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Ticketmaster
Ticketmaster Entertainment, LLC is an American ticket sales and distribution company based in Beverly Hills, California, with operations in many countries around the world. In 2010, it merged with events/concert promoter Live Nation under the name Live Nation Entertainment, with both brand names continuing to operate as subsidiaries of Live Nation Entertainment.
The company's ticket sales are fulfilled digitally or at its two main fulfillment centers located in Charleston, West Virginia, and Pharr, Texas, for both primary and secondary markets. Ticketmaster's clients include venues, artists and promoters. Clients control their events and set ticket prices, and Ticketmaster sells tickets that the clients make available to them. Ticketmaster also owns and operates TicketWeb, a ticketing website geared towards independent venues.
Ticketmaster is subject to numerous controversies and lawsuits, alleging violations of various laws. The platform charges a fee on tickets purchased and resold on the platform. The fees from ticket sales can account for a large percentage of overall ticket costs and have received scrutiny from regulators, customers, and musicians. The company has also faced scrutiny from the United States Department of Justice for retaliation against venues violating its 2010 10-year consent decree from the Live Nation merger, which has been extended an additional five years from 2020 through 2025.
Following the widespread criticism of the company's handling of the pre-sale of Taylor Swift's The Eras Tour in November 2022, the Department of Justice (DOJ) began a formal investigation into Live Nation Entertainment on the grounds of monopoly, antitrust law and consumer rights violations. The U.S. Senate Judiciary Committee examined the merger with a hearing in January 2023. On May 23, 2024, the DOJ and a coalition of 29 states formally launched an antitrust suit against Live Nation and Ticketmaster. An additional 10 states joined the lawsuit, bringing the total number of co-plaintiffs to 40.
Ticketmaster was founded in Phoenix, Arizona in 1976 by college staffers Peter Gadwa and Albert Leffler, Gordon Gunn III, as well as businessman Jerry Nelson. The company originally licensed computer programs and sold hardware for ticketing systems. Its first ticketed concert was Electric Light Orchestra, held at the University of New Mexico.
In 1982, Fred Rosen was appointed CEO of Ticketmaster and moved the company to Los Angeles to be closer to the live entertainment industry. The move enabled the company to build contracts with many well-known venues including the LA Forum. Rosen drove investment into the company and led the switch to computerized ticketing. By 1985 the company had operations in the U.S., Canada and Europe. Under Rosen, the company moved into publishing and set up a travel agency and acquired rival Ticketron in 1991, making it the market leader.
In November 1993, Microsoft co-founder Paul Allen acquired an 80% stake for more than $325 million.
In 1998, USA Networks Inc., later named InterActiveCorp (IAC), purchased a majority stake in Ticketmaster. That same year, the company merged with CitySearch and was renamed Ticketmaster Online-CitySearch. In May 2000, Ticketmaster Online-CitySearch acquired TicketWeb Inc., a ticket vendor that sold tickets online and over the phone. In 2003, IAC repurchased the remaining Ticketmaster stock that it had previously sold off.
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Ticketmaster
Ticketmaster Entertainment, LLC is an American ticket sales and distribution company based in Beverly Hills, California, with operations in many countries around the world. In 2010, it merged with events/concert promoter Live Nation under the name Live Nation Entertainment, with both brand names continuing to operate as subsidiaries of Live Nation Entertainment.
The company's ticket sales are fulfilled digitally or at its two main fulfillment centers located in Charleston, West Virginia, and Pharr, Texas, for both primary and secondary markets. Ticketmaster's clients include venues, artists and promoters. Clients control their events and set ticket prices, and Ticketmaster sells tickets that the clients make available to them. Ticketmaster also owns and operates TicketWeb, a ticketing website geared towards independent venues.
Ticketmaster is subject to numerous controversies and lawsuits, alleging violations of various laws. The platform charges a fee on tickets purchased and resold on the platform. The fees from ticket sales can account for a large percentage of overall ticket costs and have received scrutiny from regulators, customers, and musicians. The company has also faced scrutiny from the United States Department of Justice for retaliation against venues violating its 2010 10-year consent decree from the Live Nation merger, which has been extended an additional five years from 2020 through 2025.
Following the widespread criticism of the company's handling of the pre-sale of Taylor Swift's The Eras Tour in November 2022, the Department of Justice (DOJ) began a formal investigation into Live Nation Entertainment on the grounds of monopoly, antitrust law and consumer rights violations. The U.S. Senate Judiciary Committee examined the merger with a hearing in January 2023. On May 23, 2024, the DOJ and a coalition of 29 states formally launched an antitrust suit against Live Nation and Ticketmaster. An additional 10 states joined the lawsuit, bringing the total number of co-plaintiffs to 40.
Ticketmaster was founded in Phoenix, Arizona in 1976 by college staffers Peter Gadwa and Albert Leffler, Gordon Gunn III, as well as businessman Jerry Nelson. The company originally licensed computer programs and sold hardware for ticketing systems. Its first ticketed concert was Electric Light Orchestra, held at the University of New Mexico.
In 1982, Fred Rosen was appointed CEO of Ticketmaster and moved the company to Los Angeles to be closer to the live entertainment industry. The move enabled the company to build contracts with many well-known venues including the LA Forum. Rosen drove investment into the company and led the switch to computerized ticketing. By 1985 the company had operations in the U.S., Canada and Europe. Under Rosen, the company moved into publishing and set up a travel agency and acquired rival Ticketron in 1991, making it the market leader.
In November 1993, Microsoft co-founder Paul Allen acquired an 80% stake for more than $325 million.
In 1998, USA Networks Inc., later named InterActiveCorp (IAC), purchased a majority stake in Ticketmaster. That same year, the company merged with CitySearch and was renamed Ticketmaster Online-CitySearch. In May 2000, Ticketmaster Online-CitySearch acquired TicketWeb Inc., a ticket vendor that sold tickets online and over the phone. In 2003, IAC repurchased the remaining Ticketmaster stock that it had previously sold off.