Hubbry Logo
The Emirates GroupThe Emirates GroupMain
Open search
The Emirates Group
Community hub
The Emirates Group
logo
7 pages, 0 posts
0 subscribers
Be the first to start a discussion here.
Be the first to start a discussion here.
The Emirates Group
The Emirates Group
from Wikipedia

The Emirates Group (Arabic: مجموعة الإمارات) is a state-owned Dubai-based international aviation holding company headquartered in Garhoud, Dubai, United Arab Emirates, near Dubai International Airport.[6] The Emirates Group comprises dnata, an aviation services company providing ground handling services at 126 airports, and Emirates Airline, the largest airline in the Middle East. Emirates Airlines flies to over 150 destinations across 6 continents, operating a fleet of over 250 wide-bodied aircraft.[7][8]: 181  The airline has 170 aircraft on order worth US$58 billion.[9] The Emirates Group has a turnover of approximately US$28.3 billion and employs over 105,000 employees across all its business units and associated firms, making it one of the biggest employers in the Middle East.[10] The company is wholly owned by the Government of Dubai directly under the Investment Corporation of Dubai and as part of Dubai Inc.[11]

Key Information

Head office

[edit]

The airline's head office is in the Emirates Group building in Al-Garhoud, Dubai.[6][12] The building is located on Airport Road, across from the site of the Emirates Engineering Centre built in 2007. A tunnel connects the building to Dubai International Airport. Construction of the building cost AED 700 million (US$191 million).[13] Construction began in 2004[14] and was scheduled to end in 2007.[13] Emirates self-financed the construction.[14] Over 6,000 employees work in the building.[12] Previously the airline's head office was the Airline Centre along the clock tower Roundabout in Dubai.[15][16]

History

[edit]

Origins

[edit]

As the British pulled out of Dubai in the late 1950s, Sheikh Saeed bin Maktoum al Maktoum decreed an open seas, open skies, and open trade policy, to develop the country. He also required all government agencies to make a profit. The country was aiming to eliminate its dependence on its finite oil reserves within 50 years.

The Dubai National Air Transport Association (DNATA) was formed in 1959, and by the mid-1980s, it was employing 2,500 employees. It consisted of three business segments: Dnata Airport Operations, Dnata Cargo and Dnata Agencies. In addition to providing support services at Dubai International Airport, the company served as a sales agent for 26 airlines. Dubai had been used as a stopover on routes between Europe and the Far East since the days of Imperial Airways, which landed its flying boats there en route to Australia. The open skies policies kept its airport among the busiest in the Middle East.

During the mid-1980s, Gulf Air began to cut back its services to Dubai. As a result, Emirates was conceived in March 1985 with backing from Dubai's royal family, whose Dubai Royal Air Wing provided two of the airline's first aircraft, used Boeing 727-200/Advs. It was required to operate independently of government subsidies, apart from $10 million in start-up capital. It also leased a new Boeing 737-300 from Pakistan International Airlines which was returned in 1987.[17] Maurice Flanagan was named managing director of the new airline. Formerly of the Royal Air Force, British Airways, and Gulf Air, Flanagan had been seconded to DNATA in 1978 on a two-year assignment as assistant general sales manager. Chairman was Sheikh Ahmed bin Saeed Al Maktoum, nephew of the Ruler of Dubai, became chairman of Department of Civil Aviation and DNATA itself. Tim Clark joined the management team.

Boeing 777-300ER

The first flight of the airline was, Dubai-Karachi on 25 October 1985.[18] The airline leased an Airbus 300B4-200, from Pakistan International Airlines. Bombay and Delhi were the next destinations for the airline. Sheikh Mohammed bin Rashid al Maktoum later gifted two Boeing 727-200s to the airline.

The Emirates Group became profitable within its first nine months. During its first year, the airline carried about 260,000 passengers and 10,000 tons of freight. By 1986, the airline was adding new destinations such as Colombo, Dhaka, Amman, and Cairo to its route network.

In its second year the group posted a loss, but growth continued even as the region was experiencing a downturn a year later. The Gulf War and the laying off of expatriate workers as the main factors. In its second year, competitors had accused Emirates of starting a price war, something the airline's competitors still accuse Emirates of doing. On 3 July 1987, Emirates received its first bought Airbus A310-304, from Toulouse. Within the first 38 months of operating, Emirates was serving 12 destinations.[19]

Emirates Sky Cargo, which operated as a separate entity, carried 25,000 tons of freight in fiscal 1989. Emirates expanded its route network into the Far East in 1990, and expanded its European operations in the summer of 1992. In 1990, the airline purchased three additional Airbus A310-300s from Airbus. The Group also launched Marhaba in December 1991 as a premium meet and greet service for passengers travelling through Dubai International Airport.[20]

Growth

[edit]

By the early 1990s, Emirates had become one of the fastest growing airlines globally. Its annual revenues increased by approximately $100 million, reaching around $500 million in 1993. That year, the airline transported 68,000 tons of cargo and 1.6 million passengers.

The Gulf War had a significant impact on the regional aviation industry. During the final days of the conflict, Emirates was the only airline to continue operations, although its fleet was grounded temporarily in the winter of 1991 during the liberation of Kuwait. Services resumed a few weeks later.

In 1993, Emirates expanded its fleet with the addition of another Airbus A300-600R, bringing the total number of aircraft to nine. The same year, the airline placed an order for seven Boeing 777s, with an option for seven more, in a deal valued at approximately US$645.5 million. At its sixth anniversary, Emirates was transporting about 25,000 passengers weekly to 23 destinations. In 1994, it opened a new terminal at Dubai Airport, constructed at a cost of US$2 million.

Emirates also expanded its international presence through partnerships. In late 1993, it entered into an agreement with US Airways to broaden its service network. Prior to this, it had cooperative arrangements with Cyprus Airways. By 1994, Emirates operated 15 aircraft and served 32 destinations, ranking as the sixth largest airline in the Middle East at that time.

Emirates SkyCargo A310

Emirates took in revenues of $643.4 million in the year ending 30 March 1994. The airline had 4,000 employees and carried two million passengers a year between 34 destinations with a fleet of 18 Airbus aircraft. In spite of the large capital expenditures, the Dubai government had laid out only $50 million since the airline's inception. In October 1995, the Emirates Group launched Mercator an IT company.

A total of 92 air carriers were flying to Dubai Airport and Emirates faced intense competition at its home base. It carried about three million passengers a year to Dubai International Airport in the mid-1990s. Emirates continued to expand during the late 1990s. The growing cargo business accounted for 16 percent of the airline's total revenues. By 1995, it has a fleet flying to 34 locations in the Middle East, Far East and Europe. Emirates also opened its own Flight Training Centre in 1995, and in 2017, its own Flight Training Academy.

In 1997, Emirates was flying a dedicated freighter to Amsterdam, a point not on its network of passenger routes, in cooperation with KLM. It carried about three million passengers during the year. The same year, Emirates made a $2 billion order for 16 Airbus A330-200s, and carried over three million passengers and 150,000 tonnes of cargo. The airline also took delivery of six Boeing 777-200s, giving it new long-haul capabilities.

Emirates opened a, $65 million training center in January 1997. The airline was then able to provide simulator training for its crew members and flight and maintenance personnel. A record group profit of AED 371 million was achieved in 1997–98. Emirates executives planned a slowdown in the airline's growth in the late 1990s to stabilize its expansive route network.

In May 1998, Emirates paid the Government of Sri Lanka $70 million for a 40 percent stake in SriLankan Airlines (formerly known as Air Lanka). As part of the deal, Emirates received a 10-year contract to manage SriLankan.[21] In January 2008, Emirates announced that it would give back management of SriLankan Airlines to the Government of Sri Lanka, effective April 2008.[21][22] Emirates sold its stake in SriLankan Airlines to the Government of Sri Lanka during June 2010.[23][24]

In 1998, the airline opened a $540 million Terminal 2 at Dubai International Airport, increasing its capacity by 26 percent as passenger figures hit 3.7 million, while cargo levels went up to 200,000 tonnes. Galileo Emirates (now known as Emquest), was established to consolidate the distribution of the Galileo Reservation System in the existing markets of the UAE, Oman, Bahrain, Qatar, Pakistan and Sri Lanka.

In 1999, Emirates opened its own hotel – The Al Dossa Desert Resort. Emirates Group's workforce totalled 11,000 that year, and Dnata entered the South-East Asian airport services market with the launch of Dnata Philippines Inc. Emirates SkyCargo also launched a new system called Skychain developed by Mercator, which provided access via the Internet and email to everyone involved in moving a cargo.[25]

Modern history

[edit]

Emirates announced an order in April 2000 as the first launch customer for the Airbus A3XX (later named Airbus A380), the largest civil aircraft ever built. The deal comprised five Airbus A380-800s and two Airbus A380-800F. The deal was confirmed on 4 November 2001 and Emirates announced orders for 15 more A380-800s at the same time. Also announced was an order for 6 Boeing 777s. Emirates justified its order by saying that purchasing the 481- to 656-passenger super jumbo to was to maximize its use of scarce takeoff and landing slots at crowded airports like London Heathrow. In the same year the new Sheikh Rashid Terminal opened, increasing the capacity at Dubai International to 22 million passengers a year. The loyalty program of Emirates, Skywards was also launched. Sheikh Ahmed also announced that Dubai Government is to invest $500–600m in the new Terminal 3 – with a capacity for 20 million passengers a year.

Emirates Airline dominates traffic at Dubai International Airport

Towards the end of 2000, Emirates Airline was planning to start ultra-long-haul service to the East Coast and West Coast of the United States as well as nonstop flights to Australia and Argentina. Traffic continued to grow at a rate of 20 percent in 1999–2000.

In 2001, Emirates SkyCargo Centre opened with a capacity to handle 400,000 tonnes a year. Emirates was also voted airline of the year by research consultancy Skytrax. Emirates took delivery of its 18th Airbus A330-200 and ordered two more, making it the biggest A330 operator in the world. The airline also announced an order worth $15 billion for 15 A380s, eight A340-600s, three A330s and 25 Boeing 777s. A year later, the airline was again named airline of the year by Skytrax. Passenger level on Emirates in the 2001–02 financial year reached 6.3 million passengers, and cargo crossed 400,000 tonnes. The Group also announced a $275 million investment in new hangar complex at the Emirates Engineering Centre. Galileo Emirates was further expanded when the business acquired the distribution rights for Sudan and Tunisia.

In early 2003, the Emirates flight catering was formed out of Emirates Abela Catering Company. Emirates flight catering employed over 5,400 staff. In its first year, the catering company produced over 16 million meals with a daily average of 45,000 meals.[26] In the end of 2003, Emirates ordered 71 aircraft at a cost of $19 billion.

In the financial year ending March 2003, Emirates carried 8.5 million passengers, an increase of 26%, and the airline posted an increase in profits of 94 per cent to Dhs907 million from Dhs468 million from the previous year. Dnata also launched its services in Kuwait.[27]

In 2004, Emirates ordered four Boeing 777-300ERs, with nine options, in a $2.96 billion deal. The SkyCargo fleet is increased with three Airbus A310-300s added to its six Boeing 747s. Emirates also signed a £100 million deal with English Premiership side Arsenal, which included the naming rights to its new stadium for 15 years and shirt sponsorship for eight years, starting from the 2006/07 season. By the end of 2003, Dnata began operations in Kuwait.

In 2005, the Emirates Group workforce totaled 25,000, making it Dubai's largest employer. Passenger traffic also continued to rise with 12.5 million recorded that year. Emirates ordered 42 Boeing 777s in a deal worth $9.7 billion, the largest Boeing 777 order in history at the Dubai Airshow in 2005. In April 2005, Dnata started operations in Saudi Arabia.[28] In June, Dnata bought over Changi International Airport Services, with Temasek Holdings retaining shareholding. In July, Emirates flight catering began operations at its new food point facility – a 10,000 square metre facility capable of producing 30 million meals annually.[29]

In early 2006, Emirates flight catering began operations at its new $120 million catering facility dedicated to service the flights of Emirates Airline. The facility had the capacity of producing over 115,00 meals daily. Also, in 2006, Emirates flight catering opened its linecraft laundering plant. The facility has a total area of 10,500 m2, and a capacity to handle 50 tonnes of laundry and dry cleaning output per day.[30] At the Farnborough Air Show in 2006, Emirates signed an agreement for 10 Boeing 747-8F in a deal worth $3.3 billion, and in 2007 Emirates signs contracts for 120 Airbus A350s, 11 Airbus A380s and 12 Boeing 777-300ERs, worth an estimated $34.9 billion, at the Dubai Air Show. The New Engineering Centre and Engine Test Cell are officially opened and the Emirates Harbour Hotel & Residence and the Marina Hotel open their doors. In September, the group also buys a 49% stake in UK based Alpha Group.[31] Also in 2007, Dnata signed a 15-year joint venture agreement with China West Airport Group to provide airport ground handling services in Xi'an Xianyang International Airport. Dnata will also participate in operations at 10 other airports managed by CWAG. Under the agreement signed, Dnata will hold a 45 per cent stake in Xi'an Dnata Aviation Services Company Limited, with the remaining 55 per cent owned by CWAG. Also, at the end of 2007, Dnata opened offices in Qatar.[32]

In 2008, the Emirates Group moved into its new headquarters in Dubai. Emirates SkyCargo also began operations out of Dubai Cargo Village's new Mega Terminal, with a capacity to handle 1.2 million tonnes annually. In June, Dnata acquired a 19.99 percent stake in its partner Hogg Robinson Group, becoming the largest shareholder in the company.[33] In August Emirates took delivery of three A380s and the first Emirates A380 touched down in New York in August. Emirates also received its 10,000th cabin crew member. In September, Sabre Holdings signed a 10-year agreement with EmQuest to distribute services in Africa. In October the Emirates dedicated Terminal 3 opened with a capacity of over 27 million passengers, the terminal is the largest terminal in the world.

In 2013, EmQuest signed an agreement with Contac Services Inc. to launch the mywurld platform in the Middle East and Africa.[34]

Corporate management

[edit]

The Emirates Group is a subsidiary of the Dubai government investment company, Investment Corporation of Dubai.[35][36][37] The group has recorded a profit every year, except the second, and growth has never fallen below 20% a year. In its first 11 years, it doubled in size every 3.5 years, and has every four years since.[38]

In 2008, Emirates paid dividends worth US$776 million to the Government of Dubai. The government has received Dhs3.1 billion from Emirates since dividends started being paid in 1999 for having provided an initial start-up capital of US$10m and an additional investment of circa US$80m at the time of the airline's inception.[39] The Dubai government is the sole owner of the company. However, it does not put any new money into it, nor does it interfere with running the airline.[38]

Structure and employment

[edit]

Emirates has diversified into related industries and sectors, including airport services, engineering, event organization, catering, and tour operator operations. Emirates has 4 subsidiaries and its parent company has more than 50.[40][41]

On 31 March 2020, at the end of the fiscal year, Emirates airlines employed a total of 59,519 staff of which 21,789 were cabin crew, 4,313 were flight deck crew, 3,316 were in engineering, 12,627 were listed as other, 5,376 employees were at overseas stations and 12,098 were at subsidiary companies.[8]: 72 

Subsidiaries

[edit]

Air transport

[edit]
Emirates Airbus A380 at Heathrow Airport

Emirates Airline

[edit]

Emirates is a subsidiary of The Emirates Group, and a major airline in the Middle East. It is the national airline of Dubai, United Arab Emirates and operates over 1,990 passenger flights per week,[42] from its hub at Dubai International Airport, to over 101 destinations in 61 countries across 6 continents.[43] Emirates Airline was established in 1985 with one Boeing 727 and one Airbus A300. The Emirates fleet is now 10 Boeing 777-200LR, 125 Boeing 777-300ER, and 117 Airbus A380 aircraft.[2]

In the financial year 2008–09 passenger numbers reached 22.7 million, representing an increase of 7.1% over the previous year.[44]

The airline's profits however were down 72% for the 2008/09 fiscal year. Its profit of 1.49bn dirhams ($406m; £255m) for the year to 31 March 2009 compared with a 5.3bn dirham profit for the previous year.[45][46]

Emirates SkyCargo

[edit]
Emirates SkyCargo Boeing 777F

Emirates SkyCargo is a cargo carrier operating from Dubai International Airport. The SkyCargo division operates 13 Boeing 777 Freighters. Emirates SkyCargo also use the cargo capacity of the passenger fleet.

In the 2019-20 fiscal year, Emirates SkyCargo carried 2,389,000 tonnes, a decline of 10.2% compared to the previous year.[8]: 7 

Airport aviation services

[edit]

Dnata

[edit]

Dnata is an aviation services company, comprising Dnata Airport Operations, the largest ground and passenger handling company at Dubai International Airport, Dnata Cargo, responsible for dealing with much of the 1.3 million tonnes of cargo passing through Dubai International Airport, and Dnata Agencies, a Dubai-based travel agency, acting on behalf of a number of major carries, including Aeroflot, Aer Lingus, Airblue, British Airways, Swiss and United Airlines.[2]

Changi International Airport Services

[edit]

Changi International Airport Services (CIAS) offers ground handling services to more than 30 scheduled airlines in Singapore.

Engineering services

[edit]
Emirates Engineering aircraft hangars

Emirates Engineering supports the expansive fleet of Airbus and Boeing aircraft operated by Emirates Airline together with those of thirty other airlines through third party maintenance contracts.

The division can manage and implement all aspects of aircraft engineering support, such as maintenance, safety and logistics. It also has an engine test cell facility. It also occupies the Emirates Engineering Centre which opened in late 2006 on a 136-acre (0.55 km2) site at Dubai International Airport.

Its eleven hangars for heavy and light maintenance, together with a paint hangar, cover an area equivalent to 17 football pitches and have the capacity to meet the service requirements of an Emirates fleet which is growing at the rate one new aircraft every month. Each hangar has an entrance gate 88 metres wide and every bay can accommodate any size of aircraft with an engine thrust of up to 150,000 pounds, including the Airbus A380, which is 73 metres long with an 80-metre wingspan and a tail 24 metres high.

Flight catering

[edit]
Emirates Flight Catering
Emirates flight catering at Dubai International Airport

Emirates Flight Catering Company has over 11,000 employees and provides in-flight catering and support services for airlines at Dubai International Airport.[47] It provides catering for all Emirates flights from Dubai, and also for other airlines operating at the airport. In 2009, Emirates was voted by Skytrax, the fourth best onboard catering in Business Class, and second best catering in Economy Class.[48]

The catering facility servicing the airline's flights has a design capacity of 225,000 meal tray set-ups per day.[47] The company provided over 55 million meals in 2017. The daily average meal uplift was 180,000.[49]

Alpha Flight Services Pty Ltd (Australia)

|section|date=February 2019 Alpha Flight Services is a leading onboard catering operator and has been supplying all Emirates airline flights departing Australia since 2008.

Emirates Group has a 49 per cent interest in the company, which provides in-flight catering at nine airports in Australia, including all major international gateways, serving 16 customer airlines with over seven million meals a year.

IT

[edit]

Mercator was the IT division of the Emirates Group. It was launched in 1995 to serve the business technology requirements of Emirates and Dnata; later on not only provided to the Emirates Group companies, but also to other airlines and businesses.

2014 it was announced that the equity firm Warburg Pincus acquired a majority stake of Mercator and that Dnata would still hold a minority stake.[50]

Mercator merged in 2017 with the Spanish aviation company Accelya and will operate under the latter name. Previous majority shareholder of Mercator, Warburg Pincus, is also the majority shareholder of the new company.[51]

Retail

[edit]
Emirates High Street

Emirates High Street is an online store which stocks over 400 products, such as luxury goods, electronics, and holiday packages. Customers use Skywards Miles, earned by members of Emirates airline's frequent flyer loyalty scheme, to buy products.

Emirates Leisure Retail

Emirates Leisure Retail's core business is establishing, managing and franchising restaurants, cafes, bars and leisure facilities in the GCC.

Emirates Official Store

Emirates Official Store is the official store of Emirates Airlines, which stocks products, such as airplane models, souvenirs, and Emirates themed retail. Customers pay for products in UAE Dirhams, US Dollars, or use Skywards Miles, earned by members of Emirates airline's frequent flyer loyalty scheme, to buy products. It is available online [52] and in 3 outlets across Dubai and Dubai International Airport's Terminal 3.

Sirocco

Sirocco is a joint venture between Emirates and Heineken International which manages the sales and marketing of a range of beverages in the Middle East. It handles brands such as Heineken, Amstel Light, Budweiser, Tiger, Carling and Sol, and – following Heineken's acquisition of Scottish & Newcastle – Bulmers and Strongbow. With a market share of 60% in Dubai, it is the leading operator in the UAE, as well as Oman, Bahrain and Qatar.[citation needed]

Risk management and security

[edit]
Emirates Group Security

Emirates Group Security is an organization that is responsible for security measures throughout the Emirates network. It covers all Dubai passengers and cargo terminal users, company facilities and staff accommodation. Emirates Group Security also investigates theft, document fraud, misappropriation and all breaches of security against the interests of the company and its customers.

Transguard Group

Transguard Group is a security services provider in the Middle East with an annual turnover exceeding AED600 million and more than 38,000 full-time employees. It is also one of the region's largest operators in business support services, facilities management, cash management, security technology, training, events management and airport services.[citation needed] Established in 2001 as a support service provider to the numerous brands operating under the Emirates Group.

Its cash management business operates from the company's headquarters in Dubai's Airport Freezone which also houses the largest cash processing facility in the region, while an additional facility was recently opened in Abu Dhabi.

Tour operator and events management

[edit]
Congress Solutions International

The company is a subsidiary of Emirates providing administrative support, managing data, and coordinating third party suppliers such as venues, catering, and accommodation. It deals with conferences and provides support to delegates, as well as providing leisure and recreational activities for visiting delegates.[53]

CSI has hosted large events such as the Global Travel and Tourism Council, which around 1,300 delegates attended. It also hosted on behalf of the World Economic Forum and the government of Dubai, a summit on the Global Agenda attended by 700 business, government and academia representatives.[citation needed]

Gulf Ventures

Is another tourist company in the United Arab Emirates and Oman.

Arabian Adventures

Arabian Adventures is a destination management company, providing services to different tour operators, incentive houses, meeting organisers, businesses and cruise lines.

Travel

[edit]
Emirates Holidays

Emirates Holidays is the tour operating arm of Emirates.[54] Emirates Holidays top destinations are Dubai, Malaysia, Thailand, the Maldives, Sri Lanka and Mauritius.

EmQuest

EmQuest provides electronic distribution products and services to different firms, connecting suppliers with resellers and giving them a platform to exchange content and trade with one another.

It manages a large network of brands, content and services for tour operators, travel agents, car rental companies, hotels and airlines throughout the Middle East and Africa.

Global Distribution Systems (GDS) are a key line of business and EmQuest works with Sabre Holdings to manage the distribution, sales, service and support of Sabre GDS in the UAE, as well as five African markets, including South Africa, Kenya, Tanzania, Uganda and Zambia. Prior to this, EmQuest was known as Galileo Emirates and distributed products in the UAE, Pakistan, Afghanistan, Sri Lanka, Bahrain, Oman and Qatar.[citation needed]

Air cargo support services

[edit]
Calogi

Calogi is an internet service portal for air cargo businesses.[citation needed]

Cargo Partners

Cargo Partners is the sales and services arm of Dnata Cargo and offers support to more than a quarter of all the airlines operating out of Dubai International Airport.

It manages export sales and local operations on behalf of more than 30 carriers.

Dnata-PWC Airport Logistics LLC

Dnata-PWC Airport Logistics LLC provides cargo transport services for both local and international customers, including Emirates Sky Cargo, British Airways and Singapore Airlines. The joint venture between Dnata and Public Warehousing Corporation Kuwait specialises in road haulage, with both heavy and light trucks that are designed for air cargo.

Freight forwarding and logistics

[edit]
Dnata Logistics

Dnata logistics (previously Freightworks) is an international freight forwarder and logistics provider, located in Dubai (UAE).[citation needed]

SDV-UAE LLC

SDV-UAE LLC is one of the transport providers in the Middle East.[citation needed]

Hotels and resorts

[edit]

As of 1 November 2007, the Emirates Group has launched the first of the Emirates Hotels & Resorts Residences with The Harbour Hotel & Residence. This is a hotel and residential tower located in Dubai Marina. It is the first of six international properties expected to open in 2008.

Loyalty programs

[edit]
Emirates Loyalty Services

Emirates Loyalty Services is a consultancy subsidiary of Emirates' Skywards frequent flyer programme.[citation needed]

Emirates Skywards

Emirates Skywards is a four tier frequent flier program operated by Emirates. It is used by over 8.4 million customers.[55] The three main tiers are Blue; Silver, which requires 25,000 tier miles for entry; and Gold, which requires 50,000 tier miles. There is a fourth tier named Platinum and requires 150,000 tier miles. There is an additional membership known as Invitation Only or "IO" where you must be invited to this small group of members.[56] The benefits provided are over and above the Platinum benefits.

Training

[edit]
Emirates Aviation University

The Aviation University located in Al Garhoud, and in Academic City is an education and training facility for the airline industry. The college opened in 1991, and was transitioned to a university in April 2014.[57] The newer campus that is located in Academic City opened in January 2015. It offers professional academic and vocational training programmes. More than 1700 aerospace engineers and technicians and 2000 air traffic controllers have graduated from the college, while the number of full-time students has increased from 300 to 1100 between the years 2004 and 2009.[citation needed]

Emirates CAE Flight Training

Emirates-CAE Flight Training provides aviation-related courses for commercial carriers in the Middle East, Europe, Africa and Asia, primarily aimed at flight deck crew and airline maintenance personnel. The joint venture between Emirates Group and CAE Inc of Canada is located in the Emirates Aviation University campus, near Dubai International Airport. Emirates Aviation University now has a second campus in Academic City, DubaiLand.

ECFT, as the joint venture is known, is the first facility of its kind in the Middle East to be qualified to both Joint Aviation Authorities (JAA) and Federal Aviation Administration (FAA) standards.[citation needed] The 14-bay centre houses 10 full-flight simulators: two Airbus A320/ACJs, an Airbus A330/340, a Boeing 777, two Boeing 737 NG/BBJs, a Gulfstream IV and a Gulfstream V/550, a Hawker 800/800XP and a Bell 412 helicopter simulator.[citation needed]

Key people

[edit]

Shareholdings

[edit]

The Emirates Group holds a 68.7% stake in Dubai-based Maritime and Mercantile International (MMI),[58] formerly Gray Mackenzie. The company was founded in Basra, Iraq as Gray Paul & Co. and opened in Dubai in 1916 as Gray Mackenzie & Co. The company was renamed Maritime & Mercantile International in 1983 and became a subsidiary of the Emirates Group in 2000.[59]

Emirates also holds a 34.4% equity stake in Oman United Agencies and a 54.7% equity stake in Emirates Flight Catering. Emirates Flight Catering is the sole provider of airline and airport catering services at Dubai International Airport.

Dnata owns 50% equity stakes in Dubai Express, Gerry's Dnata (Pvt.) Ltd. and Dnata Arabian Airport Services Co. Ltd, 49% equity stake in Safiran Dnata Airport Services PJSC, 40% stake in Emirates Loyalty Company and a 20% stake in Guangzhou Baiyun International Airport Ground Handling Services Co. Ltd.[2]

See also

[edit]

References

[edit]
Revisions and contributorsEdit on WikipediaRead on Wikipedia
from Grokipedia
The Emirates Group is a state-owned Dubai-based international aviation holding company that encompasses the Emirates airline, dnata air services, and numerous subsidiaries in travel, logistics, hospitality, and related sectors, operating as a global conglomerate with a workforce of 121,223 employees from over 180 nationalities across 85 countries. Established through the growth of its core entities—dnata, founded in 1959 as Dubai's first air services provider offering ground handling and travel services, and Emirates, launched in 1985 as a regional carrier with initial flights to Pakistan and India—the Group has evolved into one of the world's largest aviation enterprises, wholly owned by the Investment Corporation of Dubai and headquartered at Dubai International Airport. Under the leadership of Chairman and Chief Executive HH Sheikh Ahmed bin Saeed Al Maktoum, the Group emphasizes ethical governance, sustainability, and innovation, with key subsidiaries including Emirates SkyCargo for freight operations, Emirates Holidays for tour packages, and Transguard Group for security services. The Group's flagship airline, Emirates, operates a fleet of 260 modern aircraft, serving 148 destinations in 80 countries and territories from its hub in Dubai, while dnata provides ground handling, catering, and travel management in 174 cities across 35 countries on six continents, supporting over 120 airlines and facilitating the world's largest air logistics hub at Dubai International. In the fiscal year 2024–25, the Emirates Group achieved record financial performance, generating revenue of AED 145.4 billion (US39.6billion)andaprofitofAED20.5billion(US 39.6 billion) and a profit of AED 20.5 billion (US 5.6 billion), driven by post-pandemic recovery, fleet expansion with 314 aircraft on order, and contributions to Dubai's economy amounting to AED 75 billion, or nearly 15% of its GDP. Notable initiatives include the first airline certification as an Autism Certified Airline™, investments in sustainable aviation fuel totaling 7,519 tonnes, and humanitarian efforts through 27 missions via the Emirates Airline Foundation, underscoring its role in global connectivity and community impact.

Overview

Company profile

The Emirates Group was established in 1985 as a holding company by the Government of Dubai to oversee and manage its aviation-related assets, including the newly launched Emirates airline and existing operations like dnata. This initiative stemmed from Dubai's ambition to develop its own aviation capabilities amid regional challenges, starting with limited resources and a focus on self-sustainability under an open-skies policy. Today, the Emirates Group operates as a state-owned entity wholly owned by the Investment Corporation of Dubai (ICD), the principal investment arm of the Dubai government. Its activities span a broad spectrum of industries, including aviation, travel services, logistics, and hospitality, with Emirates airline as its flagship subsidiary and dnata providing integrated air services. The group employs 121,223 people worldwide as of the fiscal year ended March 31, 2025, making it one of the largest employers in the region. Headquartered in Dubai, United Arab Emirates, it serves 148 destinations across 80 countries through its airline operations, facilitating global connectivity from Dubai International Airport. Beyond core air transport, the group has diversified into ground handling, engineering, catering, information technology, security, and tourism sectors, enhancing operational efficiency and revenue streams. As a of Dubai's , the Emirates Group significantly bolsters the emirate's status as a hub by driving , , and ; in 2023, it contributed AED 75 billion to Dubai's , nearly 15% of its GDP, while the broader sector supported 631,000 jobs and AED 137 billion in economic output.

Headquarters

The Emirates Group is headquartered in the Garhoud district of , , at coordinates 25°14′29″N 55°22′09″E, immediately adjacent to (DXB). This prime location on Airport Road ensures high accessibility, with direct connections via the Dubai Metro's Emirates station and proximity to major highways, enabling efficient staff commuting and operational coordination with airport activities. Construction of the building commenced in November 2004 at a cost of AED 700 million (approximately $191 million), with substantial completion by mid-2007 and full occupancy in 2008. The multi-story structure, designed by iDEA&Associates, was engineered to accommodate over 6,000 employees across administrative functions, spanning a footprint that supports the group's centralized decision-making. The facility houses key administrative offices, advanced IT systems, and , the latter of which are planned to be co-located starting mid-2026 in the world's largest solar-powered within the Solar Park for enhanced energy efficiency. Its integration with DXB operations streamlines , allowing real-time oversight of flights, , and supply chains. Sustainability features include energy-efficient lighting and measures, aligning with the group's broader environmental goals, such as adoption in adjacent facilities like the Engine Maintenance Centre. Expansion efforts include a planned AED 3.5 billion ($950 million) complex at Dubai World Central (DWC), set to commence construction in and become operational in the late , housing specialized and IT teams to bolster capacity amid growth. As a prominent architectural visible from the airport, the symbolizes Dubai's ascent as a hub, reflecting the emirate's innovative spirit and economic diversification ambitions.

History

Origins

In the early 1980s, experienced rapid economic expansion driven by trade, oil revenues, and emerging tourism, but its air connectivity was hampered when , the primary regional carrier jointly owned by , , , and , began scaling back services to the emirate. Fearing that reduced flights would stifle growth, 's leadership, including Sheikh Rashid bin Saeed Al Maktoum, explored options such as acquiring a stake in but ultimately opted for independence by creating a new to ensure reliable international links. This government intervention laid the groundwork for what would become the flagship of the Emirates Group. Emirates Airline, the core of the Emirates Group, was officially launched in March 1985 with an initial capital injection of US$10 million (equivalent to approximately AED 36.7 million at the time) from the Dubai government, under the directive of Sheikh Mohammed bin Rashid Al Maktoum, then Dubai's Minister of Defense. The venture was tasked to aviation executive Maurice Flanagan, who assembled a small team to prepare for operations within months, emphasizing an open-skies policy without subsidies or . The airline began with two wet-leased aircraft—a Boeing 737-200 and an Airbus A300B4—sourced from , reflecting the constrained resources available at startup. The inaugural flight, EK600, departed for , , on 25 October 1985, carrying 103 passengers and marking the 's entry into the global market just weeks after formal preparations concluded. This early decision to prioritize the as the group's flagship enabled immediate revenue generation through passenger and cargo services to key regional hubs like , while plans for diversification into essential support functions—such as in-flight and —were initiated to build self-sufficiency amid limited external . These foundational steps were heavily reliant on government endorsement and funding from Sheikh , who envisioned the airline as a driver of Dubai's international stature despite the challenges of operating with minimal assets and no established network.

Growth

Following its establishment, the Emirates Group entered a phase of rapid expansion in the , driven by strategic fleet acquisitions and route network growth. By the end of the decade, the airline's fleet had grown to 32 , up from just a handful at the start of the period, enabling service to 50 destinations worldwide. This included key expansions into , such as flights to and in the early , and further into with routes to cities like and . In 2000, Emirates became the launch customer for the , signing a for seven with options for five more, positioning the group for future long-haul capacity increases. Infrastructure support came with the opening of Terminal 2 at in 1998, which added two million passengers annually to the airport's capacity. The 2000s marked an acceleration in scale, coinciding with expansions at that facilitated higher volumes. The Sheikh Rashid Terminal opened in 2000, boosting the airport's annual capacity to 22 million passengers and allowing Emirates to carry 4.7 million that year on its growing fleet. Passenger numbers continued to surge, exceeding 20 million annually by 2008, with the reporting 22.7 million passengers in the 2008-09 financial year amid a global economic downturn. This growth was underpinned by major orders, including 42 777s in valued at $9.7 billion, the largest such deal at the time, which solidified Emirates as the world's biggest 777 operator. The decade also saw the completion of Terminal 3 in 2008, a dedicated facility for Emirates that initially handled 43 million passengers per year and featured specialized concourses for the A380 fleet. Subsidiary developments further diversified and supported the group's expansion. dnata, the aviation services arm, pursued international growth through acquisitions, such as the 2004 acquisition of a majority stake in International Airport Services in , enhancing its ground handling presence across . Emirates formalized its dedicated freighter operations in 2005, leveraging the Dubai Cargo Village's Mega Terminal to handle up to 1.2 million tonnes annually and expanding routes to key markets like and . Engineering capabilities advanced with a $275 million in 2003 for a new hangar complex at the Emirates Engineering Centre, enabling in-house maintenance for the expanding wide-body fleet and reducing reliance on external providers. Strategic partnerships emphasized flexibility over full alliances, preserving the group's independence. Emirates pursued bilateral codeshares, such as the 2013 agreement with that provided access to over 60 Australian destinations while allowing mutual network integration without joining a global like or —a deliberate choice reaffirmed after brief 2000 considerations. This approach enabled targeted expansions, including codeshares with airlines like for and select routes, supporting without alliance constraints. Infrastructure investments complemented these efforts, with the 2007 opening of a $120 million facility at International to serve the rising passenger volumes and maintain service standards.

Modern history

In the mid-2010s, the Emirates Group accelerated its fleet modernization efforts, taking delivery of more than 100 aircraft between 2010 and 2019, which solidified its position as the world's largest operator of the superjumbo and enhanced its capacity for long-haul routes. The airline also placed landmark orders for the more fuel-efficient ; in 2014, Emirates placed a firm order for 50 -900 aircraft. This order was confirmed in 2019, with deliveries beginning in late 2024. Emirates received its first A350-900 in November 2024, with the aircraft entering service in early 2025. Complementing these expansions, the group pursued early sustainability initiatives, such as biofuel trials and fuel efficiency programs highlighted in its 2010-2011 environmental report, which emphasized the A380's low fuel burn of 3.1 liters per passenger per 100 km. The from 2020 to 2022 posed unprecedented challenges, forcing the grounding of nearly the entire fleet by March 2020 and reducing passenger capacity to around 10% of pre-crisis levels amid global travel restrictions. The provided substantial support, injecting a total of AED 15 billion (US$ 4.1 billion) in aid, including cash infusions and bond issuances, to sustain operations and liquidity during the crisis. Post-pandemic recovery gained momentum, with Emirates resuming flights to over 140 destinations by 2023 and achieving near pre-crisis capacity levels of 57.7 billion available tonne kilometers. The group contributed to global recovery through its pavilion at (held October 2021 to March 2022), which showcased innovations in under themes of mobility, opportunity, and sustainability, attracting millions of visitors via its extensive network. Recent developments in 2024 and 2025 highlighted continued adaptation and expansion. In May 2025, Emirates opened its first experiential Travel Store in , , featuring an A380 lounge simulation, AI-powered selfie mirrors, and self-service kiosks to enhance in . Meanwhile, in September 2025, launched a strategic review of its leisure travel brands, including , Netflights, Travelbag, and Travel Republic. By November 2025, it confirmed plans to close the B2C operations of Travel Republic and Netflights, while exploring options for the others. The group advanced AI integration in operations, leveraging for and efficiency, as demonstrated at the 2024 Aviation Future Week. Looking forward, the Emirates Group plans a full operational shift to Dubai World Central (Al Maktoum International) Airport by 2034, transitioning from Dubai International to support projected growth with five runways and capacity for 260 million passengers annually. Aligned with the UAE's Net Zero 2050 , the group committed to net-zero carbon emissions by 2050, investing in sustainable aviation fuels—including 100% SAF demonstration flights in 2023—and efficiency measures to reduce environmental impact.

Governance and ownership

Corporate structure and management

The Emirates Group operates as a holding company under the centralized oversight of the Investment Corporation of Dubai (ICD), the principal investment arm of the Dubai government, which ensures alignment with broader economic objectives while allowing semi-autonomous operations for its subsidiaries. Subsidiaries such as Emirates Airline and dnata report directly to the Group CEO, enabling coordinated strategic direction across aviation and services sectors without rigid micromanagement. The Group's governance is led by an executive management team chaired by His Highness bin Saeed Al Maktoum, who serves as Chairman and Chief Executive, comprising six members drawn from government officials and industry experts to provide diverse oversight. This structure emphasizes a flat at the top level, supported by cross-functional committees for areas like , , and fleet strategy, fostering integrated decision-making. Key functional divisions include aviation (encompassing Emirates Airline operations), group services (covering IT, HR, finance, and legal), and airport services (via dnata), each headed by divisional presidents or chief officers who manage day-to-day activities. For instance, the Chief Financial and Group Services Officer oversees finance, HR, and IT, while the President of Emirates Airline directs commercial and operational functions, all reporting to the Group CEO for cohesion. Decision-making processes prioritize agility through a defined organizational framework that delineates roles and accountabilities, with annual strategy reviews conducted to align initiatives with Dubai's economic diversification goals, such as enhancing global connectivity and . These reviews incorporate input from executive committees and internal audits to ensure responsive adaptations to market dynamics. The Group maintains strict compliance with UAE federal and local regulations, including measures outlined in its Business Code of Conduct, which mandates ethical standards for all operations and suppliers. Additionally, it adheres to ESG reporting standards through its Sustainability Statement, integrating environmental, social, and governance principles into core policies, with independent internal audits enforcing transparency and .

Key people

His Highness Sheikh Ahmed bin Saeed Al Maktoum serves as Chairman and Chief Executive of the Emirates Airline and Group, a position he has held since the airline's inception in 1985. Appointed President of the Dubai Department of Civil Aviation that same year, he played a pivotal role in shaping Dubai's aviation policies, including the establishment of key infrastructure like Dubai International Airport and the regulatory framework that positioned Dubai as a global aviation hub. Under his leadership, the Group has expanded from two leased aircraft to a fleet serving over 130 destinations, while also overseeing dnata's growth into a multinational airport services provider. As a member of Dubai's ruling Al Maktoum family, his strategic oversight integrates the Group's operations with broader emirate-level initiatives in aviation and economic diversification. Sir Tim Clark has been President of Emirates Airline since 2003, contributing to its transformation into one of the world's largest airlines by international passenger traffic. Joining Emirates in 1985 shortly after its founding, Clark has driven global network expansion, fleet modernization—including landmark orders for wide-body aircraft—and innovations in passenger experience, such as the introduction of premium economy cabins. His tenure has emphasized sustainable growth and resilience, navigating challenges like the COVID-19 pandemic through capacity adjustments and strategic investments. Adnan Kazim, an Emirati national, holds the role of Deputy President and Chief Commercial Officer, overseeing commercial strategy, sales, and marketing for Emirates Airline since his promotion in 2024. Joining in 1992 as a management trainee, he has led commercial operations across key regions, including the Americas and Europe, and spearheaded initiatives like digital transformation in customer engagement and partnerships with global carriers. In September 2025, under his leadership, Emirates strengthened its commercial team with five senior appointments to support network growth. Notable achievements include driving revenue growth through targeted market expansions and sustainability-focused programs, such as sustainable aviation fuel adoption. Adel Ahmad Al Redha, also an Emirati, serves as Deputy President and Chief Operations Officer, managing engineering, flight operations, and IT for Emirates Airline. With a career at Emirates spanning over two decades, starting in engineering, Al Redha has advanced technological integrations, including AI-driven predictive maintenance and cabin innovations, enhancing operational efficiency and safety standards. Steve Allen is the Chief Executive Officer of dnata, the Group's airport services division, appointed in 2015 and leading its expansion to 84 countries. Under his guidance, dnata has strengthened its ground handling, cargo, and catering operations, achieving significant growth in cargo volumes—up 16% in 2024—and forging partnerships at major hubs worldwide. The Emirates Group's leadership reflects a commitment to aligned with UAE's Emiratization policies, prioritizing the development and promotion of Emirati nationals into senior roles to ensure long-term continuity and localization. This approach is evident in the appointments of executives like Kazim and Al Redha as deputy presidents, positioning them as potential successors to key positions amid the Group's ongoing global expansion.

Shareholdings

The Emirates Group is wholly owned by the Investment Corporation of Dubai (ICD), the principal investment arm of the Government of Dubai. This sovereign wealth entity holds 100% of the shares in the group's core operations, including Emirates Airline, dnata, and Emirates SkyCargo. As a fully state-owned enterprise, the Emirates Group is not publicly listed on any stock exchange, allowing it to operate without external shareholder pressures. Profits generated by the group are largely reinvested into expansion and infrastructure, with periodic dividends paid to ICD as the sole owner; for instance, in 2024-25, a dividend of AED 6.0 billion was declared. Ownership of the Emirates Group was originally under the Dubai Government's Department of Civil but was formally transferred to ICD on 29 December 2008 via a issued by Sheikh Mohammed bin Rashid Al Maktoum. This restructuring centralized control under ICD, which was established in 2006 to manage key investments. Prior to the transfer, the group functioned directly as a entity focused on and related services. The core entities maintain no minority shareholder interests, ensuring unified decision-making aligned with long-term strategic goals. However, through its subsidiaries, the group participates in joint ventures, such as dnata's full ownership of former Alpha Airports Group operations in for and lounges since acquiring the company in 2010. This structure supports international expansion while preserving full control at the parent level. The state-owned model facilitates close alignment with UAE national interests, including economic diversification and global connectivity, without the influence of external shareholder activism or quarterly market demands.

Employment and training

Workforce

As of the 2024-25 financial year, the Emirates Group employed a total of 121,223 people worldwide, marking a 9.4% increase from the previous year and representing the largest workforce in its history. By September 2025, this had grown to 124,927 employees. This expansion was driven by ongoing recruitment across its core businesses, with approximately 54,619 staff in Emirates airline and 51,758 in dnata services. A significant portion—over 60%—of the workforce is engaged in aviation and ground services roles, including cabin crew (34% of Emirates staff), flight deck operations (6%), engineering (10%), and dnata's airport operations (71%). The Group's workforce is highly diverse, comprising over 180 nationalities, which underscores its spanning more than 40 countries through subsidiaries like in 35 countries and Emirates serving 80. Geographically, about 70% of employees are based in Dubai and the UAE, with 71% of Emirates staff and 29% of personnel located there, while the remainder supports international operations in 174 cities. In terms of demographics, women constitute 50.1% of Emirates' workforce and over 50% in non-operational roles across the Group, with 34.9% in positions at Emirates. The Group actively pursues Emiratization targets, aiming for over 10% UAE nationals in line with national goals to reach 10% private sector employment by 2026, with UAE nationals holding 45% of executive management roles at Emirates and comprising a growing share through initiatives that added over 1,200 new Emirati hires in recent years. Labor practices at the Emirates Group operate in a union-free environment typical of UAE firms, emphasizing direct and competitive compensation. Salaries are tax-free and supplemented by comprehensive benefits, including profit-sharing equivalent to 40% of basic salary, free shared accommodation and transport for cabin crew, , contributions, and concessional travel privileges. These packages support and well-being, with total employee costs rising 17% to AED 19,015 million in 2024-25 to fund expansions and enhancements. Despite these strengths, the Group faces challenges such as elevated turnover in seasonal and contract-based roles like cabin crew, with Emirates recording 3,975 leavers in 2024-25—a 19% increase year-over-year—amid competitive global labor markets. Post-COVID recovery efforts included rehiring over 10,300 staff in the UAE alone, encompassing more than 5,000 cabin crew and 500 pilots, as part of broader that added over 8,800 new positions in 2024-25 to restore and expand operations. In July 2025, the Group announced plans to hire 17,300 additional staff across 350 roles for the 2025-26 financial year to support further expansion.

Training initiatives

The Emirates Group invests significantly in employee development through its dedicated educational arm, Emirates Aviation University (EAU), established in 2010 with roots tracing back to the Dubai Aviation College founded in 1991. EAU offers a range of undergraduate and postgraduate degrees in aeronautical engineering, aviation management, business management, aviation safety, and security studies, alongside professional training courses in areas such as flight operations and airport ground handling. Since its inception, the university has graduated over 26,000 students, with 288 emerging aviation professionals receiving degrees in early 2025 alone, including 100 postgraduates and 188 undergraduates, many sponsored by Emirates. Complementing EAU, the Group operates specialized in-house academies to build operational expertise. The Emirates Cabin Crew Training Centre, featuring state-of-the-art facilities, delivers intensive seven-and-a-half-week programs focused on , service, and emergency procedures, supporting an annual intake of approximately 5,000 new recruits to expand the airline's global network. The Emirates Flight Training , equipped with a modern fleet including 32 such as Cirrus SR22s, Diamond DA42NGs, and Embraer Phenom 100EVs, along with advanced simulators, provides pilot training using cutting-edge technology to prepare cadets for roles. Safety and compliance form the cornerstone of the Group's training framework, with programs aligned to (IATA) standards and delivered through accredited centers like the Emirates Aviation Academy. Recurrent training, including safety and emergency procedures (SEP), is mandated annually for the entire operational workforce, ensuring adherence to global aviation regulations and fostering a culture of continuous improvement. To promote diversity, the Group offers targeted initiatives such as scholarships for UAE nationals through EAU and programs that support Emirati women in leadership tracks within and sectors, where women comprise nearly 40% of the UAE National workforce and over 50% in managerial roles. In recent years, the Group has expanded its training capabilities with innovative technologies, including the introduction of the virtual reality platform in 2023, which enables immersive, interactive simulations for cabin crew SEP training, enhancing efficiency and scenario-based learning across its 23,000-strong team.

Air transport

Emirates Airline

Emirates Airline, the flagship carrier of The Emirates Group, operates as a global full-service airline with a hub-and-spoke network centered at (DXB). This model facilitates efficient connectivity across its extensive route system, enabling seamless transfers for passengers traveling between , , , the , and . As of , the airline schedules more than 3,600 flights per week to over 140 destinations in more than 80 countries and territories, supporting high-volume international travel from its Middle Eastern base. Emirates has secured takeoff and landing slots at Berlin Brandenburg Airport (BER) for a proposed nonstop service from Dubai International Airport (DXB) to Berlin, planned to commence in December 2026 pending regulatory approval from German authorities. The route would be operated using Boeing 777 aircraft and follows long-standing efforts by the airline to serve Berlin, Germany's largest city. The airline's fleet comprises over 260 wide-body aircraft, predominantly Boeing 777 variants and A380s, with an average age of approximately 10.7 years, reflecting a commitment to modern, efficient operations. This all-wide-body configuration allows Emirates to specialize in long-haul routes, maximizing capacity and range without narrow-body aircraft for short sectors. In recent years, the airline has introduced A350-900s to its fleet, with 13 deliveries as of November 2025, enhancing fuel efficiency and passenger comfort on extended flights. Recent deployments include the A350 on routes such as Dubai-Hangzhou starting November 2025. Emirates is reportedly considering an order for at least 30 A350-1000s, potentially finalizing at the 2025. Emirates offers a range of cabin classes, including the introduction of Premium Economy in 2022, which provides enhanced seating with more legroom, priority boarding, and upgraded dining options on select routes. Its system, known as , delivers up to 6,500 channels of on-demand movies, TV shows, music, and games across multiple languages, setting a benchmark for passenger amenities. In November 2025, Emirates began deploying Starlink satellite internet for in-flight Wi-Fi, with the first commercial passenger flight on a Boeing 777 aircraft on November 23, offering free high-speed connectivity. These services contribute to the airline's reputation for premium experiences on long-haul journeys. As the primary revenue driver for The Emirates Group, Emirates Airline accounts for over 80% of the conglomerate's income, generating AED 65.6 billion in the first half of 2025-26 alone. The carrier supports sustainability initiatives through fleet modernization, including A350 deployments that reduce fuel consumption by up to 25% compared to older models, and investments in sustainable aviation fuel research via a US$200 million fund. In recognition of its service excellence, Emirates ranked fourth in the Skytrax World's Top 100 Airlines for 2025 and earned multiple accolades in 2024, including Best Airline in the Middle East.

Emirates SkyCargo

, the dedicated air freight arm of The Emirates Group, manages global logistics and freight operations, connecting over 140 destinations across six continents from its primary hub at (DXB) and secondary operations at (DWC). In 2025, it conducts more than 44 weekly dedicated freighter flights and 13 charter services, supplemented by belly cargo on passenger , enabling a weekly capacity exceeding 21,000 tonnes on key regional corridors. In January 2025, announced a 15% increase in cargo capacity for the year. The division's annual throughput capacity supports the handling of over 2 million tonnes of cargo, with actual volumes reaching 2.3 million tonnes in the 2024-2025, reflecting a 7% year-on-year increase driven by fleet expansions and demand recovery. This operational scale positions as a vital link in international supply chains, particularly for time-sensitive goods. The fleet consists of 15 owned Boeing 777F freighters as of November 2025, each capable of carrying up to 107,000 kg of , augmented by two wet-leased freighters for additional flexibility. Following orders for five more Boeing 777Fs in 2024, with deliveries commencing in mid-2025, the fleet will expand to 21 units by the end of 2026, enhancing main-deck capacity amid rising global trade volumes. Belly-hold on the Emirates passenger fleet contributes approximately 50% of total capacity, allowing seamless integration of freight with services for optimized network efficiency. Emirates SkyCargo prioritizes high-value trade lanes, including Europe-Asia corridors that facilitate and shipments, as well as perishables from such as fresh produce and flowers, uplifting over 450 tonnes weekly of temperature-controlled goods. Post-2020 e-commerce surge has boosted volumes in consumer goods and deliveries, with expansions like new freighter routes to and underscoring growth in . These routes leverage Dubai's strategic location for rapid , typically within five hours between DXB and DWC. In November 2025, it upgraded its road fleet with 40 Euro 6-compliant trucks, anticipating a 17% reduction in annual CO2 emissions. Innovations include specialized pharma handling through Emirates SkyPharma, certified under EU Good Distribution Practice (GDP) guidelines for temperature-sensitive medicinal products, ensuring compliance with global standards for human-use pharmaceuticals. In 2024, the division enhanced its infrastructure with advanced automation at Emirates SkyCentral, a 185,000 m² dual-hub facility capable of processing 2.5 million tonnes annually, incorporating automated systems to streamline sorting and reduce handling times for diverse cargo types. Emirates SkyCargo ranks among the top five global air cargo carriers by freight volume, transporting 12.35 billion cargo tonne-kilometres in 2024 and maintaining strong performance into 2025 through network expansions and capacity investments.

Airport services

dnata

dnata, a core of The Emirates Group, operates as one of the world's largest combined air services providers, specializing in ground handling and operations. Founded in 1959 as the Dubai National Air Travel Agency to support the nascent sector in , it initially focused on ground handling and cargo services before expanding into travel management by 1973. The company underwent significant international growth in the post-2000s era, entering markets such as in 2005, in 2007, and acquiring key entities like Group in 2010 and in 2016, which propelled its global footprint. Today, dnata serves more than 174 airports across 35 countries on six continents, handling approximately 794,000 aircraft turnarounds annually. Its ground handling services encompass passenger processing, baggage handling, ramp operations, load control, and aircraft appearance, delivered to 347 airline customers, including Emirates Airline, ensuring efficient turnarounds and compliance with international standards. Employing over 51,000 people worldwide as of March 2025, prioritizes as a foundational , targeting zero accidents through comprehensive , , and environment (HSE) systems, regular IATA Safety Audit certifications, and ongoing training programs. This workforce supports operations at major hubs, fostering a where drives both cultural change and operational excellence. In 2025, advanced its technological capabilities by trialing autonomous vehicles for baggage handling, deploying six electric autonomous tractors at Dubai World Central Airport to tow baggage containers, streamline transport, and mitigate human-related safety risks while boosting productivity. The company also derives revenue from non- activities, including premium services like airport lounges and retail concessions, which complement its core aviation offerings and contributed to its record financial performance in 2024-25.

Changi International Airport Services

Changi International Airport Services (CIAS), now operating as Singapore, was incorporated in December 1977 as a to provide ground handling at the newly developed . The original partners included with a majority stake and minority shareholders such as , Globe Ground, , and . In October 2004, , the airport services arm of the Emirates Group, acquired an 78.4% stake from for approximately S$140 million, marking a significant expansion for the Dubai-based company into . By 2005, had secured the remaining shares, establishing CIAS as a wholly-owned subsidiary and rebranding it under the umbrella in 2011. dnata Singapore specializes in comprehensive ground handling for over 50 airlines operating at , handling over 20,000 flights annually across Terminals 1, 2, 3, and 4. With a of 1,500 professionals, the operations emphasize premium services, including ramp handling, processing, and baggage management tailored to high-end carriers. The focus on efficiency and has earned dnata recognition for reliability, supporting the airport's role as a global transit hub. In parallel, its cargo division handles over 250,000 tonnes annually through dedicated facilities like the dnata Cargo Centre at 45 Airport Cargo Road, integrating directly with for seamless freight operations, including specialized handling for perishables and pharmaceuticals. Key facilities underscore dnata Singapore's commitment to premium aviation support. The company operates multiple airport lounges, including the dnata Skyview Lounge in Terminal 3 and the Terminal 1 lounge spanning 860 square meters with seating for over 200 passengers, featuring dedicated dining areas, showers, and Singapore-inspired . These lounges cater to and first-class travelers, enhancing the passenger journey with quiet zones and high-speed connectivity. Cargo infrastructure includes temperature-controlled storage and automated build-up stations, ensuring compliance with international standards while facilitating Emirates SkyCargo's regional network. Looking ahead, dnata Singapore is poised for growth with Changi Airport's Terminal 5 development, set to open in the mid-2030s and add capacity for 50 million additional passengers annually, where dnata plans to extend its ground and cargo services. Technological advancements are central to this expansion, including the adoption of biometric systems for faster immigration and passenger verification across terminals, as well as AI-driven tools like Cargo Eye for real-time shipment tracking and Assemble for automated cargo assembly. These integrations position dnata at the forefront of smart airport operations. Strategically, dnata Singapore provides the Emirates Group with a vital Asia-Pacific base, diversifying its global portfolio beyond the Middle East and leveraging Changi's connectivity to support Emirates Airline and SkyCargo's regional expansion.

Support services

Engineering

Emirates Engineering provides comprehensive maintenance, repair, and overhaul (MRO) services primarily for the Emirates Group's aircraft fleet, operating from advanced facilities in . The division's primary base is a 400,000 complex at (DXB), featuring 12 s that rank among the largest free-spanned structures in the , enabling 24/7 operations and the simultaneous maintenance of multiple , including up to Airbus A380-sized models. In addition, a new US$950 million engineering facility under construction at Dubai World Central (DWC) will expand capacity, with Phase 1 delivering eight maintenance s and one dedicated paint , all designed to accommodate commercial aircraft up to Code F standards. The services encompass full-spectrum MRO for the Emirates fleet of over 260 wide-body aircraft, including base and line maintenance, engine overhauls, airframe checks, and landing gear replacements. Emirates Engineering also extends these capabilities to third-party clients, supporting maintenance for 30 other airlines through contracts such as the 2018 agreement to strip and repaint eight Qantas A380s. Component repair services are handled in-house at the Emirates Engine Maintenance Centre, which has an annual throughput capacity of 250 to 300 turbofan engines, including models like the GE90 and GP7200. Key capabilities include in-house aircraft painting in dedicated facilities and system upgrades, supported by a technical services team managing electrical generation, distribution, lighting, and information systems. The division holds GCAA V approval for overall operations, EASA Part 21 design organization approval (EASA.21J.103), and specific FAA certification for its engine test cell, ensuring compliance with international standards for and testing. In terms of innovations, Emirates Engineering adopted Airbus's Skywise Fleet Performance+ and Core X3 platforms in February 2025 for on its A380 and A350 fleets, leveraging to forecast issues, optimize schedules, and minimize unscheduled downtime. This digital initiative builds on ongoing investments, such as a $5 billion retrofit program that has completed upgrades on 49 aircraft as of March 2025, enhancing overall fleet reliability. The division employs approximately 6,665 staff in the UAE, contributing to the Emirates Group's total workforce of 121,223 as of 2025, and conducts extensive maintenance activities, including major 3C-checks to support the airline's global operations.

Flight catering

Emirates Flight Catering operates the world's largest in-flight catering facility at Dubai International Airport (DXB), a key component of The Emirates Group's support services that supplies meals to Emirates Airline and over 100 other international carriers. The facility handles the preparation and delivery of approximately 227,000 meals per day on average, supporting around 445 flights daily and serving a diverse global passenger base. This operation ensures seamless integration with airline schedules, with automated systems managing everything from ingredient storage to final assembly for both economy and premium classes. Menu development at Emirates Flight Catering emphasizes halal certification for all meals, aligning with the airline's commitment to religious and dietary inclusivity, while customizing offerings to suit over 120 nationalities among passengers through region-specific flavors and ingredients. Chefs incorporate sustainable sourcing practices, such as locally grown produce from the adjacent Bustanica vertical farm—the world's largest—which produces leafy greens using 95% less water than traditional methods and supports plant-based options to reduce environmental impact. With more than 3,500 menu variations annually, including items like 4,200 tonnes of and 300 tonnes of salmon, the focus remains on fresh, high-quality components sourced globally but prioritized for locality where feasible. In 2025, sustainability efforts included a biodigester processing 74,550 kg of food waste, reducing emissions by 317 tonnes CO₂e. The 163,250 facility features advanced automated production lines for efficiency, including chilling systems and vacuum waste collection across 600 meters of pipes, enabling high-volume output while maintaining standards like FSSC 22000 certification. is integral, with efforts diverting significant waste: 36,000 kg of aluminum, 120,000 liters of annually, and up to 42 tonnes of monthly, contributing to a closed-loop system that reuses materials in meal service products and aims for substantial food waste reduction. These operations minimize contributions and support broader Emirates Group environmental goals. Beyond aviation, extends third-party services to hotels, airport lounges, and events in , while exporting branded products like Emperor Ice Cream and Sapori Pasta to over 20 countries through its Foodcraft division and platform. This diversification enhances revenue streams and leverages the facility's production capabilities for non-flight clients. The division's excellence has been recognized with the Airline Caterer of the Year award for the at the PAX International Readership Awards in 2024, alongside Emirates Airline's win for Best Premium Economy Class Onboard Catering in the at the World Airline Awards, and a win at the Caterer Awards 2025. These accolades highlight ongoing innovations in culinary quality and operational efficiency.

IT

The Emirates Group IT division oversees the technological infrastructure supporting its diverse operations across , airport services, and support functions, delivering innovative solutions in , digital engineering, and agile delivery to enhance efficiency and . This includes managing complex IT systems for , passenger bookings, and , which handle high transaction volumes through interfaces with global industry standards. The division supports over 95,000 employees with robust digital tools, including a new booking engine and modernized architecture for emirates.com, which has driven online sales to exceed 40% of . Key systems within the Group's IT framework encompass advanced reservation platforms and AI-driven tools for . Emirates employs algorithms for demand prediction, price optimization, and customer , integrated into its booking and operations processes. In collaboration with PROS, the airline has developed specialized training programs to leverage these AI capabilities for and forecasting. For cargo operations, utilizes digital platforms like e-SkyCargo for real-time shipment tracking and electronic (e-AWB) processing, enabling seamless management of shipments across its network without reliance on technologies at present. Additionally, generative AI applications, such as the Polly for HR queries, streamline internal processes, while AI-powered smart cameras and in flight monitor quality and reduce waste. Recent developments emphasize and in . In March 2025, the Group signed a with Moro Hub, a Digital DEWA , to co-locate its IT operations at the world's largest solar-powered in the Mohammed Bin Rashid Al Maktoum Solar Park, with relocation commencing mid-2026 to support clean energy goals generating 3,000 megawatts annually. The Emirates app continues to facilitate contactless experiences, including check-in up to 48 hours before flights and digital boarding passes, enhanced in 2025 with biometric integration at for passport-free check-in, immigration, lounge access, and boarding using facial recognition technology. These updates align with broader innovations like the Emirates Gateway NDC platform, which optimizes distribution and reduces costs. Strategic partnerships bolster the Group's analytics and IT capabilities. A long-standing collaboration with has enabled the creation of a digital workplace environment, supporting cloud-based tools and AI integration for employee productivity and . The IT division maintains across Group entities, with costs allocated based on activity levels, contributing to operational synergies. Cybersecurity remains a priority, with the Group's emphasizing of assets; initiatives include 12 global awareness campaigns reaching 95,000 employees (achieving a 62% correct response rate, surpassing the industry average of 43%) and 98% completion of PCI DSS training. While specific ISO 27001 certification for the IT division is not publicly detailed, these efforts ensure resilience against cyber threats in handling substantial transaction volumes, such as dnata Travel Services' AED 9.721 billion total transaction value in 2024-25.

Risk management and security

The Emirates Group maintains a robust that integrates to identify, assess, and mitigate operational, environmental, and geopolitical risks across its subsidiaries. This approach involves regular audits, scenario analysis, and real-time monitoring, with risks evaluated based on likelihood and impact, overseen by and executive committees. For instance, dnata's (ERM) process annually reviews economic, environmental, geopolitical, societal, and technological threats to minimize adverse effects on performance. A key component of the Group's operations is the Transguard Group, a established in that provides comprehensive services, including manned guarding for airports and events, for financial institutions, and facilities support. With over 67,000 employees as of , Transguard delivers these services primarily in the UAE, supporting Emirates Group's aviation and ground operations at . In aviation security, Emirates Group Security formulates and administers strategies aligned with (ICAO) standards, including Annex 17 for safeguarding against unlawful interference. Protocols encompass pre-flight aircraft security searches, passenger and screening, and anti-terrorism measures, implemented through continuous workforce and international industry benchmarks to ensure compliance across the network. These efforts are coordinated with UAE national regulations, which ratify ICAO standards, and include partnerships for , such as with ICAO for ground handling diplomas. The Group's risk mitigation extends to and financial safeguards, with a dedicated program approved by to address , market, and exposures using derivatives and diversified credit lines. While specific fleet details are integrated into broader strategies, the framework supports the protection of assets amid operational scale. Crisis response protocols include regular emergency response planning () exercises, with 849 workshops conducted in 2024-25 and training for 20,397 participants; these address pandemics through demonstrated resilience during and cyber threats via global awareness campaigns reaching 95,000 employees. In 2025, updates emphasize geopolitical risks, such as airspace disruptions from regional tensions, with buoyant demand noted despite such events. Certifications underscore the Group's commitment to quality and safety, including ISO 9001 for Emirates Group Security operations and alignment with ICAO/IOSA standards for safety management systems. The organization has maintained zero fatal incidents since its inception in 1985, carrying over 700 million passengers, with no major accidents resulting in loss of life reported from 2010 to 2025.

Commercial services

Retail

The Emirates Group's retail operations primarily encompass onboard duty-free sales, physical official stores, and airport-based commercial spaces, managed through subsidiaries such as Emirates Leisure Retail (ELR) and dnata's catering and retail division. ELR oversees more than 250 outlets globally, including over 100 duty-free locations across 21 airports in six countries, offering a range of , electronics, fragrances, and branded merchandise in partnership with high-end international brands like , , and Dyson. These operations extend to (DXB), where Emirates Official Stores in Terminal 3 provide immersive shopping experiences with aircraft models, apparel, and accessories, synergizing with airport services for seamless passenger access. Onboard retail, facilitated via the EmiratesRED platform, allows pre-ordering of over 200 duty- and tax-free items up to 21 days before flights, with delivery directly to seats, contributing to non-ticket revenue diversification amid rising travel demand. In the fiscal year 2024-25, onboard retail generated AED 1,200 million (approximately US$326 million) in revenue, reflecting an 18% year-on-year increase, while ELR and associated entities reported combined F&B and retail revenues of AED 3,100 million. This model emphasizes ancillary income streams beyond core aviation, integrating digital tools like the Emirates app for seamless browsing and purchases to enhance customer engagement. Expansions in 2025 have focused on experiential retail, with the launch of Emirates World stores in eight cities, including , , , and , , featuring interactive elements like A380 lounge displays and personalized services at an investment of AED 34 million. ELR added 22 new retail and F&B stores globally, aligning with retail trends such as integration and pop-up concepts to capture emerging markets. initiatives include eco-friendly through upcycled "Aircrafted" products from retired materials and sustainable sourcing for onboard items, reducing via recycled amenity kits.

Tour operator and events

Emirates Holidays serves as the primary tour operating division within the Emirates Group, functioning as part of Travel Services to deliver integrated leisure travel packages that combine Emirates flights, accommodations, and curated excursions across more than 100 destinations worldwide. These offerings emphasize premium, tailor-made experiences, including multi-center itineraries that leverage the airline's extensive network for seamless connections in regions such as the , , , the , and . The division operates on both B2B and B2C models, partnering with travel agents and providing customized itineraries that highlight cultural immersion, such as guided explorations of ancient sites, safaris, and culinary tours tailored to client preferences. In 2024-2025, dnata Travel Services, which encompasses Emirates Holidays, reported revenues of AED 3,890 million, reflecting a 9% increase in total transaction value to AED 9,721 million, driven by strong demand from markets including the , UAE, and . Events management falls under the Group's Arabian Adventures subsidiary, which organizes and supports experiential tourism events with a focus on cultural and adventure themes, handling operations for over 100 annual activities through its in-house teams. Notable sponsorships include the , where Emirates Group entities contributed to pavilion experiences and visitor logistics, as well as aviation events like the , for which secured an exclusive four-year concession starting in 2025. These efforts integrate sustainable practices, such as waste diversion and , as seen in events like the Dubai 7s rugby tournament. In 2025, Emirates Holidays expanded partnerships aimed at in , aligning with broader UAE commitments to invest $6 billion in the continent's , , and hospitality to foster eco-friendly developments and create jobs. This includes collaborations with local operators for low-impact safaris and community-based tours in destinations like and , enhancing the Group's portfolio of responsible options.

Travel

The Emirates Group's travel services are primarily delivered through two key platforms: Emirates Holidays and dnata Travel, which cater to both business-to-consumer (B2C) and business-to-business (B2B) markets across more than 30 countries worldwide. Emirates Holidays specializes in curated vacation packages, including flight-and-hotel bundles with options for all-inclusive stays, family adventures, romantic getaways, and city breaks, drawing on destinations across six continents such as Europe, Asia, Africa, and the Americas. dnata Travel complements this by offering comprehensive leisure and corporate travel solutions, encompassing ground wholesale, destination management, and representation services for airlines, with a focus on end-to-end booking facilitation for individual travelers and businesses alike. These platforms provide essential support features, including visa information and processing assistance through Emirates' integrated services, 24/7 guest experience executives for on-holiday queries and emergencies, and app-based booking capabilities via the Emirates mobile application, which allows users to manage reservations, add extras, and access personalized itineraries seamlessly. The group's global footprint is bolstered by established offices in key regions, including the , , and the , enabling localized service delivery; in 2025, Emirates expanded this presence with the launch of its first travel store in , , an interactive retail space designed to enhance customer planning and booking experiences with immersive features. Technological innovations underpin these offerings, with integrating for customer personalization—stemming from its 2018 acquisition of a majority stake in Bd4travel, which employs AI algorithms to tailor shopping experiences—and connectivity to Global Distribution Systems (GDS) through proprietary tools like EmQuest, ensuring efficient access to real-time inventory and streamlined operations for agents. In terms of market scale, handles approximately 1.9 million bookings annually, generating a total transaction value exceeding AED 9.7 billion ( 2.6 billion) in the 2024-25, underscoring the division's robust contribution to the group's commercial ecosystem.

Air cargo support

dnata, a core subsidiary of The Emirates Group, provides essential air cargo support services, including ground handling and warehousing, primarily at (DXB), where it serves as the sole ground handling agent. These operations encompass end-to-end shipment management, such as loading, unloading, and transfer of cargo, supporting the efficient movement of goods across the group's network. In the 2023-24 financial year, dnata handled a record 2.9 million tonnes of globally, with Dubai operations achieving over 1 million tonnes in a single 12-month period from April 2024 to March 2025, marking a 30% year-on-year growth. Warehousing facilities at DXB and nearby include temperature-controlled storage to preserve perishable and sensitive goods, with capabilities ranging from -20°C deep freeze to 25°C controlled ambient conditions, adhering to IATA standards. is expanding its infrastructure with a new 57,000 m² fully temperature-controlled warehouse in , set for completion by the end of 2025, which will handle up to 400,000 tonnes annually and incorporate very narrow and wide aisle racking for optimized storage. This facility, a US$27 million , enhances the group's capacity to support high-volume flows at the DXB hub. Integration with ensures seamless cargo transfers and (ULD) management through a shared, cloud-based platform that automates tracking, reporting, and quality monitoring. This collaboration facilitates efficient operations for SkyCargo's fleet, with providing dedicated support for ULD positioning and maintenance to minimize turnaround times. In 2024-25, such synergies contributed to SkyCargo transporting 1.25 million tonnes in the first half of the year alone. dnata employs advanced equipment for cargo handling, including ground support equipment (GSE), 3D scanners for inspection, and forklifts for pallet movement, complemented by initiatives like autonomous guided vehicles (AGVs) and automated storage and retrieval systems (ASRS). Pilots for these technologies, including autonomous drones for inventory monitoring, were advanced in , achieving 99% accuracy in tracking shipments across warehouse racks. The group also extends third-party support to major integrators such as and at DXB and regional hubs, managing their ground handling as part of Dubai Airports' integrated operations for valuables and general freight. This results in high operational efficiency, with dnata's automated monitoring systems delivering near-perfect accuracy in oversight.

Freight forwarding and logistics

dnata Logistics, a division of the Emirates Group's , specializes in international freight forwarding and comprehensive , providing end-to-end solutions across air, sea, and road modalities. These services encompass transportation, warehousing, and distribution, enabling seamless global movement of for businesses in various sectors. Additionally, dnata Logistics offers customs brokerage to facilitate compliance with international regulations, operating in over 30 countries through dnata's extensive network. This integrated approach supports clients in navigating complex requirements, from origin to destination. The operations of dnata Logistics handle substantial volumes, processing over 1 million tonnes of annually in key hubs like , with a particular emphasis on high-growth areas such as and pharmaceuticals. For pharmaceuticals, the company provides temperature-controlled handling and specialized storage to maintain product integrity during transit. In , services are tailored to support rapid fulfillment and last-mile delivery, reflecting the surge in online retail demands. dnata Logistics maintains a robust global network with major hubs in and , including facilities in and expansions underway in set to open in 2025, enhancing capacity for over 850,000 tonnes annually. Further developments include a new 57,000 m² facility in , completing in late 2025, to bolster multimodal capabilities in the region. To improve and transparency, the company invests in advanced technologies, including digital platforms for real-time tracking and past pilots of for secure data sharing in cargo processes. Strategic partnerships enhance dnata Logistics' multimodal offerings, such as its multi-year agreement with Freight for cargo handling at key European airports, integrating air services with broader sea and road networks. These collaborations allow for optimized supply chains, combining dnata's forwarding expertise with partners' strengths in global transportation.

Hotels and resorts

The Emirates Group's hospitality portfolio encompasses ownership of five hotel properties through wholly owned subsidiaries, including Emirates Hotel L.L.C. in the UAE and Emirates Hotels () Pty Ltd. Key assets include the Al Maha, a Luxury Collection & in , which offers 42 private suites within the Dubai Conservation Reserve, emphasizing eco-luxury experiences such as and dune drives. Another flagship is the Emirates Wolgan & in Australia's Blue Mountains, featuring 40 standalone villas and conservation initiatives like the planting of over 175,000 native trees. Additionally, the Group holds a 49% stake in Hotels LLC, a operating 11 mid-market hotels across the UAE and , providing affordable accommodations integrated into broader travel ecosystems. These properties deliver luxury and mid-tier services tailored to leisure and business travelers, often bundled with Emirates airline flights and vacation packages through Emirates Holidays for seamless experiences. Revenue streams primarily derive from room bookings and food & beverage operations, generating AED 642 million in the 2024-25 fiscal year, a 3% decline from the prior year due to refurbishments at select sites. The portfolio supports the Group's non-transport diversification through integrated travel offerings. Sustainability is a core focus, exemplified by the Wolgan Valley resort's status as one of the world's first carbon-neutral luxury properties, achieved through and programs. While specific LEED certifications for hotels are not detailed, the Group's broader facilities, such as dnata's operations, adhere to standards, influencing hospitality practices. This approach aligns with Emirates' environmental goals, including reduced emissions tied to resort conservation efforts.

Loyalty programs

The Emirates Group's primary loyalty program is Emirates Skywards, a frequent flyer initiative launched in 2000 that serves members of Emirates Airline and flydubai. As of 2025, it boasts over 37 million members across more than 190 countries, reflecting significant growth from its initial 76,000 members in the first year. The program features four tiered membership levels—Blue (entry-level), Silver, Gold, and Platinum—offering escalating benefits such as bonus miles, priority services, and lounge access based on tier miles earned or qualifying flights completed. For instance, Silver status requires 25,000 tier miles or 25 flights, while Platinum demands 150,000 tier miles or 100 flights, with higher tiers providing up to 100% bonus miles on earnings. Members earn Skywards Miles through flights with Emirates and partner airlines, as well as via collaborations in hotels, retail, and other sectors; redemption options include award flights, seat upgrades, and experiences like hotel stays or events. Earning rates vary by fare class and route, with elite tiers receiving additional bonuses—30% for Silver, 75% for , and 100% for —enhancing accrual for frequent travelers. Partners such as Skywards Hotels and Skywards Miles @mall enable miles accumulation on non-flight spending, broadening the program's appeal beyond . Operational features include co-branded credit cards, such as the Emirates Skywards issued with , which offer accelerated mile earning on everyday purchases and complimentary elite status upon approval. The pooling option allows up to eight household members—including children—to combine miles into a shared account for faster redemptions, though miles from financial partners must be used individually. These elements support flexible management, with miles valid for three years from earning or birthday, extendable through activity. The program has expanded its ecosystem to integrate with various Emirates Group services, fostering cross-earning opportunities. Loyal customers through Skywards contribute nearly half of Emirates' ticket revenue, underscoring its role in driving sustained engagement and higher yields compared to non-members.

Financial performance

The Emirates Group, established in 1985 with an initial government investment of AED 10 million to launch Emirates airline, operated at break-even levels in its formative years, focusing on regional routes amid modest demand. By the early 1990s, the group had achieved steady revenue growth, reaching approximately AED 1.8 billion (US$500 million) in fiscal 1993, supported by expansion to European and Asian destinations and cargo services through dnata. Over the subsequent decade to 2000, revenues expanded to around AED 7 billion by fiscal 2000-01, driven by fleet growth from three aircraft to over 30 and the addition of long-haul services, while maintaining profitability with net profits climbing to AED 531 million in 2000-01. This period marked a transition from break-even operations to consistent surpluses, with cumulative revenue rising from under AED 1 billion in the late 1980s to AED 10 billion by the early 2000s, fueled by Dubai's emerging role as a transit hub. The 2000s witnessed a boom in passenger and cargo revenues, propelled by global network expansion and favorable economic conditions, culminating in group revenue of AED 41.2 billion by fiscal 2007-08, a surge from AED 13.3 billion in 2003-04. Passenger revenues, comprising the majority, grew rapidly due to increased frequencies to over 100 destinations, while dnata's ground handling and travel services contributed diversifying income streams. Net profits peaked at AED 5.3 billion in 2007-08, reflecting operational efficiencies and pre-global financial crisis momentum, though the group navigated rising fuel costs amid oil price volatility averaging US$60-100 per barrel. This era's growth reduced reliance on initial subsidies, with the airline alone posting AED 5 billion in profit that year. Entering the 2010s, the group sustained robust financial performance with EBITDA margins typically ranging 10-15%, exemplified by Emirates' 12.6% margin in fiscal 2018-19 on AED 97.9 billion . Investments in fleet modernization exceeded US$50 billion in orders, including 90 777s and 32 A380s announced in 2010-13, enabling capacity growth to over 250 aircraft by decade's end. climbed from AED 54.2 billion in 2010-11 to AED 102.4 billion in 2017-18, supported by Dubai's influx, which saw numbers double to 15 million annually by 2018. Diversification efforts, particularly through dnata's expansion into global and services, lowered airline revenue dependency from over 90% in the early 2000s to approximately 85% by 2019, mitigating risks from aviation-specific downturns. The pre-COVID peak in fiscal 2018-19 highlighted the group's resilience, with total revenue reaching AED 109.3 billion and net profit of AED 2.3 billion, up from AED 1.3 billion the prior year despite oil price fluctuations between US$50-80 per barrel impacting fuel expenses at 25-30% of costs. growth in , bolstered by events and like , contributed to a 6.7% revenue increase, while strategic hedging and route optimization sustained margins. These trends underscored the interplay of external factors, with lower oil prices post-2014 aiding profitability and diversification buffering against volatility.

Recent results

The Emirates Group suffered a substantial financial setback due to the , posting a net loss of AED 14.1 billion (US3.8billion)inthefirsthalfofthe202021financialyear,asglobaltravelrestrictionsseverelycurtailedoperations.[](https://www.emirates.com/mediacentre/emiratesgroupannounceshalfyearperformancefor202021/)Thefullyear202021resultedinanetlossofAED22.1billion(US 3.8 billion) in the first half of the 2020-21 financial year, as global travel restrictions severely curtailed operations.[](https://www.emirates.com/media-centre/emirates-group-announces-half-year-performance-for-2020-21/) The full-year 2020-21 resulted in a net loss of AED 22.1 billion (US 6.0 billion). To mitigate the impact, the Group implemented aggressive cost-cutting measures, including a 52% reduction in operating costs relative to capacity cuts and an 83% drop in fuel expenses compared to the prior period. In 2021-22, the Group recorded a reduced net loss of AED 3.9 billion (US$ 1.1 billion). The Group began its recovery in subsequent years, achieving a profit of AED 10.9 billion on revenue of AED 119.8 billion for the 2022-23 financial year, marking a return to profitability after pandemic-era losses. This momentum accelerated in 2023-24, with profits rising 71% to a record AED 18.7 billion on revenue of AED 137.3 billion. By the 2024-25 financial year, the Group set new benchmarks with a profit before tax of AED 22.7 billion (US$6.2 billion), up 18% from the previous year, alongside revenue of AED 145.4 billion and EBITDA of AED 42.2 billion. In the first half of the 2025-26 financial year, the Group reported another record profit before tax of AED 12.2 billion (US$3.3 billion), with net profit increasing 13% to US$2.9 billion on of AED 75.4 billion. Key supporting metrics included a cash balance of AED 53.4 billion at the end of 2024-25, rising to AED 56 billion by September 2025, providing robust liquidity for investments. Revenue per passenger has risen approximately 20% above pre-pandemic levels, fueled by sustained demand for premium travel products, a surge in cargo volumes, and continued cost efficiencies across operations.

References

Add your contribution
Related Hubs
User Avatar
No comments yet.