted and editorial awards. The company won seven 2025 European Hardware Association Reader Awards for motherboards, graphics cards, gaming monitors, and peripherals. PC Gamer named the ROG Zephyrus G16 the best gaming laptop of 2024, while ROG Ally X handheld devices received TIME's recognition as a top invention. ASUS ROG was also listed among TIME's World's Best Brands 2024 in U.S. gaming hardware and peripherals. Broader corporate recognitions include Newsweek's designation of ASUS as one of the World's Most Trustworthy Companies in 2025, marking the second consecutive year, and TIME's inclusion on its World's Best Companies list for innovation and growth. In sustainability, ASUS achieved CDP's Leadership Level for Climate Change for two years running and won SEAL and other environmental awards in 2025. For motherboards, ASUS has claimed the European Hardware Association's Readers' Choice for Best Brand in multiple years, including 2023. These awards reflect consistent peer and consumer validation, though many originate from self-reported tallies by ASUS, with underlying verifications from awarding organizations.

Market Position

ASUSTeK Computer Inc. reported consolidated revenue of NT$587.09 billion in fiscal year 2024, marking a 21.72% increase from NT$482.31 billion in 2023. This growth outpaced the global PC market's modest 1.3% shipment increase for the year, reflecting stronger demand for ASUS's notebooks and AI-enabled devices amid post-pandemic recovery and emerging AI PC adoption. In the fourth quarter of 2024 alone, ASUS achieved 9.8% shipment growth, contributing to its position as one of the top performers among major vendors.
Fiscal YearRevenue (NT$ billion)Year-over-Year Growth
2023482.31-
2024587.09+21.72%
Early 2025 data indicates sustained momentum, with monthly brand sales reaching NT$59.66 billion in March, following NT$41.20 billion in February and NT$34.33 billion in January, yielding first-quarter revenue of approximately NT$135 billion. For the first half of 2025, net profit rose to NT$24.1 billion from NT$18.7 billion in the prior year's corresponding period, supported by Q2 earnings per share of NT$13.58, exceeding analyst estimates of NT$11.91. Analysts project annual revenue growth of around 10.3% in coming years, driven by expansions in AI PCs where ASUS targets over 30% market share in Copilot+ categories and achieved the leading global market share in Copilot+ PCs from May 2024 to July 2025. ASUS maintained a global PC market share of approximately 7.1% in 2024, with 6.4% shipment growth among top vendors, bolstered by gaming hardware and high-performance segments that offset slower consumer desktop sales. This performance contrasts with broader industry stagnation, as PC shipments totaled 64.4 million units in Q4 2024, up only 1.4% year-over-year. The 2024 annual report highlighted these results as achieving the company's second-highest profits ever, attributing gains to strategic shifts toward premium AI and gaming products rather than volume-driven low-end markets. However, Q1 2025 market share dipped slightly below prior quarters, signaling potential headwinds from intensifying competition in premium segments.

Competitive Landscape

ASUS operates in a highly competitive personal computer (PC) and hardware market dominated by Lenovo, HP, Dell, and Acer, with the latter holding significant shares in laptops where ASUS commands approximately 9% globally as of 2025. Lenovo leads the overall PC shipment market, posting 19.4 million units in Q3 2025 alone amid 7% year-over-year growth driven by Windows 10 end-of-support deadlines and AI PC adoption. HP and Dell follow closely in enterprise and consumer segments, leveraging scale in commercial deployments, while Acer competes aggressively on budget models; ASUS differentiates through premium gaming and ultrabook lines like ROG and Zenbook, emphasizing integrated high-performance components from partners such as NVIDIA and Intel. In gaming hardware, ASUS faces direct rivalry from MSI, Razer, and Gigabyte, particularly in laptops and peripherals where its ROG and TUF series vie for top benchmarks against MSI's Katana and Razer's Blade lines. ASUS maintains an edge in sustained thermal performance and durability testing for TUF models, often priced higher than equivalents like Lenovo's LOQ due to reinforced chassis and aggressive cooling. MSI and ASUS lead in gaming laptop innovation, with both pushing boundaries in AI-enhanced features, though saturation from entrants like HP's Victus challenges pricing and differentiation. For motherboards and components, ASUS contends with Gigabyte and MSI, which together with ASRock control 60-70% of the market through high-volume shipments—MSI targeting 10 million units in 2025 to match Gigabyte—while ASUS holds a top position bolstered by engineering depth exceeding 5,000 dedicated staff focused on quality design and unique aesthetics. Gigabyte provides strong competition in custom PC builds, particularly GPUs, but ASUS's emphasis on R&D outputs and patent integrations sustains its lead in enthusiast segments despite broader market pressures from AI server shifts. ASUS's competitive advantages stem from strong innovation in gaming (ROG series) and AI-enhanced products, robust R&D with over 5,000 in-house experts, manufacturing capabilities supporting quality control, and an extensive global service network. These factors foster customer loyalty, particularly among gamers and tech enthusiasts. However, no sources assign ASUS a wide economic moat; its advantages primarily derive from intangible assets such as brand reputation and innovation in niche segments like gaming and high-performance computing within a highly competitive PC hardware market.

Brand Perception and Consumer Feedback

Asus maintains a mixed brand perception among consumers, with praise for product innovation and performance in gaming hardware, contrasted by widespread dissatisfaction with after-sales support and hardware reliability. In a 2025 Comparably survey, Asus recorded a Net Promoter Score (NPS) of 14, with 46% of respondents as promoters, 22% passives, and 32% detractors, positioning it second among consumer goods competitors but indicating lukewarm overall loyalty. Professional reviews from outlets like PCMag and RTINGS.com frequently highlight strengths in display quality and battery life for models such as the Zenbook S 14 and ROG Zephyrus G14, earning scores of 4.0/5 and equivalent high marks for build and performance. Consumer feedback on reliability varies by segment, with gaming products like ROG series desktops and laptops often lauded for high-end specs and cooling but criticized for and occasional stability issues in user forums. PCMag's 2025 Readers' Choice survey tied Asus with MSI for gaming laptop reliability, noting Asus's edge in display quality, though broader discussions report perceived declines in build quality post-2023 models, including hinge failures and throttling. Everyday laptops like the Vivobook series receive solid marks for value and speed in testing, with quick task handling for browsing and productivity, yet lag behind premium brands like Apple in predicted reliability surveys. Customer service emerges as a primary pain point, driving negative sentiment; Trustpilot aggregates show an average rating of 1.6/5 from over 2,500 reviews as of October 2025, with frequent complaints about unresponsive RMA processes, BIOS update failures, and warranty denials, often from users of refurbished or mid-range units. Forums like ASUS ROG communities echo this, with long-term users citing inadequate documentation and software like Armoury Crate as contributors to frustration, despite strong hardware potential. In contrast, niche segments like wireless routers yield higher satisfaction, with J.D. Power ranking Asus highest in 2022 at 883/1,000 for performance and ease of use, suggesting brand strengths in networking over personal computing. Overall, while Asus commands respect for value-driven innovation, empirical consumer data underscores a perception gap between product appeal and sustained ownership experience, particularly in support-dependent scenarios. Despite these criticisms, ASUS enjoys strong global brand recognition. In 2025, it topped Interbrand's Best Taiwan Global Brands ranking for the twelfth time with a brand value of US$2.595 billion. The company was also included in Fortune's World's Most Admired Companies for the tenth time, TIME's World's Best Companies for the second time, and Newsweek's World's Most Trustworthy Companies for the second consecutive year, among other recognitions highlighting strengths in innovation, sustainability, employee satisfaction, and corporate excellence.

Sustainability and Environmental Impact

Corporate Initiatives

ASUS has established a sustainability strategy centered on four pillars: , , responsible manufacturing, and value creation, as outlined in its ESG framework. The company publishes annual sustainability reports to communicate progress toward these goals, with the 2024 report emphasizing stakeholder transparency and alignment with (GRI) standards. In climate action, ASUS committed to net-zero emissions across operations by 2050, including targets to reduce carbon emissions from global operations centers by 50% by 2030 relative to a 2020 baseline. It joined the RE100 initiative in 2021, pledging 100% renewable energy usage in Taiwan operations by 2030 and globally by 2035, with efforts including equipment upgrades that achieved a 25% emissions reduction in 2023. For circular economy practices, ASUS operates a global take-back service compliant with regional e-waste regulations, enabling free recycling of end-of-life products to recover materials and minimize landfill waste. The company promotes resource regeneration through sustainable procurement, aiming for 100% sustainable sourcing by 2025, and incorporates eco-friendly materials in products and packaging while pursuing certifications such as EPEAT, ENERGY STAR 8.0, and RoHS. Additional initiatives include product energy efficiency enhancements, targeting designs 30% above benchmarks for key categories by 2025 to lower usage-phase emissions, and community efforts like prohibiting disposable plastics in facilities, beach cleanups, and workshops.

Verifiable Outcomes and Criticisms

ASUS reported recycling 12,042 tons of e-waste through its global take-back services across 30 countries in 2023, equivalent to approximately 13% of the total weight of products sold that year. The company achieved a product recycling rate of 11.4% of sales weight in 2021, improving to 13% by 2023, though this falls short of its 2025 target of 20%. In climate action, ASUS's net-zero emissions reduction targets, including a 90% cut in absolute Scope 1 and 2 greenhouse gas emissions by 2050 from a 2021 baseline, received validation from the Science Based Targets initiative in 2025. Its global operations centers attained 55% renewable energy usage in 2024, while key suppliers reduced carbon intensity by 24% relative to the baseline year. Criticisms of ASUS's environmental efforts center on the broader challenges of e-waste management in the electronics sector, where global recycling rates stood at only 22.3% for 62 million tons generated in 2022, highlighting persistent gaps despite company-specific programs. ASUS's self-reported metrics, while demonstrating progress in take-back volumes, rely on voluntary participation and have not eliminated contributions to informal disposal or non-compliant processing in supply chains, as noted in industry analyses of hazardous waste handling. Independent verification of long-term outcomes remains limited, with targets like the 20% recycling goal underscoring ongoing shortfalls in achieving circular economy ideals amid rapid product obsolescence.

Controversies

Hardware Reliability and BIOS Issues

Asus hardware products, particularly motherboards and gaming laptops, have faced persistent user-reported reliability issues, including premature failures and quality control defects. Multiple accounts detail motherboard deaths within months of purchase, such as two Asus boards failing after extended use since 2014, alongside laptop hardware malfunctions like optical drive failures shortly after acquisition. These problems extend to gaming laptops, where models from Strix, SCAR, and Zephyrus lines manufactured since 2021 have exhibited systemic breakdowns, contributing to a pattern of hardware instability noted in consumer forums and video analyses. BIOS firmware in Asus products has been a focal point of complaints, with updates frequently leading to system instability, boot failures, and performance degradation. Users have reported computers becoming inoperable after BIOS flashes, including wiped drives and inability to boot, as seen in cases with Z270 and other chipsets. In gaming laptops spanning 2021 to 2024, a cascade of BIOS design flaws caused widespread stuttering, audio crackling, and input lag, prompting Asus to release beta BIOS updates in September 2025 for affected ROG models. Additional BIOS versions, such as 5013 and 2703, have triggered crashes, BSODs, fan malfunctions at 100% speed, and Expo profile instability on AMD platforms. While Asus provides official troubleshooting for BIOS update failures, such as verifying file integrity and clearing CMOS, the recurrence of these issues across Intel and AMD motherboards like ROG Strix and Maximus series underscores challenges in firmware stability. Specific bugs, including POST failures post-update and language-dependent freezes on B650E-E models, have required user workarounds like rollbacks or hardware swaps. These patterns, drawn from aggregated user experiences and technical reporting, highlight a disparity between Asus's feature-rich offerings and post-release reliability, though quantitative failure rates remain anecdotal without independent benchmarking data.

Warranty and RMA Service Failures

ASUS customers have repeatedly reported failures in the company's warranty and Return Merchandise Authorization (RMA) processes, including improper claim denials, unexpected repair fees, and extended processing times that exceed standard expectations for hardware warranties. In multiple instances documented in 2023 and 2024, RMA submissions for manufacturing defects—such as burnt voltage regulator modules on motherboards—were reclassified as "customer-induced damage" (CID), leading to charges for repairs that should have been covered under standard 3-year warranties for products like ROG series components. These practices prompted widespread complaints on forums, where users described receiving refurbished replacements that failed shortly after return, or products returned with additional damage incurred during servicing. A notable escalation occurred in May 2024 following investigative videos that exposed ASUS's policy of charging customers for inbound shipping on approved warranty RMAs, a requirement not clearly disclosed upfront and deemed anti-consumer by analysts, as it contravenes expectations of free repair under warranty in regions like the US. Customers also faced opaque communication, such as receiving repair quotes without prior clarification on warranty coverage, resulting in out-of-pocket costs for issues like SD card reader failures in ROG Ally handhelds or GPU compatibility problems misattributed to user error. In one documented case from early 2024, a user waited over two months for an RMA on a Zephyrus laptop, only to have the claim denied for alleged cosmetic damage despite no prior issues reported. These service shortcomings contributed to ASUS receiving low ratings in customer satisfaction surveys for RMA handling, with reports of denial rates appearing elevated for high-end gaming products due to stringent inspections that flagged minor wear as CID. For instance, in December 2024, ASUS denied an RMA for a TUF Gaming motherboard citing incompatibility with Intel Arc GPUs, despite the platform's agnostic design, forcing the customer to pursue third-party repairs. Broader patterns included inconsistent regional support, where US and Canadian users experienced longer turnaround times—often 4-8 weeks—compared to manufacturer benchmarks of 2-3 weeks, exacerbating downtime for professionals relying on ASUS hardware. While ASUS attributed some delays to third-party service centers, customer accounts consistently highlighted a lack of accountability, with follow-up inquiries met by automated responses or unresolved tickets. In 2019, ASUS reached a $12 million settlement in a class action lawsuit alleging that certain laptop models, including the ASUS VivoBook and ZenBook series, contained defective batteries that drained rapidly and degraded prematurely due to a "power defect," contrary to marketing claims of extended battery life. The lawsuit, filed on behalf of U.S. purchasers, contended that the issue stemmed from faulty power management circuitry, affecting thousands of units sold between 2015 and 2018; eligible class members received payments ranging from $20 to $100 per claim after filing proofs of purchase. A federal judge approved an enhanced settlement valued at over $16 million in November 2020, incorporating additional attorney fees and administrative costs, while ASUS denied wrongdoing but agreed to the terms to resolve the claims. In 2016, the U.S. Federal Trade Commission (FTC) charged ASUS with violating consumer protection laws by failing to implement reasonable security measures for its routers and AiCloud cloud service, resulting in multiple hacks that exposed customer login credentials and personal data to unauthorized access. The complaint detailed how unpatched vulnerabilities, such as weak default passwords and unaddressed flaws in firmware, allowed attackers to infiltrate devices as early as 2012, with ASUS delaying notifications to affected users for months despite internal awareness. ASUS settled without admitting liability, agreeing to a 20-year monitoring program, regular security audits, and customer notifications for future breaches, plus a $500,000 civil penalty reduced due to demonstrated improvements. Customer disputes have also escalated into proposed class actions over broader hardware failures, such as in the 2023 Carlotti et al. v. ASUS Computer International case, where plaintiffs alleged systemic defects in ASUS desktop and laptop components leading to performance issues and data loss, though settlement details remain limited to preliminary announcements without final resolution as of 2025. Additionally, ongoing investigations into the ASUS ROG Ally handheld gaming device probe potential widespread overheating and battery defects reported by users since its 2023 launch, with law firms assessing viability for collective litigation amid complaints of premature failures within warranty periods. These cases highlight patterns of alleged misrepresentation in product durability, prompting regulatory scrutiny beyond isolated RMA denials.

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